The Contact Center Workshop is a strategic working session to address your business challenges and goals to interact with customers. WWT solution architects will work with your organization to develop a proven strategy which will improve processes for customer service.
Evaluate your current solution. Develop call flows from current IVR/ACD systems to map to Cisco Contact Center Solutions for proper call treatment and reporting.
Provide design guidance. Evaluate current business objectives and provide a high-level design that will address scalability, communication channels and network accessibility.
Discuss best practices. Provide best practices around Contact Center Solution features, including outbound campaigns, email routing, Web interaction and recording solutions. Learn how call flows and interactions affect reporting statistics.
Expand your services. Discuss the cost savings of self service and desktop integration.
What is a Workshop?
A working session in which your technology decision makers, Architects, Engineers, and Line of Business representation meet with WWT Subject Matter Expert, Engineers, and program/process management to evaluate or compare how specific strategies and technologies could be deployed in your organization. These are paid engagements with a defined outcome and deliverable, e.g. Action Plan, High-level Architectural Design, Proposal or Quote for Project Implementation. Takes place in person or via video conferences that last from 4 hours to 5 days.
Who Should Attend?
Architects, engineers, IT directors, CIOs, Line of Business representation. Anyone with a material interest and responsibility for delivering, consuming, and supporting the solution.