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Using AI to Elevate the Student Experience in Higher Education | Experts
The student experience has become a top priority for colleges and universities as they strive to attract, engage and retain the next generation of learners. AI holds tremendous promise to simplify administrative processes for students and provide personalized assistance, but how can higher education institutions turn AI aspirations into real student outcomes? In this episode of WWT Experts, principal advisor Janet McIllece, and former WWT Intern, Thornton White III, explore the many facets of this question.
Embracing a Product Mindset to Implement Personalized Customer Experiences
Today's digitally savvy consumer expects businesses to know what they want — in some cases before they know themselves. To do that, organizations must adopt a more data-centric approach that can deliver personalized experiences in real time. Join Salena Malik, Director of Digital Products, as she talks about what it means to have purpose-built solutions and the importance of having a product mindset when it comes to planning and executing with strategic intent. She also walks us through real-world examples of where personalization is making an impact in the market.
Empowering Employees as Champions of Customer Experience | Research
In the evolving landscape of customer experience (CX), organizations are urged to empower employees as champions of CX, particularly in B2C sectors like retail and healthcare. By integrating employee experience (EX) into CX strategies, businesses can enhance both workforce satisfaction and customer loyalty, leading to significant growth. Key benefits include increased employee engagement, improved customer service, and reduced turnover costs.
Join WWT's business development manager, Morgan Laville and digital advisor Brencis Stanford as they outline actionable steps for leaders, such as partnering with EX leaders, comparing employee and customer journeys, addressing workflow friction, and measuring both EX and CX metrics in tandem.
Monitor and Track Sensors with Mobile Field Kit Software and Hardware
The video showcases the versatility and functionality of Mobile Field Kit (MFK) for different applications, such as industrial, environmental, medical and military.
From Silos to Synergy: Enhancing Retail Operations with Unified Commerce | Experts
As retailers expand into an ever-growing array of digital channels, customers enjoy unprecedented flexibility and convenience. However, this expansion also introduces more layers of complexity when it comes to back-end systems and platforms.
In this session, our experts explore how to navigate the challenges of disparate data silos that lead to employee confusion and hinder your ability to leverage actionable insights. By adopting a unified commerce strategy, retailers can gain operational efficiencies, make informed decisions, personalize the customer experience and ensure their business remains competitive in a rapidly evolving market.
Automation.Day STL '24 - Accelerate IT automation and innovation with trusted AI Coding Assistants
Break down barriers to innovation and empower your teams to deliver secure, sustainable IT automation faster than ever before.
Partner POV | Armis Centrix™ for VIPR Pro Demo Video
Go beyond Vulnerability Management. Find risk, prioritize response, identify the owner, and operationalize the remediation lifecycle.
Controlling Core Digital Platforms to Drive Your Digital Destiny | Research
To thrive in today's rapidly evolving digital landscape, leaders must take control of their digital destiny by carefully assessing which digital platforms and systems they should build in-house versus when they should leverage third-party solutions.
Learn from WWT's Digital Managing Director Andrew Brydon and Chief Digital Advisor Dave Watts about how adopting a full-stack approach that balances owned and third-party solutions can create a flexible digital foundation that adapts to evolving customer expectations.
Grading Your Digital Employee Experience with DEM | Research
Optimizing the digital employee experience (DEX) is crucial for increasing employee productivity, collaboration, innovation and engagement. But how can organizations proactively identify which improvements to make and measure their impact?
The DEX score, powered by digital experience monitoring (DEM), serves as a quantifiable metric to evaluate this experience — much like a GPA reflects academic performance. This webinar explores implementing DEM and leveraging the DEX score as a benchmark. You'll learn how to define key performance indicators comprising the DEX score, gather insights across the digital employee journey, identify friction points, set target scores based on industry standards, and use the score to drive improvements to employee satisfaction and productivity.
Create a Workspace Where Employees Thrive
In today's world, it is extremely important to cater to your workforce. We believe the secret to creating a world-class employee experience is by delivering an empowering environment where everyone can thrive. By aligning your people, processes and technology, leaders can offer seamless experiences, which lead to increased employee productivity, higher engagement and better performance.
WWT's Purpose-Built Products Solutions
Purpose-built is WWT's commitment to driving a compelling business case, solving specific user needs and launching with speed and precision. WWT's Salena Malik and David Chang review Purpose-built products and platforms and WWT's multilayered solutions.
Migrating to the Cloud for a Competitive Edge in Retail | Experts
Staying ahead in retail means embracing cutting-edge technology. Join our experts as they unveil how cloud technology is revolutionizing retail by enhancing customer experience (CX), boosting employee productivity and providing a competitive edge. Discover the secrets behind real-time inventory management, seamless omnichannel strategies and personalized customer experience. You'll learn how to navigate the challenges of cloud migration with practical strategies to ensure smooth transitions and minimal disruptions.