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Healthcare Patient Experience


Patients increasingly expect their healthcare providers to offer digital tools that empower them in their care journey.


As consumers of healthcare, patients seek the same digital experience they get elsewhere in life.

From retail to dining apps, today’s consumers are accustomed to using digital tools that are seamless, feature-rich and convenient. In contrast, their digital healthcare experiences typically fall short. Most health systems cite their EHR portal as their primary tool for patient engagement. Yet consistently low adoption indicates that most patients rate their portal experiences as suboptimal. Today’s patients seek more autonomy in their care journey and expect superior digital health solutions beyond patient portals.

Transforming Patient Experience

Transforming Patient Experience

Convenient Access to Care

Outdated models of care delivery involving phone calls, prolonged wait times and limited access hours are no longer acceptable to today’s healthcare consumer. Patients want convenient care options available 24/7. Health systems that are investing in on-demand, digital care solutions are seeing an increase in patient retention and growth.

At WWT, we help our healthcare partners implement tools, like interactive FAQs and artificial intelligence (AI) chatbots, that triage patient needs from the their phones, tablets or computers. We also help organizations optimize virtual care solutions, like asynchronous telehealth visits and real-time synchronous video visits, that allow patients to conveniently receive urgent or scheduled care from the convenience of home.

Self-Service Tools

Whether paying a bill from a laptop or depositing a check through a mobile app, consumers gravitate toward businesses that allow them to complete tasks easily and on their own schedule. Similarly, patients want their health system to provide user-friendly digital tools for navigating their care journey.

We help our healthcare partners build convenient web and mobile tools like dynamic appointment scheduling, online bill-pay, secure messaging, online registration and digital check-in. We can show you how to create streamlined digital experiences where your patients can access these solutions in one place, without needing to open several disparate applications.

Personalized, Proactive Care

Traditional healthcare operates under a predominantly reactive model, with care provided after a patient experiences a sign or symptom of illness or complication.

At WWT, we help our healthcare partners implement proactive care models that leverage electronic health data, remote monitoring and device data, and patient-reported data to not only identify risks and gaps in care, but to create automated, digital outreach. Our teams help design and deploy custom digital solutions for real-time patient engagement that enhance the patient experience while improving the cost and quality of care in ways the empower patients to be full partners in their health.
 

Outcomes Spotlight

Outcomes Spotlight


St. Jude Children’s Research Hospital: How WWT's Award Winning App Redefined the Care Journey

Learn how WWT developed the Webby-winning "Our St. Jude" app, which helps cancer patients and families navigate the day-to-day hurdles of a complex healthcare journey.

 

National Healthcare Provider Uses Mobile Solutions to Improve Patient Experience

Learn how WWT helped a healthcare provider create a Mobile Center of Excellence to improve the overall quality and delivery of its care-oriented technology solutions.

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