CUSTOMER SUCCESS
Accelerating strategic technology outcomes
Customer Success
Aligning technology tools, investment and consumption to realize strategic outcomes is a critical component of any technology transformation.
Enterprise Agreements (EAs) and subscriptions should not be viewed as mere pricing instruments. With effective management, EAs are not only efficient pricing models but critical strategic tools to realize the technology outcomes necessary to stay relevant in today's competitive environment.
By factoring in services that support technology evaluation, design and adoption, WWT’s EA+ program helps redefine EAs as crucial consumption vehicles that can drive innovation by enabling IT teams to take advantage of today’s rapid evolution of software-driven capabilities.
By leveraging WWT's EA+ program, our integrated solution team will guide you through the entire process ensuring you:
- Make the best choice of consumption models and supporting ROI analysis working with our pre-signature software advisors
- Completely understand all the software and tools required to ensure success and help build a roadmap to get you there, leveraging our Onboarding and Integration team
- Ensure you have the latest consumption analytics and technology changes to proactively drive critical decision making working directly with your Customer Success Manager throughout the term of your agreement
- Access the latest labs and training programs delivered through our Adoption Services delivery teams, Advanced Technology Center and Global Engineering teams
Roadmap to Business Value
EA+ is a full lifecycle model that identifies key components of driving a successful EA engagement. WWT’s Customer Success teams can provide the right education across these elements, helping our customers understand and plan their roadmap toward success. By leading with education, EA+ anticipates and identifies potential pain points that could arise and enables customers to accelerate their time to realize individual outcomes.
Creating a roadmap for success requires business value focused conversations that work to align EA components with an organization’s overall business strategy. In order maximize the value of an EA, our customers must be educated and guided through various challenges that may influence the organization’s ability to realize this strategic value.
In the Spotlight
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