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Generative AI
The massive popularity and adoption of Chat GPT have pushed generative AI front and center among IT leaders. These Research Notes and virtual events provide an overview and some important steps to take advantage of this game-changing technology.
How Business Leaders Should Think About ChatGPT | WWT Experts
The remarkable debut and adoption of ChatGPT has rapidly pushed generative AI front and center amongst business leaders. While disruptive use cases are being thrown out right and left, the utilization of this technology and the implications it will have on the business are still very much up for discussion.
Join WWT Managing Director of AI and Machine Learning Tim Brooks as talks about the ways generative AI and large language models can impact your business right now and how you should be thinking about it over the next three to five years. Tim also talks about the practicality of training your own AI model and potential pitfalls of going all in blindly.
Manage Generative AI Before It Manages You
When it comes to AI, governance and risk management should remain top priorities as IT leaders are being inundated with requests for how best to implement the technology.
Generative AI: Risks, Rewards and a Framework for Utilization
Identifying existing and potential use cases will enable faster return on investment with generative AI and help determine your ownership model moving forward.
Sound Data Strategy Paramount to Generative AI
Data management is an organizational effort that leads to direct and tangible business benefit and creating efficiencies for IT.
Exploring Different Types and Sizes of LLMs — the Engines that Power Generative AI | Experts
Generative AI and large language models (LLMs) are firmly within the mainstream conscious thanks to the explosive popularity of ChatGPT. But language modeling has been in the works for 75 years now. And while data scientists in the know have always expected advancements in the technology were on the horizon, even they are amazed at the mass adoption of generative AI tools and pace of change taking place in today's market.
Join Aditya Prabhakaron, a lead data scientist for WWT, as he talks about generative AI and LLMs and what they mean for businesses of all kinds. Aditya details an experiment he and his team performed exploring the capabilities of different size language models, and dives into a few dos and don'ts when it comes to generative AI in the enterprise.
If you'd like to dive deep into WWT Research Reports and virtual events by technology or solution area, check out these collections.
Automation
These reports and events show you how to connect siloed automation projects to a scalable automation strategy that drives business outcomes.
How to Drive an Automation Strategy from the Top Down | Research
Automation has traditionally been viewed as an IT project or series of IT projects. But increasingly, C-level leaders are asking about it. But what should you automate first? Who should lead efforts? And how do you know if automation is working?
Join WWT EVP of Global Supply Chain Jeree Hanavec and Principal Consultant Anshul Chaturvedi as they talk about the importance of driving a top down strategy when it comes to enterprise automation. Jeree and Anshul also talk about how you can prioritize the right things to automate and how you can measure success.
Automation Priorities
A roadmap for delivering enterprise-wide automation at scale.
6 Principles to Drive Automation Strategy | Research
Automation is gaining momentum and rapidly becoming a top priority for business leaders looking to drive growth, simplicity and efficiency. Yet developing a comprehensive automation strategy remains a struggle for many. The key lies in prioritizing the right automation initiatives and executing them effectively.
Join WWT Principal Automation Architect Nick Thompson as he presents six fundamental principles to guide organizations on their automation journey. Whether you're just beginning or looking to enhance existing automation initiatives, Nick's expertise can help you build a successful automation strategy aligned with business goals, empower your teams, and ensure project success.
Editor's note: This recording also features Tanner Bechtel, who no longer works at WWT.
How to Drive an Automation Strategy from the Bottom Up | Research
Automation has become a business imperative in the era of efficiency. And while sound automation strategy starts at the top, a bottom up, grassroots approach is equally important. It's likely that some form of automation is already underway at your organization. The challenge is: How do you scale automation efforts taking place below the radar?
Join WWT Technical Solutions Architect Dana Callear and Senior Director of IT Leadership Dave O'Toole as they talk about how leaders can sync executive strategy with automations that are already occurring within an organization. Dana and Dave also discuss the importance of identifying pockets of automation that can help drive scale and the role culture plays in making it all happen.
How to Optimize Automation ROI with Deep Observability | Research
You can't automate what you can't see. Therefore, investing in observability of your IT environments is critical for driving automation success. The problem is that business processes are supported by multiple IT teams and environments, and observability is not always prioritized in large-scale automation initiatives.
Join WWT's Kevin Wald and Mike Cervasio, both of whom are automation experts, as they talk about how to gain observability in IT environments that in many cases are decades old. Kevin and Mike also touch on key metrics to track to make sure you're getting the most ROI on your automation investments and how observability can quickly lead to scalability.
Cloud
Use these reports and event videos to optimize and secure your cloud environments and rise above the continually evolving complexity of cloud.
Cloud Marketplace Maturity Model
A roadmap for optimizing cloud procurement, spend, consumption and savings.
Cloud Priorities for 2023
A roadmap for optimizing capabilities and aligning priorities with business outcomes.
Cloud Maturity Model
A guide for systematically assessing and maturing cloud capabilities across an organization's people, processes and technology.
Mature Your Cloud Marketplace Capabilities to Drive More Value Out of Your Cloud Strategy | Research
Cloud marketplaces are designed to help optimize cloud costs. But for all the potential they offer, we've found our client base can struggle to extract the full value of cloud marketplaces.
Join WWT's Joshua Bushman and Lauren Fleming, both authors of the recently published Cloud Marketplace Maturity Model report, as they talk about a framework for simplifying, streamlining and scaling how they buy, deploy and manage cloud solutions across their business.
Rethinking IT Architectures to Unlock the Value of Cloud | Experts
Organizations that rushed to the cloud are quickly realizing the need to rethink, recalibrate and optimize their organizations' overarching cloud strategies — from identifying the need for underlying IT architectures, to establishing proper cloud governance and best practices.
Join WWT's Neil Anderson, an AVP with our Global Solutions and Architecture team, as he details the next-generation of IT infrastructure that can meet the rapidly evolving needs of a cloud-centric organization. Neil also talks about how organizations can overcome cloud stall, think more strategically about multicloud, the role of data and what implications generative AI brings to the table.
Digital
Delivering best-in-class employee and customer experiences requires focused attention on your people, processes and technology. Check out this content to find actionable step-by-step guidance for advancing your CX and EX and ways to measure success.
Customer Experience Priorities
A roadmap for exceeding customer expectations, leveraging AI effectively and creating a competitive advantage
Contact Center Maturity Model
A step-by-step guide to empowering agents and delivering fresh customer service experiences
Cloud Contact Center Buyer's Guide
A downloadable guide that provides a structured approach to evaluating and selecting modern contact center solutions.
Digital Workspace Maturity Model
The maturity model is a valuable framework for setting priorities and building your digital workspace capabilities related to people, process and technology. This report serves as a step-by-step guide for IT and business leaders to build alignment, support a flexible workforce and improve the digital employee experience.
Digital Workspace Priorities for 2023
A roadmap for improving the digital employee experience
Infrastructure
A collection of Infrastructure research reports and events.
IT Infrastructure and Operations Landscape Report
If you are responsible for developing IT strategies and budgets for your organization, this report will help you prepare for trends we believe will be increasingly impactful over the next few years.
Keeping it Cool: The Vital Role of Data Center Cooling Solutions | Research
Game-changing technologies such as high-performance computing, artificial intelligence and machine learning are placing greater demand on data centers industry wide. Meanwhile, corporate sustainability targets are fast approaching, which is forcing organizational leaders to push for greater efficiencies across the business.
Join WWT's Taylor Cooper and Don Molaro as they talk about the importance of data center cooling solutions and the impact they can have on accelerating data center output while simultaneously driving efficiency. Taylor and Don talk about specific solutions that can make an impact and how IT leaders can begin to incorporate them without skipping a beat.
Efficiency is the Path to a Sustainable Data Center
The practice of having well-managed systems that execute optimally designed workloads will lead to a sustainable data center.
How to Build IT Infrastructure That Gets the Job Done Now and in the Future | WWT Experts
In today's cloud-first environment, data center infrastructure simply doesn't look like it used to. This is forcing IT leaders to act decisively on which IT infrastructure makes sense for their business needs — both now and in the future. But what does it mean to have an infrastructure built for tomorrow? Is it even achievable given the current economic landscape?
Join WWT infrastructure expert Chris Weis as he discusses the important distinction between modernizing and future-proofing. Chris also talks key principles organizations must prioritize when considering making investments in their IT infrastructure and why sustainability is increasingly part of that conversation.
Corporate Sustainability Priorities for 2023
A roadmap for improving corporate sustainability and reaching important Environmental, Social and Governance (ESG) milestones.
Networking
Check out WWT Research Reports and the related virtual events to learn about where networking teams should focus their time and energy to build, maintain and update networks that supported the entire enterprise.
Network as a Service (NaaS): A Guide to the Concept, Features and Providers in the Market
There's a lot of talk in the market about Network as a Service (NaaS). But what exactly is NaaS? Is it real or simply marketing hype? This paper defines NaaS, dispels some common myths and examines NaaS offerings in the market.
Networking Priorities for 2023
A roadmap for delivering organization-wide connectivity.
Thinking Beyond Wi-Fi to Empower a Mobile Workforce | Research
For years, organizations' wireless strategies have been centered around when to upgrade to the latest version of Wi-Fi. But new technologies and use cases are forcing networking directors to think bigger about wireless networking in order to meet the needs of a dynamic and mobile workforce.
Join WWT Mobility and IoT Practice Manager Bob Hrbek as he discusses these changes — from the role of private LTE in the enterprise to the wireless network becoming a launchpad for business innovation. Bob also talks about how advances in access points, controllers and more are lowering the barrier of entry to deploy different options for connectivity and why now is the right time to plan for the future.
Go Big or Go Home: How to Pack More Features Into Existing Network Architectures | TEC37
Network traffic is growing more complex each and every day as hybrid and remote work continues to be the norm. That's putting traditional network architectures in a state of major upheaval after decades of relative stagnation. Wi-Fi, secure access service edge (SASE), private wireless — options for connectivity keep growing. This includes transport networks, which are evolving to deliver new services and user experiences.
Join WWT technical solution architects Joshua Hogan and Tyler Tappy as they discuss the important details of implementing a converged transport network, which takes the long-reach optical technology typically found in standalone optical networks and consolidates it into a compact, high-performance router. Joshua and Tyler also cover key steps to putting a converged transport network into action.
TEC37 Networking Series E06: 5 Networking Priorities for 2022
The network has never been more essential to organizations and is undergoing fundamental change. Employees, customers, and applications require better experiences and more secure access in the increasingly changing landscapes. Our panel of cross-sectional experts recommend areas networking leaders should focus on in 2022 to position their organizations for success.
Security
Cybersecurity is only becoming more important for organizational success. These reports and events provide guidance about what--and how--to prioritize and mature your organization's security posture.
Best practices for healthcare delivery organizations to safeguard sensitive data
Healthcare delivery organizations should follow a zero trust approach to cybersecurity to safeguard patient data, intellectual property and more.
The Challenges of Securely Digitizing Manufacturing Operations
Manufacturers are integrating technology at a rapid pace to drive profitability and efficiency. Leaders need to be aware of the significant cybersecurity risks of digitized factories and work across the organization to secure operational technology.
Beware of Complacency: Maintaining Security Focus is Essential
As cyber threats become more complex, even organizations with mature cyber programs must continue to promote a culture of security and keep an eye on tool sprawl if they hope to stay ahead.
Security Priorities for 2023
A roadmap for securing the business and powering performance.
Let Me Be Clear: How to Gain Clarity and Control to Bolster Your Cyber Defenses | Research
Enterprise IT is more complex than ever as the era of hybrid work and decentralized applications can quickly lead to unpredictable data flows and surprises around seemingly every corner. Security teams need more control, not less. But how can you implement a holistic approach built around people, process and technology? The answer isn't always clear.
Join WWT security experts Matt Berry and Jill Cochrane, two cybersecurity industry veterans, as they discuss the challenges of observability and visibility — the foundation of any cyber program — from both a technical and business perspective. Matt and Jill offer tips and tricks on how you can gain clarity in what devices and applications are connected to the network, what each application and device is doing, and whether it's doing what it's supposed to be doing.
Sustainable technology
Find out what areas stakeholders should prioritize to help kickstart or progress their sustainability roadmaps, and learn about practical steps you can take right now to advance toward net zero.
Corporate Sustainability Priorities for 2023
A roadmap for improving corporate sustainability and reaching important Environmental, Social and Governance (ESG) milestones.
Building a Sustainable Technology Framework to Drive ESG Initiatives | Research
Environmental, social and governance (ESG) initiatives are now squarely in the crosshairs of C-suite and boardroom leaders, which is putting a lot of pressure on business and IT leaders to dive full force into an area they may not be super comfortable in. What is the role of IT and the CIO in driving sustainability success?
Join WWT's Brendan Walsh and Wes Palmer, who lead our ESG practice, as they dive into the wide array of solutions and services that make it possible for companies to continue relying on data and computing power while also becoming more environmentally sustainable. Brendan and Wes also touch on building efficiencies in the data center, making sense of a crowded marketplace and steps to take to build a sustainable technology framework.
Using Data to Create Smart, Attainable Sustainability Goals | Research
Data collection and management are the most significant pieces of the puzzle for any organization looking to improve sustainability, regardless of industry or geography. But too often, data quality is low, incomplete or inconsistent.
Join WWT's ESG Director Varchala Abrol as she discusses key steps organizations can take to adopt a more data-centric mindset that can lead to clear sustainability goals that align stakeholders and drive progress. Varchala also talks about the critical need to maintain board-level buy-in and how ESG leaders can communicate their needs, challenges and successes.