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by Larry English

Eighteen percent of work – amounting to 300 million jobs – could be automated by artificial intelligence, predicts a recent Goldman Sachs report.

That sounds dire, until you consider what else the report says: Most companies will use AI such as ChatGPT to complement rather than replace jobs. Implemented thoughtfully, advancing technology can improve employees' experience, unshackling them from draining menial work and freeing them up for more meaningful, satisfying tasks.

The widespread adoption of robotic process automation (RPA)—the use of bots to automate repetitious tasks and processes—provides a good window into what may happen with continuing AI progress and how leaders can implement new technology in a way that minimizes employee anxieties and maximizes improvement to their daily life.

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The benefits of RPA go well beyond automating tasks. "RPA is particularly valuable for connecting disparate systems, providing plumbing between applications and networks without requiring special firewall rules, exposure of APIs, or navigating complex inter-organizational politics," said Dave O'Toole, a Senior Director, IT, at WWT. "Moreover, RPA solutions can be developed and implemented faster than traditional projects, making them efficient and effective for organizations looking to streamline their processes and increase productivity. With UiPath's cutting-edge RPA technology, WWT is well on its way to achieving its goals of greater vendor integration and improved supply chain efficiency."


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