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Modern Contact Center Briefing
1 hour
Request this complimentary one-hour consultation if your organization is considering migrating the call center a cloud platform, developing digital strategy for customer engagement and self-service or simply improving the experience for remote agents and the customers you serve.
Details
The agenda for this one-hour call will be customized to the issues most pressing to your organization. In advance of committing to this consultation, you have the opportunity to select from these topics:
Cloud or On-Premises Call Center
- Highlight key considerations for where and how to host your contact center.
- Compare public cloud, private cloud, hybrid cloud or remaining on-premises.
- Discuss at a high-level your organization's requirements for application integration, complexity and budgetary model.
The New Webex Contact Center
- Introduce the four cloud-native Cisco Webex Contact Center product options.
- Highlight the technical requirements.
- Review integrations and speed of deployment for each option.
- Recap benefits and challenges associated with each option.