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Tailored services to help achieve business goals

Every successful technology transformation requires the alignment of technology tools, investment and consumption.

Our Customer Experience teams can help you maximize the ROI from technology investments across a wide variety of scenarios. We provide value at every step of the journey — from making initial software decisions through training workers to get the most from your investment.

Extracting the value of enterprise agreements

Enterprise agreements (EAs) are subscription programs designed to digitize and simplify how large companies manage software application licenses. With effective management, EAs are not only efficient pricing models but strategic tools organizations can use to realize the technology outcomes needed to stay relevant in today's competitive environment.

By factoring in services that support technology evaluation, design and adoption, WWT's EA+ program helps redefine EAs as crucial consumption vehicles that can drive innovation by enabling IT teams to take advantage of today's rapid evolution of software-driven capabilities.

By leveraging WWT's EA+ program, our integrated solution team will guide you through the entire process.

Extracting the value of enterprise agreements

Make the best choice of consumption models and supporting ROI analysis working with our pre-signature software advisors

Extracting the value of enterprise agreements

Completely understand all the software and tools required to ensure success and help build a roadmap to get you there, leveraging our Onboarding team

Extracting the value of enterprise agreements

Ensure you have the latest consumption analytics and technology changes to proactively drive critical decision making working directly with your Customer Success Manager throughout the term of your agreement

Extracting the value of enterprise agreements

Access the latest labs and training programs delivered through our Adoption Services delivery teams, Advanced Technology Center and Global Engineering teams

Paths to customer success

Explore the various services offered by WWT's Customer Experience team.

EA+ Services

Software Advisory Services

Customer Success Group

Customer Onboarding

Adoption Services

Achieve business outcomes and objectives by addressing the most important resource: the people.

Enterprise Agreement Operations

Roadmap to business value

EA+ is a full lifecycle model designed to identify the key components of a successful EA engagement. WWT's experienced Customer Experience teams provide the targeted education across each critical element, helping customers understand and plan a custom roadmap to success. By leading with education, EA+ from WWT anticipates potential pain points and accelerates how quickly customers can realize individual outcomes.

Developing a detailed roadmap for success requires business value conversations around how to align EA components with overall business strategy. To maximize the value of an EA, customers must fully be aware of the various challenges that might face.

Our work

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Customer Experience

Building a Modern, Elastic IT Infrastructure From Scratch for Elanco Animal Health to Streamline and Optimize M&A

During a global pandemic, Elanco and WWT worked collaboratively to design, build and integrate an end-to-end IT infrastructure with the ability to scale and meet the evolving demands of the highly competitive animal health market.
Case Study
• Jan 12, 2022
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Meetings

Clayco: Reimagining the Workplace to Build a Culture of Collaboration

Learn how WWT helped the leading design and build company unify its collaboration platform to provide a seamless experience for employees and customers.
Case Study
• Nov 22, 2021
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Employee Experience

Streamlining an Energy Company's Digital Workspace to Create a Sustainable and Collaborative Future

WWT helped an energy company consolidate its nine subsidiaries' IT systems and processes into a shared services model, migrate email namespaces to a single Microsoft tenant and deploy a full suite of collaboration tools to unlock new levels of efficiency and productivity.
Case Study
• Nov 15, 2022
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Meetings

Transforming the Digital Employee Experience at Clayco to Enable Purposeful Collaboration

Clayco tapped into WWT's videoconferencing integration expertise to implement a strategy that allows its employees to seamlessly collaborate anytime, anywhere.
Case Study
• Jul 25, 2022

EA+ business value overview

Creating a roadmap for success requires a business value focus. Download our EA+ business value overview below.

Download PDF

Meet our Customer Success experts

Laura Kuehner

Director, Customer Experience Initiatives

Shelby Mulock

Senior Program Manager

Amanda Sturgeon

Senior Manager - Customer Experience, Public Sector

Sean McDonald

Director - Customer Experience - GES | GSP

Jotham Darrin

Sr. Software Advisor - Cisco - West Region

Rob Brandenberg

Practice Manager

Select an Option

What's new

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Higher Education

Top 5 EDUCAUSE Takeaways

Get a few thoughtful takeaways from the 2022 EDUCAUSE Annual Conference.
Article
• Dec 1, 2022
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Employee Experience

Streamlining an Energy Company's Digital Workspace to Create a Sustainable and Collaborative Future

WWT helped an energy company consolidate its nine subsidiaries' IT systems and processes into a shared services model, migrate email namespaces to a single Microsoft tenant and deploy a full suite of collaboration tools to unlock new levels of efficiency and productivity.
Case Study
• Nov 15, 2022

Sandbox Lab

Server Infrastructure

VMware Licensing Sandbox Lab

This is a sandbox environment consisting of multiple VMware products for customers to use to test license gathering tools such as Live Optics and various stand alone scripts.
Sandbox Lab
34 launches
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Meetings

Transforming the Digital Employee Experience at Clayco to Enable Purposeful Collaboration

Clayco tapped into WWT's videoconferencing integration expertise to implement a strategy that allows its employees to seamlessly collaborate anytime, anywhere.
Case Study
• Jul 25, 2022
Page Thumbnail
Customer Experience

Building a Modern, Elastic IT Infrastructure From Scratch for Elanco Animal Health

During a global pandemic, Elanco and WWT worked collaboratively to design, build and integrate an end-to-end IT infrastructure with the ability to scale and meet the evolving demands of the highly competitive animal health market.
Video
• 2:25
Jun 8, 2022
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Customer Experience

Rising Expectations for the Quick Service Restaurant (QSR): The Restaurant of the Future

Today's customers place a premium on control, choice and personalization. The latest digital signage, point of sale (POS) and kiosk technologies for QSR keep customers coming back for more by delivering the speed and convenience they expect.
Article
• May 26, 2022
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Customer Experience

Building a Modern, Elastic IT Infrastructure From Scratch for Elanco Animal Health to Streamline and Optimize M&A

During a global pandemic, Elanco and WWT worked collaboratively to design, build and integrate an end-to-end IT infrastructure with the ability to scale and meet the evolving demands of the highly competitive animal health market.
Case Study
• Jan 12, 2022
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Unified Communications

How to Get the Most Out of Your Adult Learners

Adults learns differently than kids. It's important to understand what will and won't work for adult learners. That's where the adult learning theory comes in.
Article
• Dec 23, 2021
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Meetings

Clayco: Reimagining the Workplace to Build a Culture of Collaboration

Learn how WWT helped the leading design and build company unify its collaboration platform to provide a seamless experience for employees and customers.
Case Study
• Nov 22, 2021
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Meetings

Clayco Case Study

This video highlights how WWT helped Clayco reimagine the workplace to build a culture of collaboration.
Video
• 2:55
Nov 22, 2021
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Unified Communications

Embrace the Reality of Ever-Changing Technology

Take a look at how updated technology doesn't always have to be frightening.
Article
• Nov 1, 2021
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Hybrid Work

Hybrid Work Briefing

Most organizations have identified hybrid work, in which employees split time between the office and remote work, as a key component of their reopening plans. Yet, few leaders have a clear strategy in place to support a hybrid workforce. That's why WWT developed our Hybrid Work Spectrum, a tool that helps organizations visualize their balance between on-site and remote workers so they can determine their requirements and priorities for safety preparedness, technology acquisition and budget allocation. This briefing is designed to help organizations understand where they land on the Hybrid Work Spectrum and provide guidance on what's needed to successfully transition to long-term flexible working.
Briefing

Customer Success

Aligning technology tools, investment and consumption to help customers realize strategic outcomes and business goals.

What's related

Digital Workspace Unified Communications Employee Experience Meetings Customer Experience Digital
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