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Empower your teams and make the most of your technology investments

The right adoption strategy provides communication, training and vision to create a positive experience for everyone, from end users to administrators. Our Adoption Services team develops customized plans that incorporate a blend of different learning approaches. We empower uses to embrace new and upgraded technology to become more efficient and more collaborative.
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Adoption Services

5 Principles for Improving Clinician Experience and Satisfaction

Research shows 53 percent of clinicians are burned out due to administrative burdens, long hours and frustrating technologies. By embracing these five principles, healthcare leaders can empower clinicians. 

Article

Mar 17, 2023

7 min read

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Adoption Services

How to Get the Most Out of Your Adult Learners

Adults learns differently than kids. It's important to understand what will and won't work for adult learners. That's where the adult learning theory comes in.

Article

Dec 23, 2021

5 min read

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Adoption Services

End-User Technology or Technology for End Users?

C-suite technology executives are prioritizing the end-user digital experience because of its positive impact on employee productivity and corporate agility while enabling "work from anywhere."

Article

Oct 26, 2021

6 min read

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Adoption Services

Technology Adoption: Do More Than Migrate Users, Transform Your Culture

Organizations are losing money every year on their technology investments by lack of optimal user utilization. A shift in how they think about their newly purchased tech can plug that drain of lost value, and as a direct result, something more valuable than new and improved technology might be gained.

Article

Oct 5, 2021

6 min read

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Adoption Services

Empowering the Modern Contact Center Employee

Customer service is an integral part of every business. It's difficult to sell a product or offer a service if no one is buying. But how do we attract and maintain a customer base? The answer is through empowered employees.

Article

Aug 23, 2021

4 min read

How we help

From communication strategies, end-user and technical training, documentation and media creation, to subject-matter expert engagements and workshops, WWT Adoption Services can accelerate the implementation and adoption of your technology purchases. Relying on our Using our Advanced Technology Center, Global Engineering talent, media production expertise and highly skilled field trainers, we create custom communication and training plans tailored to each user -- with their comfort level and learning styles in mind. 

Adoption change management workstream

IT organizations are experts at working through the technical aspects of a new rollout, but often the impact on people is not accounted for. Goals and business outcomes can only been achieved when people take advantage of the increased functionality to see the greatest return on investment. WWT's Adoption Services team uses change management best practices for verification of a successful implementation and user satisfaction. Key performance indicators validate intended outcomes while directing resources to address any areas of need.

WWT follows change management best practices
WWT follows change management best practices to ensure successful technology adoption

Communication strategy

User communications should be more than just emails. There are various mediums in which information is consumed by users, both consciously and subconsciously. By developing a thorough, detailed communication strategy, we can ensure that the right information is getting to the right people at the right time. Below are some examples of the several ways we plan and communicate to users.

  • Communication plan & strategy document
  • Change awareness email
  • Marketing video
  • Poster, flyer or digital signage
  • Training registration email
Communication examples
Communication example

Training and enablement

There are various learning styles across the user base of any organization. To ensure mass adoption, it's imperative to provide a blended learning approach to ensure everyone can consume training in a way that best fits their needs.

  • Technical and admin training
  • Quick reference guides
  • How-to-videos
  • FAQs
  • Interactive click & learn
  • Instructor-led end-user training
Admin/technical training
Example of an admin/technical training

Case studies

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Adoption Services

Streamlining an Energy Company's Digital Workspace to Create a Sustainable and Collaborative Future

WWT helped an energy company consolidate its nine subsidiaries' IT systems and processes into a shared services model, migrate email namespaces to a single Microsoft tenant and deploy a full suite of collaboration tools to unlock new levels of efficiency and productivity.

Case Study

Nov 15, 2022

6 min read

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Adoption Services

Transforming the Digital Employee Experience at Clayco to Enable Purposeful Collaboration

Clayco tapped into WWT's videoconferencing integration expertise to implement a strategy that allows its employees to seamlessly collaborate anytime, anywhere.

Case Study

Jul 25, 2022

6 min read

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Adoption Services

Healthcare Organization Increases Remote and On-Site Collaboration with Next-gen Meeting Rooms

Feature-rich solutions deliver consistency across room types and geographies.

Case Study

Jun 5, 2020

4 min read

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Adoption Services

Rapidly Deploying Telehealth Solutions

Healthcare organizations urgently need safe ways to connect with and provide treatment for their patients.

Case Study

Apr 3, 2020

3 min read

Our people

Amanda Ford

Senior Adoption Consultant

Michael Swallow

Adoption Services Media Specialist

Daniel Kelly

Adoption Services Consultant

Jamell Mixon

Sr. Adoption Services Consultant

Fred Friedman

Lead Adoption Services Consultant

Jake Warix

Adoption Change Consultant

Kelsey Knoke

Services Advisor - Customer Experience

Todd Marthaler

Manager, Contact Center Advisory and Adoption Services

Get started today

Ready to accelerate the adoption of your latest technology purchase?

We'll show you how
Select an Option

What's new

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Adoption Services

5 Principles for Improving Clinician Experience and Satisfaction

Research shows 53 percent of clinicians are burned out due to administrative burdens, long hours and frustrating technologies. By embracing these five principles, healthcare leaders can empower clinicians. 

Article

Mar 17, 2023

7 min read

Page Thumbnail
Adoption Services

Streamlining an Energy Company's Digital Workspace to Create a Sustainable and Collaborative Future

WWT helped an energy company consolidate its nine subsidiaries' IT systems and processes into a shared services model, migrate email namespaces to a single Microsoft tenant and deploy a full suite of collaboration tools to unlock new levels of efficiency and productivity.

Case Study

Nov 15, 2022

6 min read

Page Thumbnail
Adoption Services

Transforming the Digital Employee Experience at Clayco to Enable Purposeful Collaboration

Clayco tapped into WWT's videoconferencing integration expertise to implement a strategy that allows its employees to seamlessly collaborate anytime, anywhere.

Case Study

Jul 25, 2022

6 min read

Page Thumbnail
Adoption Services

How to Get the Most Out of Your Adult Learners

Adults learns differently than kids. It's important to understand what will and won't work for adult learners. That's where the adult learning theory comes in.

Article

Dec 23, 2021

5 min read

Page Thumbnail
Adoption Services

End-User Technology or Technology for End Users?

C-suite technology executives are prioritizing the end-user digital experience because of its positive impact on employee productivity and corporate agility while enabling "work from anywhere."

Article

Oct 26, 2021

6 min read

Page Thumbnail
Adoption Services

Technology Adoption: Do More Than Migrate Users, Transform Your Culture

Organizations are losing money every year on their technology investments by lack of optimal user utilization. A shift in how they think about their newly purchased tech can plug that drain of lost value, and as a direct result, something more valuable than new and improved technology might be gained.

Article

Oct 5, 2021

6 min read

Page Thumbnail
Adoption Services

Empowering the Modern Contact Center Employee

Customer service is an integral part of every business. It's difficult to sell a product or offer a service if no one is buying. But how do we attract and maintain a customer base? The answer is through empowered employees.

Article

Aug 23, 2021

4 min read

Page Thumbnail
Adoption Services

Reaching All Students With Webex Boards

Webex Boards are poised to be a leader in classroom technology.

Article

May 3, 2021

3 min read

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Adoption Services

Learning Is Only a Click Away

Are you dismissing your employees' educational needs? Or perhaps you want to cut your training budget, yet still provide successful and engaging training solutions? Learn how online Click and Learn training is not only cost effective, but also how it's beneficial to your employees.

Article

Mar 18, 2021

6 min read

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Adoption Services

Healthcare Organization Increases Remote and On-Site Collaboration with Next-gen Meeting Rooms

Feature-rich solutions deliver consistency across room types and geographies.

Case Study

Jun 5, 2020

4 min read

Page Thumbnail
Adoption Services

Rapidly Deploying Telehealth Solutions

Healthcare organizations urgently need safe ways to connect with and provide treatment for their patients.

Case Study

Apr 3, 2020

3 min read

Page Thumbnail
Adoption Services

WWT and Cisco Webex Enable Virtual Employee Training for a Global Workforce

A large telecommunications provider retools their approach to training with Cisco Webex and WWT Adoption Services.

Case Study

Dec 19, 2019

5 min read

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Adoption Services

Credit Reporting Agency: Training a Global Workforce

Multi-language blended learning program helps 17,000 users adopt Cisco Webex across 16 countries.

Case Study

Dec 17, 2019

3 min read

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Adoption Services

Pet Retail Chain: Narrowing IT Skills Gap

On-demand Collaboration Lab demos and adoption services strengthens workforce productivity and helps integrate new CUCM system for Pet Retail Chain.

Case Study

Sep 5, 2019

2 min read

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Adoption Services

Healthcare Company: Adoption Services for Wireless Connectivity

WWT Adoption Services approach leads to improved wireless connectivity, updated guest access policies and trained IT staff for managed healthcare company.

Case Study

Sep 5, 2019

3 min read

Adoption Services

Achieve business outcomes and objectives by addressing the most important resource: the people.

See more

What's related

Digital Workspace Unified Communications Cisco Meetings Digital Workspace Strategy End-User Computing
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