The Contact Center Workshop is a strategic working session to address your business challenges and goals to interact with customers. WWT solution architects will work with your organization to develop a proven strategy which will improve processes for customer service.
Evaluate your current solution. Develop call flows from current IVR/ACD systems to map to Cisco Contact Center Solutions for proper call treatment and reporting.
Provide design guidance. Evaluate current business objectives and provide a high-level design that will address scalability, communication channels and network accessibility.
Discuss best practices. Provide best practices around Contact Center Solution features, including outbound campaigns, email routing, Web interaction and recording solutions. Learn how call flows and interactions affect reporting statistics.
Expand your services. Discuss the cost savings of self service and desktop integration.