Ted Vo is a consulting systems engineer for World Wide Technology. Ted joined WWT in 2017 after a 16-year career at Cisco as a customer solutions architect. Ted has spent his career in the networking space and has a CCIE certification in routing and switching.

Q&A with Ted Vo

Tell us about your background and how you got into technology.
I started my networking career in 1989 shortly after graduating with a degree in electrical engineering from University of California Davis. My first job was working for a Fortune 10 petroleum company. Back then, it was still the Wild West of technology, where nothing seemed to work right out of the box and companies were literally making it up as they went along. As if networking wasn’t challenging enough, this “Big Oil” company I worked for ventured out on their own to Nigeria, Africa searching for that precious black gold. I worked closely with the industry’s top geomorphologists in very isolated locations to operationalize technologies like microwave and satellite, so scientists could remotely control drill heads and avoid gas pockets and the occasional scorpion. I was able to use my engineering education, my creativity and determination to make real, bottom-line impacts.

 

I began to gain interest in new technologies like ethernet and routing and wanted to work for the company that claimed to do it the best. I joined Cisco Systems in early 2000, and worked in the healthcare space. We digitized bio-med devices, converted token to ethernet, converged IP and telephony and launched a new service called wireless. I became obsessed with optimizing workflows, enabling new business capabilities, baking in security and generally trying to figure out how IT systems could enable a more personalized and confidential customer healthcare experience.

What is your role at WWT?
My fascination with customer experiences led me to a new adventure at World Wide Technology where I’m a consulting systems engineer focused on networking.
Describe a recent interaction with a customer that led to solving a problem.
Recently, I had the opportunity to partner with Intel and deliver the ultimate customer experience using 3D virtual reality for a major sporting event. Through this partnership, we upgraded the customers infrastructure from the existing ad hoc network platform and installed carrier-class optical equipment and data-center-class switches. This framework allowed us to create a solution that flung the action, energy and emotion from the event into people’s homes all around the world.

 

It seems like such a long time ago when I was configuring dial-up lines in remote places, to now, where I’m stringing fiber along landscapes for a dip into virtual reality. But when you think about it, I’ve really been doing the same basic thing all along: connecting people.