Navy GEMSS Training
How does the Cisco GEMSS contract differ from the Cisco ESI contract?
We have WWT personnel here in Hawaii, will we use them for local support or are they separate from GEMSS WWT?
What if we have current new hardware procurements in progress?
Will all of the data from the ICRS accounts be migrated to MCE?
Will ICRS be migrated to MCE as-is? When will the transition from ICRS to the new system be completed?
It took weeks for changes in JELA to show up in our accounts? How do we know if recent requests that haven’t shown up in our accounts will transfer to GEMSS as well?
If I need equipment from different BSOs, will each still be available to me?
Will the current install base from ICRS continue to have coverage under Cisco GEMSS?
With the switch over from JELA to GEMSS, I lost access to my ongoing training on Digital Learning. Will that be restored or will we have to do something else?
Will the new replacement of ICRS have databases associated to each UIC without the chance of contamination from other entities?
How do we get serial numbers entered into Cisco TAC system when they are VM's? Many times we have to use another products serial number to get cases open because those VM SN's are just random characters.
Will each BSO have their own set of admins for smart, virtual, and user account creation? If yes, is that a separate list that will be provided at a later time?
Do subscription renewals for the SMART accounts get renewed automatically?
What if you do not have a navy.mil email account?
New Flank Speed email accounts are @us.navy.mil. Will those be automatically denied since they are not @navy.mil?
If I already have a Smart account with Cisco, do we need to have another Smart account?
Does the new Smart accounts consolidate both ICRS and SmartNet Accounts into one?
How do we know which UIC we are under?
Can hardware be purchased through the Cisco GEMSS contract?
How do we make a payment for new DNA licenses, will it be charged at next year renewal as we used to do for JELA SmartNet via ICRS?
If I'm behind on ICRS updates (devices RMA'd, etc), should I wait until migration to GEMSS before trying to make those changes?
What role does WWT play in the GEMSS EA and what access to customer info will they have?
Since the JELA “Missions” has been replaced with FTE Support on GEMSS, will the support be completed by Cisco AS or WWT PS?
In the JELA contract 10% of Navy ICRS inventory was allowed 4HR response time. Is this also available on GEMSS?
Customers had access to Cisco TKL or PLL on JELA. Is this still available on GEMSS?
Will the Cisco GEMSS be limited to only DON "non-Enterprise" networks support? E.g., non-NMCI, ONE-Net, non-ISNS, non-CANES? (for Cisco DNA)
Will we be able to make sub-orgs within the larger BSO organization like we could in ICRS?
Will resellers be requiring smart accounts in order to quote for procurement?
One of the biggest problems we encounter with JELA is the inaccurate association of devices. When orders are placed with an authorized reseller, will our Smart Accounts have to be provided in order for those devices to be added into GEMSS?
Will removals from one BSO be done as a decommission? If the item belongs to another BSO within the Navy or if it is covered under a different JELA?
What engineering services are covered by FTE's under this new contract? Will the level of technical support be the same as in the JELA or will it be limited to a more rudimentary level of engineering?
What do we do when one BSO/UIC is buying equipment for another agency that has their own JELA/GEMSS? Will a smart account number prevent the item from being entered into the Navy inventory system?
Will Cisco Digital Learning courses be discounted now for purchase since it was included under JELA before?
Does GEMSS cover other Cisco DNA e.g., Cisco DNA Essentials and Cisco DNA Premier?
Will ISE, FMC, FTD be supported for GEMSS missions to assist in upgrades, migrations etc?
Since Cisco DNA Advantage licenses are covered, do I need to purchase the DNA advantage license subscription when buying new Cisco equipment?