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Modern Contact Center Briefing

1 hour
Request this complimentary one-hour consultation if your organization is considering migrating the call center a cloud platform, developing digital strategy for customer engagement and self-service or simply improving the experience for remote agents and the customers you serve.

Goals & Objectives

The agenda for this one-hour call will be customized to the issues most pressing to your organization. In advance of committing to this consultation, you have the opportunity to select from these topics:

Cloud or On-Premises Call Center 

  • Highlight key considerations for where and how to host your contact center.
  • Compare public cloud, private cloud, hybrid cloud or remaining on-premises.
  • Discuss at a high-level your organization's requirements for application integration, complexity and budgetary model.

The New Webex Contact Center

  • Introduce the four cloud-native Cisco Webex Contact Center product options.
  • Highlight the technical requirements.
  • Review integrations and speed of deployment for each option.
  • Recap benefits and challenges associated with each option.