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Collaboration System Release 12.5 Configuration Lab

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Solution Overview
Cisco Unified Communications software provides the foundation components of all Cisco voice, video, and omnichannel systems. The Collaboration System Release 12.5 software is a feature-rich platform providing the base for all other systems, such as contact center and telepresence systems. This is the latest release of Cisco's unified communications platform and the system that customers will use after upgrading their current systems. Learn the basic concepts of the system and configure a working system in this 4-hour hands-on lab exercise.

This technical lab provides a step-by step guide to lead the student through the configuration steps necessary to start taking calls and performing instant messaging in a Cisco Unified Communications System environment. This lab allows the student to start with just installed image files and have a configured system in hours.

Once the lab is configured, the student has a safe space to test additional features, dial plan changes and other functions that they may not otherwise be able to test in a production environment. 

Anyone who installs, configures or maintains a Cisco Unified Communications environment will benefit from this on-demand lab.

Goals & Objectives

This lab provides a sandbox environment with typical software found in a customer environment.  The student will configure a typical Cisco voice and chat environment in a step-by-step fashion, which may then be used for testing and further study.  

The student performs the following activities:
  • licensing of Cisco Call Manager and Unity Connection using Smart Licensing
  • Configuring active services in Cisco Call Manager
  • Base configuration of Cisco Call Manager, including LDAP configuration for users
  • Configuration of basic media resources in Call Manager
  • Configuration of partition and calling search spaces for dial plan management
  • Configuration of endpoint devices 
  • Integration of Cisco Instant Messaging and Presence and Call Manager
  • Configuration of services in Instant Messaging and Presence
  • System configuration of Instant Messaging and Presence to allow chat and presence in Call Manager
  • Integration of Unity Connection and Call Manager
  • Configuration of Unity Connection, including LDAP configuration for users
  • Configuration of voicemail boxes for users
  • Testing of calling, voicemail access and instant messaging using Jabber end points

Hardware & Software

This lab consists of the following components:
  • Cisco Call Manager 12.5
  • Cisco Unity Connection 12.5
  • Cisco Instant Messaging and Presence 12.5
  • Cisco Jabber for Windows 12.5
  • Microsoft Windows 2012 Active Directory / DNS
  • Microsoft Exchange 2013
  • Microsoft Windows 10 Desktops
  • VMWare Horizon VDI 7.4

Technologies