Beyond Sustainability: A Purpose Report

Introduction

About WWT

World Wide Technology (WWT) is a global technology solutions provider helping organizations make a new world happen by turning ambition into real-world outcomes. Founded in 1990, WWT combines strategy, deep technical expertise and world-class technology partnerships to design, build and scale AI, digital, cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC), clients can conceptualize, test and validate innovative solutions before deploying at scale. Through Softchoice, a WWT company, WWT supports U.S. commercial and SMB clients and the entire Canadian market.

A message from our founders

Since our founding in 1990, World Wide Technology has focused on being the best technology solution provider in the world. Every day, we are guided by our core values, which drive our culture of innovation and outcomes that help make a new world happen. This commitment is also reflected in our mission to create a profitable growth company that is also a great place to work for all. 

We recognize that long-term success requires responsible leadership. That's why we are committed to advancing corporate sustainability in ways that align with our global business priorities and create lasting impact. This report reflects our approach: how we manage our most important sustainability topics, engage with stakeholders and continue to build value for the future.

Materiality

In line with global best practices, WWT has conducted a double materiality assessment to identify and prioritize sustainability topics that matter most to our business and to our broader impact on society and the environment. 

As part of this process, we evaluated our role as a global systems integrator and solutions provider, incorporating industry benchmarks, stakeholder perspectives, and insights from leaders across WWT to ensure alignment with our business strategy.

While WWT recognizes the importance of ongoing progress across sustainability areas, this assessment helped us identify the following material topics within our three pillars. We continue to monitor stakeholder expectations and business priorities to inform updates to our double materiality assessment.

Planet

WWT continues to advance its environmental commitments through targets that guide our priorities and align with our progress as our sustainability program matures. Below are our most recent environmental targets.  

Environmental governance

WWT's Board of Directors oversees the company's business and affairs. The board has several standing committees, including the Audit & Compliance Committee. The General Counsel and EVP of Compliance provide updates at each board meeting and annual reports to the Audit & Compliance Committee on key compliance topics, including sustainability-related matters when relevant.

WWT's sustainability program operates under the Office of the General Counsel. The General Counsel & EVP of Compliance sits on WWT's Executive Leadership Team and is responsible for approving the annual sustainability report and for ensuring sustainability priorities are integrated into corporate strategy.

The Vice President, Global Sustainability & EHS, is responsible for administering sustainability-related audits, compliance reporting, and emissions calculations, among other key initiatives.

In addition, WWT has established a Steering Committee with leadership representation from various departments that meet regularly to discuss and identify collaboration opportunities that advance our sustainability priorities.

Managing and reducing emissions

Understanding our responsibility to reduce emissions, WWT has set science-based targets, committing to net-zero greenhouse gas emissions across the value chain by 2050, along with the following near-term and long-term targets. The Science Based Targets initiative (SBTi) validated these targets in 2024.

• Near-term targets: Reduce absolute Scope 1 and 2 emissions by 42% by 2030 (from a 2022 baseline) and engage 68% of suppliers and customers by emissions — covering purchased goods/services and use of sold products — to set science-based targets by 2028.
• Long-term targets: Reduce absolute Scope 1 and 2 GHG emissions by 90% by 2050 and reduce absolute scope 3 GHG emissions by 90% within the same timeframe, both from a 2022 base year.

WWT's GHG inventory is prepared in accordance with the GHG Protocol, and our GHG emissions data is externally assured by a third party each year in accordance with recognized standards such as ISO 14064-1:2006. The Financial Control Approach is used to determine WWT's organizational boundary. Our 2025 GHG inventory incorporates emissions from Softchoice.

In addition to the information in this report, WWT also discloses climate-related data and details of its emissions management approach through CDP every year.

Scope 1 & 2 emissions

A decrease in Scope 1 (fuel use) and Scope 2 (purchased electricity) emissions is expected in 2025 (pending third-party limited assurance). This aligns with WWT's various initiatives to enhance energy efficiency and expand its use of renewable energy.

In 2025, WWT engaged a third-party advisor to assess decarbonization strategies and identify additional energy reduction initiatives. As a result, we have implemented several initiatives and are evaluating additional ones to reduce energy use.

In addition, we collaborated with a regional energy provider on an initiative that reduced electricity use during peak demand, resulting in cost savings and lower emissions.

Renewable energy at WWT

WWT has finalized agreements to source approximately 32% of renewable electricity for its U.S.-owned properties. This is supplied by new renewable generation facilities owned and operated by a regional energy provider. In 2025, WWT's renewable electricity use was 14% of our 2024 usage, contributing to a 21% reduction in our global market-based Scope 2 emissions. In 2026, we added another 18% of our 2025 usage.

We continue to evaluate options to increase our use of renewables, such as the generation of solar power within our own facilities and partnering with landlords in leased buildings, such as our New York office location, which achieved 100% renewable energy in 2025.

Scope 3 emissions

In 2025, we expect a reduction in Scope 3 emissions (pending third-party limited assurance), which account for more than 99% of our total emissions and include key categories of indirect emissions such as purchased goods and services and the use of sold products. We are evaluating additional initiatives to further reduce Scope 3 emissions while continuing to make meaningful progress in key enabling areas, such as supplier engagement and data quality.   

WWT's supplier engagement program reached nearly 88% of key suppliers by spend for Purchased Goods and Services in 2025. In addition, 78% of our suppliers by emissions for Purchased Goods and Services have committed to net-zero emissions, signaling growing climate maturity across our value chain. This progress supports WWT's near-term target to engage 68% of suppliers and customers by emissions to set science-based climate targets by 2028.  

This past year, we also enhanced our Scope 3 calculations to improve data accuracy and reduce reliance on estimates. This progress was driven by data system updates, improved supplier data, enhanced data collection processes, and internal capacity-building initiatives. For example, we updated our global employee commuting survey to better quantify emissions and held workshops to strengthen internal understanding of business travel emissions. We also engaged logistics partners representing 56% of total logistics emissions to obtain more accurate data and are exploring opportunities to improve data collection from leased facilities across our global locations. 

Collaboration with customers

WWT collaborates with our customers on sustainability initiatives that create shared value, including efforts to strengthen emissions management and support broader value chain decarbonization. One example of this collaboration is WWT's participation in customer-led supplier engagement programs focused on greenhouse gas (GHG) emissions. 

WWT participated in the second year of a Scope 3 Supplier Engagement Program (SEP) managed by an industry association that includes key WWT telecom customers. In 2025, the program introduced Recognition Badges to highlight suppliers' actions in managing GHG emissions, including a "Committed to Climate" badge for suppliers that significantly improved the GHG emissions-related attributes assessed. WWT was one of 27 suppliers, out of more than 700 companies assessed, to achieve this badge, reflecting a significant improvement in the maturity of its GHG emissions management compared with the prior year. 

Waste Management & Sustainable Products

WWT is committed to implementing waste reduction solutions and supporting the responsible management of product end-of-life, in line with regulatory requirements and in collaboration with our partners across the value chain.

Managing Operational Waste

We achieved our goal to divert 75% of solid waste from landfills ahead of schedule and are now targeting 90% diversion of solid waste by 2035 across all global facilities. Our progress is measured as the percentage of waste diverted from landfills out of total waste collected at our owned or leased facilities. In addition, WWT maintains a minimal amount of hazardous waste as part of its operations, 0.02 tons estimated in 2025, mainly from the use of supplies in facilities (e.g., paint, cleaning agents), which reduces our potential environmental impact.

Numerous initiatives contribute to WWT's waste management strategy, which represent scalable best practices that can be adapted across WWT locations based on local context and infrastructure.

WWT prioritizes the use of reusable packaging and, where possible, reuses or recycles packaging materials removed from our facilities. In addition, in 2025, we expanded recycling streams for plastic bottles in additional locations and launched monthly waste awareness campaigns to increase diversion rates. 

Partnerships with external organizations are also important for our waste diversion efforts. At our North American Integration Center (NAIC), specialized equipment compacts foam on-site, which is then repurposed by a third party into new products. We also partner with a certified e-waste recycler to responsibly process electronics, generating proceeds that are donated to charitable organizations. 

Singapore Office Move Recycling

As part of an office relocation, our Singapore team worked with a sustainable decommissioning firm to capture the value of used workplace furniture. 1.5 tons were recycled, and 5 tons were donated to schools and non-profit organizations. This contributed to diverting waste out of the landfill while generating positive local community impact, helping reduce disposal pressures in Singapore, where landfill capacity is limited.

Softchoice waste diversion initiative

Following detailed waste audits at its Toronto HQ, Softchoice identified key contamination trends and opportunities to improve diversion performance. In response, the company introduced redesigned, audit-informed waste signage to make sorting simpler and more transparent for employees. During Earth Month 2025, Softchoice further reinforced these behaviors through a company-wide Waste Literacy Event and employee toolkits covering recycling fundamentals, common waste myths, and guidance for hosting low-impact corporate events.

These integrated efforts contributed to a 4% increase in the Toronto office's waste diversion rate in 2025, demonstrating the impact of pairing data insights with employee engagement. 

Product Responsibility

WWT maintains a structured regulatory reporting process, with annual, biannual, quarterly, and monthly submissions to navigate varied product regulations across countries, regions, and product and material types, including electrical and electronic equipment, batteries, and packaging. In 2025, we completed close to 250 compliance submissions and audits and secured new regulatory registrations across multiple countries. 

To meet both current and emerging obligations, WWT proactively collaborates with our suppliers, who are the original equipment manufacturers (OEMs), to gather essential product and material data, including chemical disclosures and packaging information. We are also working with suppliers to explore sustainable product-related solutions, such as alternatives to plastic-based packaging.

For responsible management of product end-of-life, WWT collaborates with partners to comply with Extended Producer Responsibility (EPR) regulations, which require companies to finance the collection and recycling of packaged products, and we also support OEM take-back and trade-in programs.  

These actions go beyond compliance by helping WWT build greater visibility into the composition and sustainability attributes of products and materials. As regulations evolve, they contribute to improving our internal practices for traceability, due diligence, product lifecycle management, and circular design considerations across our value chain.

Sustainable procurement

WWT is working to integrate more sustainable considerations into procurement decisions, particularly in packaging and materials used in operations. This includes efforts to reduce reliance on virgin materials, increase recycled content and improve recyclability where practical. Recent initiatives have included transitioning packaging materials to recycled-content options, evaluating alternatives to conventional plastic-based materials, and trialing paper-based solutions to replace more waste-intensive, chemical-dependent packaging. 

WWT is also exploring more circular approaches to procurement and logistics. This includes the use of recycled pallets in key facilities and collaboration with customers and internal teams on return-and-reuse models for shipping crates, so materials can remain in use longer rather than being discarded after a single use.

Water & Biodiversity

Water

While our direct water use is limited to employee consumption and landscaping, we recognize the growing importance of water management. This commitment is reflected in our 'B' score for Water Security from CDP.

In 2025, we expect to maintain our water neutrality (pending third-party verification) by restoring more water than our operations consume through pond restoration projects in India. These projects support groundwater recharge and improve water resources for local communities. 

Biodiversity

WWT recognizes the importance of biodiversity for healthy ecosystems and resilient communities. 

Our pond restoration projects in India considered local biodiversity aspects by introducing native aquatic plant species and bird nesting islands, and ongoing pond maintenance also supported the ecological health and biodiversity of restored sites. We have also supported tree-planting initiatives, with more than 7500 trees planted across projects in India in 2025, including community tree-planting linked to pond inaugurations and sustainable hamlet projects, as well as a Miyawaki afforestation project in Ulhas Nagar that planted five thousand native saplings. WWT also supported a mangrove clean-up initiative in Navi Mumbai, India. 

Additionally, WWT's Global Green Teams engage in nature-based initiatives, such as tree planting with locally appropriate species, while also promoting biodiversity awareness among employees.

Global Green Teams

Across many WWT locations, the Global Green Teams brought together employees and community partners to deliver sustainability benefits while also strengthening our culture and connecting to the communities we depend on. These projects show how small, focused actions can add up.

United States

In St. Louis, where many of our operational sites are based, colleagues at our integration centers hosted e-waste drives, collecting over 7,000 pounds of electronics for proper recycling through our partner Adonis rather than sending them to a landfill. Employees also joined "Adopt a Highway" cleanup and trail restoration days, where they removed invasive plants and trash from local routes and greenways. To round out these efforts, volunteers planted 60 trees and participated in gardening events to connect with community spaces.

Singapore, China, Hong-Kong

Employees participated in a tree-planting initiative in collaboration with NParks in Singapore and joined a trash-picking outing around a lake in Chengdu City, with some of them bringing their children along, turning the day into an informal sustainability lesson for the next generation. WWT colleagues also participated in a soap recycling initiative with an NGO that collects lightly used hotel soap, recycles it and distributes it to families in need, including in Hong Kong and other countries.

Costa Rica

In Costa Rica, the Green Team aligned its efforts with the local Day of Caring, hosting a tree-planting event in collaboration with local institutional partners. Nearly two hundred trees were planted, supporting local ecosystems and reinforcing a culture of environmental stewardship.

Netherlands and United Kingdom

In the Netherlands, colleagues joined a "Big Day of Caring" in the "Onze Straat" neighborhoods, removing concrete and increasing vegetation in the city. Another group collaborated with the organization Plastic Whale to "fish" for plastic and other debris, including PET bottles, cans, mixed plastics, and glass, helping tackle waste in canals and waterways. In London, volunteers weeded and cleaned up shared areas at the Brandon Centre, a mental health charity supporting young people under 25, refreshing the peaceful garden atmosphere that serves as a space for counseling and reflection.

People

Workforce well-being

At WWT, we strive to provide the next generation of cutting-edge technologies, and we credit our success to the dedication of our more than 14,000 employees. 

Our employees are our greatest asset. By focusing on the company's core values, employee empowerment and innovative work-life balance programs, we provide our employees with resources that facilitate success and strive to maintain a great place to work for all

WWT is proud to have been recognized by Great Place to Work® and Fortune ® over the years across multiple categories and countries including the US, the UK, China, Canada, Costa Rica and India. These achievements reflect our ongoing commitment to a strong company culture and employee experience.

Working conditions

WWT's policy is to protect and enhance the human dignity of every person who works for our company. Our employees and non-employee workers around the world are treated with dignity and fairness. 

WWT is also committed to adhering to all labor standards, including, without limitation, nondiscrimination in hiring and the workplace; voluntary labor; no child labor; compliance with fair working hours and applicable wage laws; and upholding the standards of safe and healthy workplaces.

Employee communication

All employees are invited to join CEO Jim Kavanaugh and the executive team for a semi-annual interactive corporate update meeting, held in person and via teleconference. These sessions provide employees with information about the company's financial position, major accomplishments and short- and long-term organizational goals. 

Employees are also encouraged to attend listening sessions. These sessions are opportunities for small groups of employees to connect and share their perspectives with executive leadership. The topics are based on employee feedback and include important aspects of WWT's culture and employee experience.

Compensation and benefits

To ensure fair compensation across the entire organization, WWT monitors compensation as a standard business practice through dedicated business units and functions. Employees have access to online dashboards and documents that allow them to see their full compensation. 

The well-being of WWT employees is also essential, so when it comes to our benefits package, WWT has one of the best.

Employee wellness

WWT continues to go above and beyond to recognize its employees' health and wellness. Employees have access to healthcare and health management programs to improve personal health and wellness. 

WWT provides two on-site Family Health Centers, one located in St. Louis and one in Edwardsville, IL, which offer primary care, urgent care, mental health counseling and disease management consulting at no cost to employees or their families.

The company also offers a free, confidential Employee Assistance Program that enables employees to work with trained counselors who can provide personalized support for emotional, family, financial, and legal issues. A mobile app that integrates with the Employee Assistance Program is also available to employees and family members. This app offers evidence-based learning and skill-building programs focused on mental health and wellness.   

Flexible and remote working

When employees have a voice and are heard on how, where and when they work, engagement, productivity and innovation thrive. We strive to give our employees that choice and flexibility, depending on their job function and management approval.

Our employees can choose from many workspaces, including private workstations, open collaboration areas, coffee nooks and standing desks. In addition, we have technology that enables flexible working, including high-speed wireless access, a wide variety of video devices, and social software platforms that promote community connections and collaboration.

WWT supports remote working environments and aims to give our employees the best possible experience. Remote employees and teams are given the tools they need to collaborate and innovate as high-performing teams.  

Employee development

At WWT, we're committed to supporting employee growth through accessible, purpose-driven development opportunities. From onboarding to leadership, our programs — like the Pathway Experience, Next Generation Leadership Program, and our yearly Integrated Management and Leadership (IML) reinforcement series — help employees build skills, connect across the business, network and grow their careers. With tools like the Career Compass, we empower every team member to navigate their journey and contribute to making WWT a great place to work for all.

Connection Through Storytelling

At WWT, building a strong workforce culture includes creating meaningful ways for employees to connect. Through WWT Storytellers, employees are invited to share personal stories of challenge, growth, inspiration, and resilience across written and multimedia formats. By making space for these stories, employees better understand the perspectives and experiences of their colleagues, strengthening connections across teams and geographies. 

Years after WWT Storytellers launched, our teams began sharing something equally remarkable. From intricate pencil sketches and vibrant paintings to stunning photography and creative crafts, a wealth of creativity quietly flourished behind the scenes. Creative Corners launched in 2025, originated by our WWT For All India team. Like WWT Storytellers, employees are encouraged to share passions and connect through self-expression, reminding ourselves that creativity has a place in every part of life, even at work. 

These programs have become two key ways that WWT translates its culture into practice, fosters a high-performing workforce, and creates shared value that helps make WWT a great place to work for all.

Employee safety

We maintain a comprehensive, corporate-wide occupational health and safety compliance assurance program based on global regulatory requirements, industry standards and best practices. For example, we received SafeContractor® accreditation in the UK, which ensures an organization meets high standards of health & safety practices. 

Health and safety training helps employees understand their safety responsibilities and covers information needed for specific jobs across our global distribution centers and offices to provide a safe and injury-free workplace for our employees. Additionally, we continually work to build a Safety Always Culture by analyzing incident history, workplace safety inspection results and employee engagement to determine the actions necessary to improve performance. This information is reviewed, and actions are determined during regularly scheduled safety steering committee meetings that include representation from executive management and all affected areas of the company.

Our Occupational Health and Safety Program includes:

• Proactive identification and mitigation of workplace health and safety risks
• Comprehensive training and awareness to embed safe behaviors
• Transparent incident reporting and root cause–driven investigations
• Rapid implementation of preventive and corrective actions
• Regular inspections and audits to ensure compliance and continuous improvement
• Strong leadership accountability and employee engagement to reinforce a culture of safety
• Ongoing monitoring of safety performance through defined metrics and KPIs

Early Symptom Intervention

WWT's safety team expanded its proactive ergonomics approach through an early-symptom intervention program to address soreness, aches and discomfort before they become more serious issues. The program provides employees with timely access to practical support and early evaluation for both work- and non-work-related concerns, helping them receive guidance, first-aid-level care and next-step recommendations when needed. By focusing on early action, the initiative supports a safer, more responsive workplace and reinforces the importance of prevention in day-to-day operations. 

In the past year, the program saw strong employee engagement and helped address cases at an early stage, reducing the likelihood that issues would escalate into more serious incidents or extended time away from work. More broadly, the initiative reflects WWT's approach to health and safety: pairing ergonomic support with practical resources that help employees stay healthy, supported and able to perform at their best.

Communities

CSR India

As part of our Corporate Social Responsibility (CSR) initiatives in India, WWT continues to support projects that benefit local communities.

Many of our initiatives focused on strengthening education opportunities. We extended multi-year support to the Auro Mira Vidya Mandir school, including educational and hostel support for 200 tribal children, sponsoring a safe and nurturing place for students from underserved backgrounds to live and learn in Kechla, Odisha, a remote region of India. 

In addition, the Career Readiness Day program in the state of Maharashtra was designed to support more than 400 pre-final and final-year women students from under-resourced communities through training in résumé writing, communication, mock interviews, workplace etiquette, and career planning. WWT also supported career discovery workshops, STEM exhibitions and school-based lab and digital learning improvements in other locations to help expand access to career guidance and hands-on learning opportunities.

Our projects also supported children and young people with disabilities. Partnerships with Silver Lining, Anjali Morris and Laughing Home for the Disabled provided specialized and life-skills training, transportation, assistive tools, and teacher support for students with visual impairments and with physical and learning disabilities. Additional projects supported children with specific learning disabilities and provided educational and nutritional support for disabled children. WWT also supported women in Uttarakhand through skills training in knitting and mushroom cultivation to help strengthen livelihood opportunities.

Global Community Impact

World Wide Technology's commitment to giving back to the communities we serve is critical to empowering our people, who in turn empower our business. The mission of our Global Community Impact (GCI) program is to strengthen the community by supporting organizations that provide education and career preparation, promote physical and mental health and wellness, and provide human services to address society's greatest needs through empowering employee volunteerism and financial and in-kind support.

In 2025, WWT brought this mission to life through a 24 percent volunteer participation rate — double the industry benchmark, with programs that expanded access to STEM learning, charitable donation for disaster response and more. See WWT's Global Community Impact 2025 Annual Review for additional information.

Healthcare impact

In addition to our direct community programs, some of the work we do with customers can contribute to positive outcomes for communities. For example, WWT's technology services support advanced diagnostics, personalized treatment plans, streamlined workflows and real-time data access, reducing the cost of care and improving experiences across the healthcare journey. Case studies of this work include our support for a leading cancer center to reimagine patient care in preparation for a major hospital expansion and our partnership with a hospital to enhance the dementia care experience for patients, caregivers and families. Learn more on our website.

Responsible business

Ethics and compliance

Honesty and integrity are key elements of WWT's core values. These values are reflected in our Code of Conduct, which covers a wide range of topics, including but not limited to anti-corruption, anti-bribery, conflicts of interest and trade compliance. The Code applies to all directors, officers and employees of WWT and its subsidiaries, as well as anyone authorized to act on behalf of WWT.

WWT employees receive training and reaffirm their individual accountability for upholding our Code of Conduct and complying with all applicable laws, regulations and company policies each year. In addition, WWT employees participate in group leadership meetings that foster dialogue and activities focused on our core values, corporate vision and mission.

WWT has also established an Ethics and Compliance Program, with the Board of Directors providing ethical leadership and general oversight of the program's implementation and effectiveness. The Chief Compliance Officer, who chairs the Ethics and Compliance Council, is responsible for overall executive management of the program and its implementation. The Chief Compliance Officer also provides the Board and senior management with timely, accurate information to support informed decisions on the program and WWT's compliance with the law.

Compliance concern reporting

Employees are encouraged to first raise issues with their direct line manager or to use the Ethics & Compliance Helpline to report any concerns or grievances. This reporting tool is available to all employees in all countries where WWT operates 24 hours a day, seven days a week. The Helpline also provides multilingual reporting options in 15 languages.

Reports can be made anonymously and are kept confidential as permitted by law. Our non-retaliation policy specifically prohibits adverse action against employees who report suspected violations of law or company policy.

Helpline reports are initially reviewed to determine the authority or team best suited to investigate (e.g., Legal Counsel, Human Resources, etc.). All reports are then routed to this team and to the General Counsel. The team follows an established process for resolving compliance concerns that require corrective actions, such as disciplinary action, training, and/or internal control improvements. This process supports the timely identification, management and resolution of concerns, helping prevent incidents where possible and reducing the likelihood of incidents recurring. All reported incidents are documented and tracked in a secure, limited-access central database compliant with local laws.

Responsible AI

As AI continues to be an important part of WWT's business and technology solutions, we support its responsible use through internal governance and usage standards, with an emphasis on security, privacy and ethical compliance. WWT also advances responsible application of AI through secure-by-design practices and safeguards for approved AI tools. These efforts help shape an approach to AI that is strategic and aligned with our values.

Risk & resilience management

WWT's Enterprise Risk Management (ERM) program is a key process within the company's corporate governance structure. It is designed to identify and manage risks across the organization. Based on ISO 31000 principles, the ERM program provides a structured approach to anticipating, assessing, prioritizing, and mitigating risks that could have a material impact on WWT's ability to achieve its strategic objectives. The program considers internal and external risks across compliance, reporting, operations and strategic goals.

Business continuity and Operational resilience

WWT is committed to maintaining resilient operations in the face of unpredictable events—from severe weather and natural disasters to power outages and intentional disruptions. Our Business Continuity Program is designed to reduce exposure to foreseeable risks, protect critical assets and ensure the rapid restoration of business functions when interruptions occur.

We take an "All Hazards" approach rooted in industry best practices, focusing on the potential impacts to our facilities, workforce, supply chain, and technology. Business Continuity, Crisis Management, and IT Disaster Recovery plans are reviewed and tested annually to validate readiness and strengthen response capabilities across the organization.

Our ability to recover quickly is supported by a mirrored backup site that enables critical departments to resume operations within hours of a disruption. Redundant infrastructure—including an Active-Active environment for cloud applications and diverse internet configurations at key locations—further enhances system availability and stability. Combined with WWT's global footprint, these measures help ensure operational continuity even when localized or regional events occur.

As regulatory expectations continue to evolve, WWT advanced its operational resilience governance this year by publishing an assessment aligned to the EU's Digital Operational Resilience Act (DORA). This effort reflects our ongoing commitment to strong oversight, continuous improvement and resilient operations that support customers around the world.

Climate risks

WWT identifies and manages climate-related risks through a combination of existing risk management and operational processes. WWT is strengthening its evaluation of physical and transition risks across global locations, with input from representatives across business areas on climate-related exposures relevant to their functions. We are also increasing internal capabilities through employee training and implementation of resilience best practices to help mitigate operational disruptions. This ongoing effort ensures our risk management practices remain adaptive and support long-term resilience. 

Data protection

WWT is committed to protecting data across its operations through a multi-layered, risk-based security strategy that maintains the fundamental principles of confidentiality, integrity and availability. Our policies and approach integrate industry best practices, regulatory requirements, and continuous monitoring to safeguard company, employee and customer information. WWT also reviews and updates its policies and standards at least annually to help maintain alignment with evolving legal requirements, industry best practices and organizational objectives.

WWT has developed and implemented a robust User Awareness and Training program that educates users about the importance of information security and safeguards against data loss, misuse or breaches through physical, logical and social engineering mechanisms. This includes mandatory training for new hires, annual refreshers for personnel with system access, and ongoing awareness-building through monthly phishing simulations and security communications.  

WWT protects against threats, intentional and unintentional, and constantly adapts to evolving security risks to ensure that data protection measures remain resilient and responsive to emerging threats. To support this, WWT aligns its information security program with key industry standards, including the principles of the ISO 27000 series and relevant NIST frameworks. WWT also obtains annual SOC 1 and SOC 2 (Type 2) audits and has completed third-party pre-assessments for ISO 28000 and ISO 20243 with full adherence. In addition, WWT conducts annual testing of its incident response plan, including tabletop exercises and technical simulations, to support ongoing preparedness and continuous improvement.

Supply chain risk management (SCRM)

The mission of the WWT SCRM Program is to cultivate a world-class supply chain risk management program by identifying, assessing, mitigating, communicating and monitoring supply chain risks and integrating them into WWT's business operations to protect our clients, suppliers, employees and shareholders. 

WWT's SCRM governance committee is responsible for leading and coordinating activities to provide supply chain resilience. The committee encompasses a coordinated set of enterprise-wide organizational teams that assess and monitor activities, policies, procedures and responsibilities, to ensure SCRM controls are effectively embedded into applicable business operations.

WWT's SCRM framework starts with customer needs, regulations, and industry standards and is tailored to guarantee flexibility as those needs evolve. As supply chain due diligence expectations continue to evolve across jurisdictions, WWT continues to assess and strengthen its approach to related requirements, including those connected to environmental factors and labor and human rights considerations across the value chain. Regular reviews and assurance activities promote cross-business learning and continuous improvement.

Driving Impact Forward

As I look at where WWT is headed, I see sustainability becoming even more connected to how we operate, innovate, and create long-term value for our business and the industries we support. This report reflects the progress we are making across environmental priorities such as reducing emissions and waste, maintaining water neutrality, as well as the steps we are taking to strengthen product responsibility, workforce well-being, and ethical conduct across our value chain. This progress is also reflected in external recognition, including WWT's EcoVadis Silver Medal, which places us among the top 15% of companies assessed by EcoVadis over the past 12 months.  

Looking ahead, I expect the issues shaping this work to become more complex and more important to our business. Customer expectations, regulatory requirements, and market conditions will continue to evolve, particularly in areas such as environmental performance, product compliance, and value chain transparency. At the same time, technologies such as AI are rapidly reshaping how businesses operate, creating new opportunities to deliver greater value to customers and enable more sustainable outcomes if used responsibly. That also makes it essential that we continue to strengthen our governance and build the internal capabilities needed to respond with agility and accountability. 

I also believe that collaboration across our global operations and the contributions of many functions across the company will continue to be essential for long-term progress. Sustainability is an ongoing process of learning and adapting over time, and as our program continues to mature, I am confident that WWT is building a stronger foundation to create lasting value for our business, our people, our customers, our partners, and the communities where we operate.