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Rethinking Employee Experience for Work’s Digital Future

The employee experience has always been a factor in overall employee engagement and satisfaction, but as organizations look to adapt longer-term remote work approaches in 2021, digital elements must take priority.

December 23, 2020 2 minute read

contributed by Joe Berger to CXOtoday.com

The employee experience has always been a factor in overall employee engagement and satisfaction, but as organizations look to adapt longer-term remote work approaches in 2021, digital elements must take priority.

For years, HR and IT leaders have touted the importance of offering employees remote-work options; however, the rapid, tactical solutions implemented in response to the global pandemic illustrate how many organizations were unprepared. Many IT departments now face a patchwork of IT solutions with limited oversight or governance, creating new problems from disjointed endpoint environments, technology sprawl and frustrated end users.

While some business leaders remain skeptical of remote working’s staying power, about two-thirds of employees say they would prefer to work remotely at least part time after the pandemic. To accommodate them, leaders will need to look to technology to improve the cultural cohesion and situational awareness so critical to true collaboration.

This means HR organizations that have focused on pay, health benefits, retirement plans and traditional engagement strategies will need to collaborate with IT.  The rapid shift to remote work brought more HR executives than ever into the technology discussions.

 

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