Tailored services to help achieve business goals

Every successful technology transformation requires the alignment of technology tools, investment and consumption.

Our Customer Success teams can help you maximize the ROI from technology investments across a wide variety of scenarios. We provide value at every step of the journey — from making initial software decisions through training workers to get the most from your investment.

Extracting the value of enterprise agreements

Enterprise agreements (EAs) are subscription programs designed to digitize and simplify how large companies manage software application licenses. With effective management, EAs are not only efficient pricing models but strategic tools organizations can use to realize the technology outcomes needed to stay relevant in today's competitive environment.

By factoring in services that support technology evaluation, design and adoption, WWT’s EA+ program helps redefine EAs as crucial consumption vehicles that can drive innovation by enabling IT teams to take advantage of today’s rapid evolution of software-driven capabilities.

By leveraging WWT's EA+ program, our integrated solution team will guide you through the entire process.

Extracting the value of enterprise agreements

Make the best choice of consumption models and supporting ROI analysis working with our pre-signature software advisors

Completely understand all the software and tools required to ensure success and help build a roadmap to get you there, leveraging our Onboarding and Integration team

Ensure you have the latest consumption analytics and technology changes to proactively drive critical decision making working directly with your Customer Success Manager throughout the term of your agreement

Access the latest labs and training programs delivered through our Adoption Services delivery teams, Advanced Technology Center and Global Engineering teams

Paths to customer success

Explore the various services offered by WWT's Customer Success team.

EA+ Services

Software Advisory Services

Customer Success Group

Customer Onboarding

Adoption Services

Roadmap to business value

EA+ is a full lifecycle model designed to identify the key components of a successful EA engagement. WWT’s experienced Customer Success teams provide the targeted education across each critical element, helping customers understand and plan a custom roadmap to success. By leading with education, EA+ from WWT anticipates potential pain points and accelerates how quickly customers can realize individual outcomes.

Developing a detailed roadmap for success requires business value conversations around how to align EA components with overall business strategy. To maximize the value of an EA, customers must fully be aware of the various challenges that might face.

Our work

Multinational Payment Card Services Corporation Speeds Time to Market with Campus and MAN-WAN Proof-of-Concept Testing in WWT’s ATC

WWT’s Advanced Technology Center is a testing and research ecosystem where customers perform unbiased, programmatic testing of a multitude of OEM products and technologies housed within the facility. Here's how we helped a multinational payment card services corporation validate their network architecture and realize significant benefits.

Nov 23, 2021

4 min read

EA+ business value overview

Creating a roadmap for success requires a business value focus. Download our EA+ business value overview below.

Download PDF

Meet our Customer Success experts

Laura Kuehner

WWT

Director, Customer Experience Initiatives

Kassie Marshall

WWT

Sr Lead - Global Services & Engineering Platform Strategy & Adoption

Shelby Mulock

WWT

Senior Program Manager

Annie Heger

WWT

Director - Software Advisory Services

Amanda Sturgeon

WWT

CX Manager - Public Sector

Sean McDonald

WWT

Sr. Manager - Customer Experience

Discover how Customer Success can accelerate your key business outcomes Speak to an expert

What's new

Case Study Why WWT

Building a Modern, Elastic IT Infrastructure From Scratch for Elanco Animal Health to Streamline and Optimize M&A

During a global pandemic, Elanco and WWT worked collaboratively to design, build and integrate an end-to-end IT infrastructure with the ability to scale and meet the evolving demands of the highly competitive animal health market.

Jan 12, 2022

6 min read

Case Study Cisco

Multinational Payment Card Services Corporation Speeds Time to Market with Campus and MAN-WAN Proof-of-Concept Testing in WWT’s ATC

Nov 23, 2021

4 min read

Case Study Cisco Meraki Wireless

Clayco: Reimagining the Workplace to Build a Culture of Collaboration

Learn how WWT helped the leading design and build company unify its collaboration platform to provide a seamless experience for employees and customers.

Nov 23, 2021

8 min read

Video Cisco Meraki Wireless

Clayco Case Study

This video highlights how WWT helped Clayco reimagine the workplace to build a culture of collaboration.

Nov 22, 2021

2:55

Article Customer Success

Embrace the Reality of Ever-Changing Technology

Take a look at how updated technology doesn't always have to be frightening.

Nov 1, 2021

3 min read

Briefing Customer Success

Hybrid Work Briefing

Most organizations have identified hybrid work, in which employees split time between the office and remote work, as a key component of their reopening plans. Yet, few leaders have a clear strategy in place to support a hybrid workforce. That's why WWT developed our Hybrid Work Spectrum, a tool that helps organizations visualize their balance between on-site and remote workers so they can determine their requirements and priorities for safety preparedness, technology acquisition and budget allocation. This briefing is designed to help organizations understand where they land on the Hybrid Work Spectrum and provide guidance on what's needed to successfully transition to long-term flexible working.

Oct 13, 2021

2 min read

Article Customer Success

"Your Call Cannot Be Completed At This Time": The Importance of Technology Updates

Learn how updating technology can benefit not only cost, but most importantly, time.

Feb 26, 2021

4 min read

Article Public Sector

The Evolution of Education and How WWT Can Help

As with many things, the face of education has drastically changed due to the global pandemic. WWT Adoption Services has a proven methodology to help educators feel more confident and prepared for the future of education.

Dec 2, 2020

5 min read

Page Customer Success

Software Advisory Services

Sep 11, 2020

2 min read

Training

Training Cisco

Cisco UC Administration Training: Deep Dive for Administrators

The Cisco UC Administration Training is structured as a hybrid workshop and is delivered by a technology specific Subject Matter Expert in a workshop format, either virtually via the customer's preferred meeting application or onsite at the customer's location. The engagement combines an SME engagement, workshop, training and lab demo all in one interactive experience that focuses on learning a new technology, best practices and how it will fit into the customer's current environment.

Aug 26, 2020

2 min read

Training

Training Cisco Collaboration

Cisco UC Administration Training for Help Desk or User Support

The Cisco UC Administration Training is structured as a hybrid workshop and is delivered by a technology specific subject matter expert in a workshop format, either virtually via the customer's preferred meeting application or onsite at the customer's location. The engagement combines an SME engagement, workshop, training and lab demo all in one interactive experience that focuses on learning a new technology, best practices and how it will fit into the customer's current environment.

Aug 26, 2020

1 min read

Training

Training Cisco Collaboration

Cisco UC Training: Administration Advanced Topics (Gateway Configuration)

Aug 26, 2020

1 min read

Training

Training Cisco Unified Communications Manager

Cisco UC Administration Training: Overview of Basics for Administrators

The Cisco UC Administration Training is structured as a hybrid workshop and is delivered by a technology-specific subject matter expert in a workshop format, either virtually via the customer's preferred meeting application or onsite at the customer's location. The engagement combines an SME engagement, workshop, training and lab demo all in one interactive experience that focuses on learning a new technology, best practices and how it will fit into the customer's current environment.

Aug 21, 2020

1 min read

Article Cisco

Cisco Collaboration Meets Customer Success: A Post-Sales Orchestration

Customer Success is a strategic approach to defining, measuring and delivering successful business outcomes. Let’s take a closer look.

Jul 21, 2020

7 min read

Article

Article Cisco Collaboration

Two ways to migrate to Smart Licensing for Cisco Collaboration

Our WWT Infrastructure Services organization, (or IS) has helped many of our Enterprise customers in their Cisco Collaboration journeys. One specific use case is helping customers migrate or convert their legacy Cisco Collaboration licensing model to the new Cisco Smart Licensing model.

Jun 30, 2020

5 min read