Navy GEMSS Training
Navy GEMSS EA
|SMARTnet Next Business Day Hardware Replacement|
|SMARTnet 4 hour Hardware Replacement|
|HTOM (High Touch Operations Management)|
|HTTS (High Touch Technical Services)|
|CNS (Classified Network Support)|
|SWSS (Cisco Software Support Service)|
|TKL (Technical Knowledge Library)|
|CTE (Cisco Technical Education)|
|Unlimited Cisco DNA Essentials/Advantage for Routing|
|Unlimited Cisco DNA Essentials/Advantage for Switching|
|Unlimited Cisco DNA Essentials/Advantage for Wireless|
|CNS (Classified Network Support)|
|Asset Management Database|
4 FTEs strategically located
We suggest that you engage the core team from the Cisco GEMSS Training slides to begin. We may be able to utilize those local WWT personnel but we would like to first evaluate their roles and engagement within this GEMSS program to ensure alignment.
Continue forward with your procurement, but make sure not to purchase any Smartnet, SWSS, or DNA subscriptions as those are already provided through Cisco GEMSS. You can add the hardware to the MCE portal when you receive the hardware.
Yes, all data in the ICRS accounts will be migrated to MCE.
Yes, the all information will be migrated as-is from the ICRS portal.
All changes in the MCE portal will be live, as the administrative permissions allow. Requests that are not finalized in ICRS will not be completed during the migration. The request to move, add, change, or delete gear can be accomplished in MCE once the migration is finished.
Yes, equipment will be available based on Smart Account assignments. A Smart Account may be linked to various BSOs and UICs.
Yes, the Cisco GEMSS contract is 100% coverage for Cisco hardware products.
Digital training is not included in the GEMSS EA.
All Navy GEMSS assets will be linked to the centralized navy.mil smart account. Under this smart account, there will be virtual accounts. The virtual accounts act as a container. Serial numbers for devices within a UIC virtual account will be assigned to that specific UIC and will not be shared or distributed across multiple UICs.
There are a few options here. First, if the VM Is under the GEMSS contract and linked to your smart account, you should be able to open a TAC case using your smart account. The easiest option would be leveraging your High Touch Operations Manager and letting them take care of the case for you. They can be reached at email@example.com.
Yes, each BSO will have a POC who serves as the BSO Administrator. Please work with your specific BSO for that assignment.
Yes, you will not have to do anything concerning renewals.
An account can be created without a navy.mil by contacting the Cisco or WWT team. See the GEMSS training slide deck for POC information.
No, the account request will not be denied. The Flank Speed transition is being considered during this MCE transition. The update to @us.navy.mil will be included with the release of the tool.
Cisco will be working towards the consolidation of SmartNet accounts.
Similar to JELA, GEMSS will have a new contract number that will entitle all devices that were previously covered and displayed in ICRS. When your Cisco.com account is linked to the Navy.mil smart account, you will have access to your install base in the new tool. ICRS in its current state will be decommissioned and mce.cisco.com will replace it.
UICs are specific to your activity. Your UIC can be found in your TWMS account.
No, the Cisco GEMSS contract offers DNA software and SMARTnet. Cisco hardware can be purchased using the Cisco ESI contract. Associated software should not be purchased at the time of hardware purchase. Rather, your Smart account will be requested and the software will be automatically included.
The bill for this contract has already been sent to BSOs for payment using the same fair-share methodology that was used on the JELA contracts.
Yes. We recommend making updates to your inventory after MCE goes live.
WWT is the GEMSS contract holder for the Navy. They will have limited access to MCE tool and will be able to help guide you in account set-up, move/add/delete equipment and will be your first line of help with the MCE tool. Plus, check out their “Community Page” on their portal. It will have a great selection of data specifically geared toward the GEMSS Navy EA.
The support will be completed by Cisco Engineers.
No, the 4-hr response time is not included in the Cisco GEMSS contract. It must be purchased from the Cisco DOD ESI NASA SEWP Catalog.
The TKL or PLL is not available on the GEMSS contract.
Not included in the GEMSS Navy EA are the following Programs: ADNS, CANES, NSWDG, BUMED, NAVY NGEN, ONE-NET AND USMC. Each have their own agreements.
Yes, the sub-organization capability will be available.
No, a Smart account will not be required for quotes. However, for purchase orders, they are highly recommended. By not including your smart account, you will need to manually have your assets added to the inventory.
Yes. Smart accounts will help the automation process in order to accurately assign the equipment in MCE.
If the items are being decommissioned and removed from the contract, they will be done by assigning them to the decommission account. If items need to be moved to another BSO or UIC, you can reach out to Cisco or WWT to have those serial numbers re-assigned. If items need to be moved from the Department of Navy to another contract (i.e. NMCI, DISA, USMC), you will need to engage the Cisco asset manager.
There will be 4 full time FTEs contracted to the Navy. Two are focused on networking, one on automation, and one on security. Having dedicated engineers will enhance the quality of technical support overtime as they gain familiarity with the Department of Navy. However, there will be no more mission points, so the 4 engineers will be limited to how many engagements they can support. If additional support is needed, there are CLINs available under the ESI contract that can be used.
The new asset management system pulls data from Cisco sales tools. In this particular situation, the end customer would need to reflect the agency who will own and operate the gear, or by using the other agencies smart account. If the Navy is procuring and owning the gear temporarily, then transferring to another Agency, the asset manager will need to be engaged.
No. Digital is not part of the GEMSS Navy EA. Digital learning courses are available on the DOD ESI Cisco catalog. The entire Cisco Global Price List (GPL) is located on the NASA SEWP site.
GEMSS allows for the unlimited use of DNA Essentials and DNA Advantage. It does not cover DNA Premier. DNA premier can be procured as an add-on to DNA advantage through the ESI contract.
Yes. There will be a dedicated Security engineer as one of the FTEs who can help with security related products. However, these fall under Cisco’s security product portfolio, therefore licenses are not included as part of the EA.
No, the DNA Advantage license subscription does not need to be purchased when procuring a new Cisco equipment. When the Cisco equipment is purchased, be sure to provide your Smart account and the DNA Advantage license subscription will be included.
Slideware presented during the Smart Account & My Cisco Entitlements training sessions
GEMSS Software & Support Quick Reference Guide
Navy GEMSS DOD ESI Orderable Advanced Services
GEMSS Program Training overview presented to individual BSOs