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Command Center

Expert support in real time

Our Command Center is a virtual platform featuring on-call engineers, labs, testing environments, technology partners and automations. 

Our wide range of network and data center modernization services includes inventory assessments, network infrastructure assessments, alternative architecture evaluations, plus planning and modeling engagements for complex environment transformations.

Rely on WWT's Command Center for your next deployment project or program — whether firm fixed, T&E or SKU based.
 

Comprehensive coverage

Live support from Command Center architects and consultants streamlines installations, reduces risk and improves outcomes. Our customers benefit from a number of key differentiators.

 

 

15-minute SLA

On-call engineering resources are available for consultation by phone within 15 minutes, providing real-time delivery support with a personal touch.

 

99% Cutover Success Rate

Our 99% cutover success rate, rooted in decades of service projects and programs, means customers avoid the risk of brand damage from missed sites.

 

Industry-leading Architects

Customers get certified architects skilled in their solution, familiar with their deployment needs. From design through deployment and remediation, WWT can own 100% of the journey.

 

Global Systems Integration

As a leading partner with the top OEMs, our expertise spans all major technology areas. Our goal is the right solution for each customer, regardless of brand name.

 

True Integration Insurance

We insure all of our cuts, from edge to architecture. If we miss, you don't pay. Experience true peace of mind with integration insurance from WWT.

What to expect


Collaboration: Our experts work closely with customer teams to define and meet business objectives and desired outcomes.

Experience: Our architects and consultants support broad engagements, beginning with discovery and assessments then moving through full modernization efforts.

Proven methodology: Each engagement is thoroughly vetted by tiers of architectural experts for quality assurance using leading governance methods, including ITILv4 and ISM 2000.

Best practices: We've established best practices for OEM bug tracking and notification, administrative management, implementation and cutover, global deployment creation and management, standardized deployment documents, go/no-go calls for reviewing all configurations before deployment, automated incident alerts and more.

Live support: Our delivery teams are backed by on-call engineering support 24x7x365, available within a 15-minute SLA.

Advice: As part of our holistic process, we identify all infrastructure assets and weaknesses and provide expert recommendations for improvement.

Reporting: Customers get detailed reports that summarize all engagement activities, schedules and runbooks until completion of network transformation or data center migration.

Quality: WWT does all of this while maintaining the highest levels of service quality.
 

Our goal is to execute projects perfectly the first time — saving customers time, money and helping them realize business outcomes as quickly as possible.