Highlights from WWT's Healthcare Innovation event: Embracing AI to transform healthcare

At a recent WWT Healthcare Innovation event, industry experts from healthcare systems and leading healthcare technology organizations  gathered to discuss the future of healthcare and how technology — particularly artificial intelligence (AI) — is poised to revolutionize the field. The central theme of the event was clear: while healthcare has historically lagged behind other industries in adopting advanced technologies, the next decade promises a wave of innovation driven by automation and generative AI.

Key takeaways

1. The promise of generative AI

Speakers emphasized generative AI as a transformative force in healthcare. Health system executives emphasized that by streamlining workflows and reducing administrative burdens, AI has the potential to give clinicians more time to focus on patient care. The technology is seen as a powerful tool to enhance efficiency, improve decision-making, and ultimately deliver better health outcomes.

2. Cautious optimism

Despite the excitement, there was a shared understanding that the implementation of AI must be approached with caution. The healthcare industry must ensure that AI tools are safe, ethical, and effective before widespread adoption. Once validated, these tools can be embraced fully to unlock their full potential.

3. Information overload

A major challenge highlighted was the overwhelming volume of data in healthcare. Critical information often gets lost in the noise, leading to inefficiencies and missed opportunities. Speakers stressed the need for better data filtering and dissemination methods to ensure that vital insights reach the right people at the right time.

4. The need for technological overhaul

The event underscored the urgent need for healthcare to modernize its technology infrastructure. From staff management to patient engagement tools to the infrastructure stacks that support the enterprise, the sector requires a comprehensive overhaul to keep pace with other industries and meet the growing demands of modern healthcare delivery.

5. Adapting to new care model

As the unprecedented labor challenges resulting from the pandemic are showing no signs of improving, the industry must reimagine the business of healthcare. The lack of physicians and nurses poses a threat to us as a society with a rapidly increasing aging population population with more chronic diseases than previous generations. Intentional implementation of safe, effective, and scalable automated intelligence is crucial to the survival of healthcare in the U.S.

6. AI at the point of care

As one panelist noted: "Go after it with all of your heart, and support it because it's going to change everything."

Healthcare in the United States is at a crossroads in a longer trajectory of transition.  The largest generation in US history are seniors just as healthcare is recovering from a global pandemic, and with future funding uncertainty from citizen funded programs (Medicare, Medicaid, & Social Security) the balance of quality demand with cost pressures could not be more precarious.  The demand for high quality healthcare remains the north star for each and every loved one.  The Seattle Healthcare community is focused on how to deliver the best health outcomes for our neighbors and with a huge opportunity in front of us to leverage AI & data to drive these outcomes.

Looking ahead

According to a senior leader at a global technology company serving thousands of health systems across the U.S., healthcare could undergo a complete transformation within the next 5 to 10 years. With the right investments and a thoughtful approach to AI integration, the industry is on the brink of a major shift that is already redefining care delivery.

Action items

  • Leverage intelligent AI to reduce clinician workloads, increase care quality, and improve the patient and clinician experience.
  • Support AI adoption with careful planning and robust oversight to ensure safe and effective use.
  • Adopt a Center of Excellence approach to create a repeatable framework to evaluate, implement, and deploy AI across the organization.

Risks to address

  • Loss of critical insights due to data overload.
  • Sub-optimal data access and quality to drive effective AI
  • Continued under-investment in healthcare technology.
  • Potential missteps in AI implementation without proper safeguards.

In conclusion, the WWT Healthcare Innovation event painted a hopeful picture of the future — one where AI and automation are not just buzzwords, but essential tools in delivering smarter, more compassionate healthcare.

Technologies