Accelerating strategic technology outcomes

Customer Success

Customer Success

Aligning technology tools, investment and consumption to realize strategic outcomes is a critical component of any technology transformation.

Enterprise Agreements (EAs) and subscriptions should not be viewed as mere pricing instruments. With effective management, EAs are not only efficient pricing models but critical strategic tools to realize the technology outcomes necessary to stay relevant in today's competitive environment. 

By factoring in services that support technology evaluation, design and adoption, WWT’s EA+ program helps redefine EAs as crucial consumption vehicles that can drive innovation by enabling IT teams to take advantage of today’s rapid evolution of software-driven capabilities.

By leveraging WWT's EA+ program, our integrated solution team will guide you through the entire process.


Benefits and value:

Make the best choice of consumption models and supporting ROI analysis working with our pre-signature software advisors

Completely understand all the software and tools required to ensure success and help build a roadmap to get you there, leveraging our Onboarding and Integration team

Ensure you have the latest consumption analytics and technology changes to proactively drive critical decision making working directly with your Customer Success Manager throughout the term of your agreement

Access the latest labs and training programs delivered through our Adoption Services delivery teams, Advanced Technology Center and Global Engineering teams

Paths to Customer Success

Our Customer Success teams can help you maximize the ROI from technology investments across a wide variety of scenarios. We provide value at every step of the journey — from making initial software decisions through training workers to get the most from your investment. Explore your paths to success.

EA+ services

Choose the best enterprise licensing agreement option

Software Advisory services

Select the right consumption model

Customer Success group

Support from trusted advisors for the life of your agreement

Onboarding & integration

Building a roadmap of success to achieve your outcomes

Adoption services

Plan, implement and scale training to drive technology adoption

Roadmap to business value

EA+ is a full lifecycle model designed to identify the key components of a successful EA engagement. WWT’s experienced Customer Success teams provide the targeted education across each critical element, helping customers understand and plan a custom roadmap to success. By leading with education, EA+ from WWT anticipates potential pain points and accelerates how quickly customers can realize individual outcomes.

Developing a detailed roadmap for success requires business value conversations around how to align EA components with overall business strategy. To maximize the value of an EA, customers must fully be aware of the various challenges that might face.


Our work

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Training Customer Experience

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The Cisco UC Administration Training is structured as a hybrid workshop and is delivered by a technology-specific subject matter expert in a workshop format, either virtually via the customer's preferred meeting application or onsite at the customer's location. The engagement combines an SME engagement, workshop, training and lab demo all in one interactive experience that focuses on learning a new technology, best practices and how it will fit into the customer's current environment.
Discover how Customer Success can accelerate your key business outcomes. Speak to an expert

EA+ business value overview

Creating a roadmap for success requires a business value focus.