Army GEMSS Digital Modernization Community

Real time access to software innovation through Cisco enterprise agreements. Allows the Army to disaggregate software from the hardware and enable a highly agile, secure and intent based network. This digitally-enabled capability advances the Army from a slow "hardware" refresh culture to a rapid the driving force to innovation. 

• Digital Network Architecture (DNA) Advantage for Routing
  • Segment the Army  network for security, compliance and complex processes, while deploying software defined  centralized policy management.
• Digital Network Architecture (DNA) Advantage for Switching
  • Simplify Army SD-WAN and routing architecture. Leverage software defined networking to make it easier to deploy, manage, and operate.
• Digital Network Architecture (DNA) Advantage for Wireless
  • Deliver exceptional wireless performance for high-density environments. Through software defined networking leverage end-to-end visibility and remediation guidance.
• Cisco Security Software
  • Identity driven, location independent access Identity Services Engine (ISE), Umbrella, and Any Connect licenses.  
• Cisco Voice and Video Software
  • Enterprise voice and Video command and control modernization.

Investment protection support paring hardware and software maintenance together  to provide project-based benefits and reduce costs. Along with all inclusive digital learning subscriptions give the Army a full year of Cisco's complete portfolio of online product, technology, and certification training. (Learn more about Education under GEMSS, here.)

• Hardware Technical Support (SNTC)
  • Unlimited 24/7/365 Smart Net Total Care (SNTC) support for all Department of Army-owned Cisco-branded hardware and software. 4-hour replacement for up to a 10% of the Army's installed base list for equipment available within a 4-hour delivery radius of a Cisco Depot.
• Software Support (SWSS)
  • Unlimited 24/7/365 Software Support Services (SWSS) for all SWSS-eligible and entitled Cisco application software.
• Prolonged Security Support
  • Prolonged cyber vulnerability remediation for Cisco Catalyst switches in the C3750X, C3560C, C3560CG, C3560X, C3850-24P, C3850-24T, C3850-48F, C3850-48P, C3850-48T, and C3850-48U family switches for the life of the contract.
• Cisco Education
  • Cisco training and development with access to a variety of education programs such as Cisco U. Annual Subscriptions, Cisco Networking Academy, and continuing education available at Cisco LIVE conferences.
• WWT Customer Success Resources 
  • Technical enablement delivered by a team of WWT's Cisco experts - customer success executives, activation specialists, and service delivery managers to optimize solutions and accelerate time to value.

Cisco Advanced Services delivered by cleared Cisco operations managers and network engineers.  Enable the Army with mission critical skill sets fostering digital innovation to deliver technology solutions that solve the Army's biggest challenges.

• High Touch Technical Support (HTTS)
  • Personalized high-touch technical support and liaison/coordination with other Cisco technical teams. Expedited routing and call-handling from 8 am to 8 pm Eastern Time with after-hours on-call support for P1 and P2 issues. Capability to transmit and receive classified information via SIPR and VOSIP.
• High Touch Operations Management (HTOM)
  • Cisco single point of contact for all support assistance, prioritization and management within this contract.
• Networking Consulting Engineer (NCE)
  • Dedicated Cisco resources to support design, implementation, delivery and management of the Cisco environment.
• Cisco Talos Incident Retainer
  • A full suite of proactive and emergency services to help ARCYBER prepare, respond and recover from a breach.
• Cisco Triage / Surge Support
  • Army procured Cisco Advanced Services (20 weeks) to provide US Army users with consulting services subject to the approval of Army OCIO, NETCOM and ARCYBER.
• Army Asset Management
  • Cisco Systems resources to track, maintain, and document Cisco Systems hardware and software owned by the US Army under the GEMSS program.  Includes 4-hour repair / replacement support at selected Army locations subject to Cisco approval.

• Army Intelligence & Security Command (INSCOM) and subordinates
• Army Medical Commands (MEDCOM) and Hospitals
• U.S. Army Special Operations Command (USASOC) equipment fielded by Special Operations Command (SOCOM)
• Army Central Command Forward (ARCENT FWD)

Coverage under Army Voice and Video EA for organizations wherein the Army is the CCSA will only include the following organizations:

• United States African Command (AFRICOM)
• United States European Command (EUCOM)
• United States Southern Command (SOUTHCOM)
• United States Forces Korea (USFK)

All other CCSA-aligned commands are excluded unless added by mutually agreed upon modification.

Coverage under the Army VV&S contract for organizations wherein the Army is the CCSA will only include the following organizations. All other organizations are excluded unless added by mutually agreed upon modification.

• United States African Command (AFRICOM)
• United States European Command (EUCOM)
• United States Southern Command (SOUTHCOM)
• United States Forces Korea (USFK)

All other CCSA-aligned commands are excluded unless added by mutually agreed upon modification.