Service Catalog Terms and Conditions

Change Control

If either party requests a change to this Service or in the performance of Services for any reason including

  1. a change to the agreed upon project timeline, schedule, or duration, or
  2. an absence of or delay in approvals or access to facilities, equipment, or materials necessary to perform the Services, or
  3. non-compliance or delayed compliance with a condition, responsibility, or assumption set out herein, or
  4. a deficiency in fulfillment or delayed fulfillment in Product delivery, or
  5. any other circumstances outside of WWT's control,

then the requesting party will promptly notify the other party, and WWT will prepare and submit to Customer a proposed Change Order ("CO"). The CO will describe the proposed change(s) and the impact on schedule and cost. Customer will promptly review and either approve or reject a proposed CO in writing within five (5) business days. WWT reserves the right to stop performing the Services pending the resolution of a proposed CO without liability for subsequent delays. A proposed change is not binding on either party until a CO is signed by both WWT and Customer and accompanied by a purchase order (if applicable).

If a proposed change results from a cancellation, delay, or change to an agreed upon project schedule and less than fourteen (14) days' notice has been provided, the CO will include up to two (2) weeks' charges for the scheduled personnel and non-refundable travel expenses (if any).

If the project is delayed for more than fourteen (14) calendar days, then the project will be rescheduled. WWT will staff the rescheduled project with qualified personnel available at that time.

If the project is delayed for thirty (30) calendar days or more for reasons outside of WWT's direct control, WWT may invoice Customer for work performed, and Customer shall pay such invoice per the payment terms.

 

Acceptance 

Each Task and Deliverable set out in the Service Description shall be deemed accepted ("Acceptance") unless Customer provides written notice of non-conformance or rejection within five (5) business days of delivery or notice of completion. If possible, WWT will continue work pending Acceptance.

 

Intellectual Property

Customer has full ownership rights to the Deliverables set out in the Service Description. Notwithstanding any conflicting or inconsistent terms in the Agreement, no other intellectual property is transferred hereunder. For purposes of clarity, WWT retains all rights to its intellectual property including, but not limited to, its skill sets, tools, know-how, methodologies, processes, and any improvements, enhancements, and other modifications thereto.

 

Personally Identifiable Information

WWT does not require access to or receipt of any personally identifiable information, protected health information, sensitive Customer information or other structured personal or sensitive information as defined by applicable data protection laws ("Protected Data") in its performance of the Services hereunder. Access to or receipt of any Protected Data is expressly out of scope under this Service. As such, Customer will not provide WWT with Protected Data or access to Protected Data hereunder and any such receipt or access will require prior agreement by both parties to determine applicable controls, processes, security measures, or other requirements

 

Global Delivery

Notwithstanding any conflicting or contrary terms in the Agreement, including any applicable order of precedence, Customer understands that WWT personnel located globally may perform the Services herein and, by its issuance of a Purchase Order, Customer expressly acknowledges and approves.

 

Customer Responsibilities 

Customer shall complete all required tasks without delay to allow continuous work effort by WWT personnel.

 

Personnel Safety

If WWT Personnel are required to be onsite during this engagement, the parties are proceeding under the assumption that there are no onsite safety hazards. Customer is not required to complete a WWT Customer Safety Assessment Questionnaire ("Safety Questionnaire"). Upon arrival at each site, WWT Personnel will perform a brief visual inspection for onsite safety hazards. If WWT Personnel identify any onsite safety hazard(s), then Customer will complete a Safety Questionnaire, available at wwt.com/csq, for each site or for each group of sites with reasonably similar risks. A Change Order will address the onsite hazards, personnel safety measures, and any additional requirements.

 

Emergency Calling

Regarding Cisco Collaboration technology, as a standard design and implementation practice, WWT will route all emergency services calls (police/fire/medical/rescue) to the municipal Public Safety Answering Point (PSAP) via the Public Switched Telephone Network (PSTN) voice gateway in each physical location. Emergency services calls are defined as calls to either 911 or X911 (where X = local PSTN trunk access code, for example 9911). All telephone instruments equipped with a handset, headset, speakerphone, or TDD/TTY device will be permitted access to both route patterns at all times, regardless of other dialing restrictions in place on the Unified Communications system.

 

Decisions

WWT may provide advice and recommendations, but all decisions are the responsibility of Customer.