?

Statement on COVID-19 Coronavirus Outbreak

Please see our most updated statement.

Mar 16, 2020 6 minute read

View Our Frequently Asked Questions (FAQs)

UPDATED MARCH 21, 2020

We wanted to inform you that WWT, as an essential business and critical provider of IT services, remains fully operational on a global basis to serve our customers.

As you may know, the state of Illinois has enacted a "stay at home" Order effective as of Saturday, March 21, at 5 p.m. to curb the spread of the COVID-19 coronavirus. This means all residents are mandated to "remain at home" and only essential businesses may remain open to provide critical services. 

Under the Order, essential businesses include businesses that supply or support information technology and communication networks, and provide distribution and supply chain services to essential industries (such as medical, financial, government and food producers). Further, the Department of Homeland Security has issued guidelines for critical infrastructure sectors as defined by the Department of Homeland Security. Under both, WWT’s operation qualifies as a critical provider in the information technology sector. 

WWT plays a very important role in the information technology sector and in serving their technology and supply chain needs during this unprecedented time in our history.  Businesses and governments on the front lines of the battle against this virus are turning to technology, and to WWT, to it to keep their operations flowing. By way of example, WWT builds racks and provides critical information technology infrastructure that supports web services, phone networks (including 911 services). WWT also supports critical information technology needs of the U.S. Government, DoD and civilian agencies, as well as hospitals, pharmaceutical companies and financial institutions.

 As a result of the Order in Illinois and in continued support from many customers who need our help during this critical time, our North American Integration Centers (NAIC) in Edwardsville, Illinois, will remain open and operational to continue to serve our customers.  WWT will continue to partner with our customers including federal, state and local governments, healthcare providers, communication and internet service providers, educational institutions, financial services, utilities and other sectors as they continue operate during this incredibly important time.

We continue to implement strict precautionary measures in all our logistics and integration centers, in accordance with government and public health requirements, to reduce risk for colleagues who are performing their duties.  Our Illinois based operations will continue to operate in support of our customers as long as we can confidently protect the health and well-being of our colleagues.

Statement from March 16, 2020
As the concern and global health implications regarding the COVID-19 Coronavirus continues to evolve, we are committed to keeping our employees, clients, and suppliers informed of the impact to our operations and the precautions we are taking. Our crisis management team is continuously monitoring the situation and using the guidance published by the Centers for Disease Control and Prevention (CDC), the U.S. State Department, and the World Health Organization (WHO) to inform best practices around workforce deployment and general safety and health precautions in the workplace. Our primary objective remains ensuring the safety and health of our employees, clients and suppliers while supporting our client’s business needs. 

Travel 

  • We will continue to evaluate where and when it is safe for our employees to travel.
  • We have restricted international and domestic travel globally. All travel requires executive level approval, and only essential travel will be approved.. No travel will be approved to or from any other locations having high or elevated concentrations of viral spread as indicated by the CDC, U.S. State Department or WHO.
  • Employees must report any personal travel to countries identified as having high or elevated concentrations of viral spread and upon their return we are asking them to self-quarantine for fourteen (14) consecutive, fever-free days.
  • Any employees returning from a country identified as having high or elevated concentrations of viral spread will not be available to work at a WWT site or a client site until they remain fever-free for fourteen (14) consecutive days.

WWT Facilities

  • At this time, the majority of our offices are open.  We have temporarily closed certain sales offices in light of specific circumstances in those geographies. However, we are encouraging employees to work from home temporarily where prudent (i.e., due to localized events in particular cities/countries that heighten concern of exposure and viral spread).  We will continually monitor those decisions and consider and implement additional safeguards as needed, especially if we have employees who are diagnosed or have suspected exposure.
  • Moreover, for the next 30 days, we have implemented certain restrictions on movement between buildings by employees and on visitors to our facilities. As such, no visitors are permitted to access a WWT facility who, within the past 14 days, has (i) traveled from, or through Mainland China, Hong Kong, Macau, South Korea, Japan, Italy or a location currently subject to self-quarantine measures by government health authorities (including transiting through an airport in these locations); or (ii) had contact with a suspected or confirmed case of COVID-19, or a person under monitoring for COVID-19.

Use of Technology
We are also proactively looking at ways to leverage technology to deliver support for clients remotely. Where possible, and with client coordination, we are implementing a remote support strategy, mobilizing the strength of our technology infrastructure and our global footprint which includes 1500 engineers and a 24/7 support offering through our Command Center. Our objective will remain working with our clients to find the best option for supporting business needs and minimizing disruption while avoiding the risk of needless and avoidable exposure. 

Supply Chain
Our supply chain operations are currently operating normally. However, we have taken proactive steps to limit movement of employees across our various locations as a means of “social distancing.” We are also actively working on contingency plans in the event that the viral spread requires us to close facilities or reduce our workforce. The exact nature of our response will depend on the specific facts as they present themselves, but strategies we may employ include staggered workforce and staging, reallocation of work among teams or locations and remote support. 

We continue to engage in regular dialogue with our supply chain to ascertain the impact of COVID-19 on lead times and delivery to our clients. While many suppliers report minimal disruption associated with the virus, the situation is fluid. We are asking those suppliers reporting impact to provide updates on any changes to expected lead times or delivery schedules. Our operations teams are continuously updating that information as and when it becomes available. If you have specific questions about an order, please reach out to your account representative to investigate the details of the order in question. 

If you have questions, please visit our FAQ.

Share this