Adoption Services

Empower your teams and make the most of your technology investments

The right adoption strategy provides communication, training and vision to create a positive experience for everyone, from end users to administrators. Our Adoption Services team develops customized plans that incorporate a blend of different learning approaches. We empower uses to embrace new and upgraded technology to become more efficient and more collaborative.

How to Get the Most Out of Your Adult Learners

Adults learns differently than kids. It's important to understand what will and won't work for adult learners. That's where the adult learning theory comes in.

Dec 23, 2021

5 min read

Article Adoption Services

End-User Technology or Technology for End Users?

C-suite technology executives are prioritizing the end-user digital experience because of its positive impact on employee productivity and corporate agility while enabling "work from anywhere."

Oct 26, 2021

6 min read

Article Adoption Services

Technology Adoption: Do More Than Migrate Users, Transform Your Culture

Organizations are losing money every year on their technology investments by lack of optimal user utilization. A shift in how they think about their newly purchased tech can plug that drain of lost value, and as a direct result, something more valuable than new and improved technology might be gained.

Oct 5, 2021

6 min read

Article Adoption Services

Empowering the Modern Contact Center Employee

Customer service is an integral part of every business. It's difficult to sell a product or offer a service if no one is buying. But how do we attract and maintain a customer base? The answer is through empowered employees.

Aug 23, 2021

4 min read

Article Adoption Services

Reaching All Students With Webex Boards

Webex Boards are poised to be a leader in classroom technology.

May 3, 2021

3 min read

How we help

From communication strategies, end-user and technical training, documentation and media creation, to subject-matter expert engagements and workshops, WWT Adoption Services can accelerate the implementation and adoption of your technology purchases. Relying on our Using our Advanced Technology Center, Global Engineering talent, media production expertise and highly skilled field trainers, we create custom communication and training plans tailored to each user -- with their comfort level and learning styles in mind.

Adoption change management workstream

IT organizations are experts at working through the technical aspects of a new rollout, but often the impact on people is not accounted for. Goals and business outcomes can only been achieved when people take advantage of the increased functionality to see the greatest return on investment. WWT's Adoption Services team uses change management best practices for verification of a successful implementation and user satisfaction. Key performance indicators validate intended outcomes while directing resources to address any areas of need.

WWT follows change management best practices to ensure successful technology adoption

Communication strategy

User communications should be more than just emails. There are various mediums in which information is consumed by users, both consciously and subconsciously. By developing a thorough, detailed communication strategy, we can ensure that the right information is getting to the right people at the right time. Below are some examples of the several ways we plan and communicate to users.

Communication plan & strategy document
Change awareness email
Marketing video
Poster, flyer or digital signage
Training registration email

Communication examples — Communication example

Training and enablement

There are various learning styles across the user base of any organization. To ensure mass adoption, it's imperative to provide a blended learning approach to ensure everyone can consume training in a way that best fits their needs.

Technical and admin training
Quick reference guides
How-to-videos
FAQs
Interactive click & learn
Instructor-led end-user training

Admin/technical training — Example of an admin/technical training

Case studies

Case Study Adoption Services

Transforming the Digital Employee Experience at Clayco to Enable Purposeful Collaboration

Clayco tapped into WWT's videoconferencing integration expertise to implement a strategy that allows its employees to seamlessly collaborate anytime, anywhere.

Jul 25, 2022

6 min read