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Customer Experience Workshop

4 hours
Whether in retail, financial services, healthcare, utilities, transportation, telecommunications, hospitality or any other industry with direct customer interaction, today’s consumers expect to purchase products and services on their terms. Shoppers, patients and patrons all want personalized experiences that they can access anytime, on any platform. For all organizations, this means investing in new technologies.

What to Expect

Get strategic with WWT experts and focus on identifying your company's unique business use cases and mobile application needs.

Goals & Objectives

The WWT Customer Experience Workshop is a strategic discussion and whiteboard session focused on identifying your company’s unique business use cases and mobile application needs. WWT experts customize the session to meet your company’s specific areas of interest, which may include:

Digital Experiences: Organizations need technology that engages consumers, patients and others in new ways on mobile devices, in their homes, on the web, in stores, hospitals and branch offices. This can include providing highly personalized experiences and offers with loyalty programs.

Frictionless Service: Customers expect efficient, personalized service however they interact with an organization, whether it be over web, mobile, in person, kiosks or over the phone. It is essential to provide an integrated experience that is “frictionless” for the individual.

Smart Spaces: Data focused on customer behavior, habits, wants, loyalty and interactions can help an organization optimize its strategies and provide personalized experiences for the customer.



 
What is a Workshop? 
A working session in which your technology decision makers, Architects, Engineers, and Line of Business representation meet with WWT Subject Matter Experts, Engineers, and program management to evaluate how specific strategies and technologies could be deployed in your organization.  These are paid engagements with a defined outcome and deliverable, e.g. Action Plan, High-level Architectural Design, Proposal or Quote for Project Implementation.  Takes place in person or via video conferences that last from 4 hours to 5 days. 
 
Who Should Attend?
Architects, engineers, IT directors, CIOs​, Line of Business representation. Anyone with a material interest and responsibility for delivering, consuming, and supporting the solution. 

Benefits

One of the challenges for organizations is how to bring together the right set of technologies to deliver on customer experience. This is where WWT can help, with our technology focus areas that span across software development, wireless and mobility, collaboration and big data analytics. We help customers develop their engagement strategy, integrate the technology systems and deploy the right architecture for their business.