About the Healthcare Technology Company
A healthcare technology company with 15,000 global team members offers software, analytics, network solutions and technology-enabled services with the goal of creating a stronger, more collaborative healthcare system. Their critical IT focus is to ensure customer service continuity, accelerate innovation efforts and implement new solutions that address customer needs.
Following the merger of two healthcare services and IT companies, the new global organization had a strict deadline to migrate 9,500 encrypted PCs to Windows 10. The PCs, representing 26 different models, were distributed across more than 60 locations, both domestic and international, with some locations housing as many of 1,000 devices.
The healthcare technology company did not possess the tools to easily migrate end-user data and settings without requiring thousands of technician hours and long downtimes. Existing processes offered very little automation and led to inconsistent data migration and poor end-user experiences. In addition, several security, network and desktop application suites were in the process of being upgraded, requiring a nimble Windows 10 migration effort.
WWT provided a complete solution for the healthcare company, minimizing the burden on its IT team, data loss risk and end-user disruption. A custom implementation of CPMigrator, WWT’s proven tool that quickly migrates organizations of any size to Windows 10 remotely or on-site, allowed WWT to meet the company’s deadline and budget.
After a deployment pilot, WWT customized CPMigrator, provided hands-on training and implementation assistance for the customer. The WWT team changed usernames and asset tags, migrated devices from one domain to another and re-installed more than 90 applications for the company while at times migrating devices at four client locations concurrently.
To ensure flawless execution in alignment with WWT’s best practices, we conducted a pilot. Potential issues were identified, and a full implementation plan was established.
WWT engineers configured CPMigrator to perform both on-site and remote migrations. On-site upgrades involved a customer-initiated overall network cutover and data restoration by WWT technicians via two-part, in-place and PC-to-PC migrations. Several CPMigrator templates and scripts were customized for each of the company’s domestic and international sites.
Migrations were initiated at the most opportune times using CPMigrator Solution Delivery Service (SDS), a WWT-developed software solution designed to reduce IT and network impact during upgrades. A share was established to house configuration files, and changes were automatically updated on end-user PCs to ensure accurate settings.
To automate the installation of applications post-OS migration, CPMigrator was configured to query add/remove programs and place devices in the appropriate Microsoft System Center Configuration (SCCM) collection or collections. Error reports were automated, minimizing help desk support and freeing up the IT department.
Due to the complex nature of this migration and the goal of minimal end-user disruption, WWT support was a critical part of this solution. WWT teams were on-site at each location and were backed up by WWT engineers. Even in the face of various security programs, on-site teams were able to bypass them to continue successful deployment. WWT teams provided first-day support to users with newly upgraded workstations. We also validated re-encryption was complete for each end user to ensure HIPAA compliance for the organization.
Key to the WWT solution was CPMigrator. Developed in 2011, CPMigrator has been used in the successful migration of more than one million devices to Windows 10 in the government and business sectors. With a 99.9 percent data retention rate, CPMigrator allows devices to:
- Easily migrate user profile data and settings without affecting end-user productivity, security or network operations.
- Install new Windows client OS in a fraction of the time of traditional deployment tools while avoiding rebooting methods typical to Windows migrations.
- Reduce manual efforts by re-installing applications on a mandatory or logic-based conditional basis.
- Automate OS settings changes, including dynamic domain joins and adding a PC to a SCCM collection.
WWT helped the healthcare technology company meet their deadline and stay within budget. Using a varied strategy while leveraging the speed and scalability of CPMigrator, all 9,500 devices were updated to Windows 10 on schedule.
The WWT solution provided several benefits to the healthcare company:
- Migration time was slashed by 66 percent with the custom configuration and automation of CPMigrator that cut upgrades from the typical six hours to just two hours per PC.
- In-house IT management time was minimized with on-site WWT tech teams and backup engineers who managed the migration.
- End-user disruption was minimized, allowing business as usual.
- Zero data loss was experienced.
On-site at the healthcare company’s offices each week throughout the migration, WWT Consulting Systems Engineer Mike Kramer said, "CPMigrator and the WWT team provided exactly what this company needed—quick migration to Windows 10 on all 9,500 devices with minimal end-user disruption in a fluid and complex environment.”