Empower your teams and make the most of your technology investments
5 Principles for Improving Clinician Experience and Satisfaction
Article
Mar 17, 2023
7 min read
How to Get the Most Out of Your Adult Learners
Article
Dec 23, 2021
5 min read
End-User Technology or Technology for End Users?
Article
Oct 26, 2021
6 min read
Technology Adoption: Do More Than Migrate Users, Transform Your Culture
Article
Oct 5, 2021
6 min read
Empowering the Modern Contact Center Employee
Article
Aug 23, 2021
4 min read
How we help
From communication strategies, end-user and technical training, documentation and media creation, to subject-matter expert engagements and workshops, WWT Adoption Services can accelerate the implementation and adoption of your technology purchases. Relying on our Using our Advanced Technology Center, Global Engineering talent, media production expertise and highly skilled field trainers, we create custom communication and training plans tailored to each user -- with their comfort level and learning styles in mind.
Adoption change management workstream
IT organizations are experts at working through the technical aspects of a new rollout, but often the impact on people is not accounted for. Goals and business outcomes can only been achieved when people take advantage of the increased functionality to see the greatest return on investment. WWT's Adoption Services team uses change management best practices for verification of a successful implementation and user satisfaction. Key performance indicators validate intended outcomes while directing resources to address any areas of need.
Communication strategy
User communications should be more than just emails. There are various mediums in which information is consumed by users, both consciously and subconsciously. By developing a thorough, detailed communication strategy, we can ensure that the right information is getting to the right people at the right time. Below are some examples of the several ways we plan and communicate to users.
- Communication plan & strategy document
- Change awareness email
- Marketing video
- Poster, flyer or digital signage
- Training registration email
Training and enablement
There are various learning styles across the user base of any organization. To ensure mass adoption, it's imperative to provide a blended learning approach to ensure everyone can consume training in a way that best fits their needs.
- Technical and admin training
- Quick reference guides
- How-to-videos
- FAQs
- Interactive click & learn
- Instructor-led end-user training
Case studies
Streamlining an Energy Company's Digital Workspace to Create a Sustainable and Collaborative Future
Case Study
Nov 15, 2022
6 min read
Transforming the Digital Employee Experience at Clayco to Enable Purposeful Collaboration
Case Study
Jul 25, 2022
6 min read
Healthcare Organization Increases Remote and On-Site Collaboration with Next-gen Meeting Rooms
Case Study
Jun 5, 2020
4 min read
Rapidly Deploying Telehealth Solutions
Case Study
Apr 3, 2020
3 min read
What's new
5 Principles for Improving Clinician Experience and Satisfaction
Article
Mar 17, 2023
7 min read
Streamlining an Energy Company's Digital Workspace to Create a Sustainable and Collaborative Future
Case Study
Nov 15, 2022
6 min read
Transforming the Digital Employee Experience at Clayco to Enable Purposeful Collaboration
Case Study
Jul 25, 2022
6 min read
How to Get the Most Out of Your Adult Learners
Article
Dec 23, 2021
5 min read
End-User Technology or Technology for End Users?
Article
Oct 26, 2021
6 min read
Technology Adoption: Do More Than Migrate Users, Transform Your Culture
Article
Oct 5, 2021
6 min read
Empowering the Modern Contact Center Employee
Article
Aug 23, 2021
4 min read
Reaching All Students With Webex Boards
Article
May 3, 2021
3 min read
Learning Is Only a Click Away
Article
Mar 18, 2021
6 min read
Healthcare Organization Increases Remote and On-Site Collaboration with Next-gen Meeting Rooms
Case Study
Jun 5, 2020
4 min read
Rapidly Deploying Telehealth Solutions
Case Study
Apr 3, 2020
3 min read
WWT and Cisco Webex Enable Virtual Employee Training for a Global Workforce
Case Study
Dec 19, 2019
5 min read
Credit Reporting Agency: Training a Global Workforce
Case Study
Dec 17, 2019
3 min read
Pet Retail Chain: Narrowing IT Skills Gap
Case Study
Sep 5, 2019
2 min read
Healthcare Company: Adoption Services for Wireless Connectivity
Case Study
Sep 5, 2019
3 min read