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NEW! July 30, 2025 - 2 p.m. EST: WWT Training Webinar - Cisco License Central (CLC). The My Cisco Entitlements (MCE) asset database is being superseded by CLC. Please join this webinar to learn about the new features and capabilities of Cisco License Central.
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NEW! Want to learn more about Cisco License Central before our July 30, 2025 webinar? See our latest blog on Cisco License Central.
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What is GEMSS?
Global Enterprise Modernization Software and Services Enterprise Agreement (GEMSS EA) is a one-stop acquisition and support solution for Army IT network modernization. With GEMSS, you can be assured your network is secure and mission-ready. Whether you need integrated support services to help you modernize your network; extended software support to keep legacy technology running; or technical training and support to keep your team modern, agile and secure, GEMSS is the Army-wide answer for network infrastructure and for helping you transition to a modern, software-defined network architecture.
With GEMSS, we've got you covered:
- Networking
- Collaboration
- Security
- Training and Support
- Advanced Services
Your WWT GEMSS Experts
Army GEMSS Pillar #1 - Modern Software
Real time access to software innovation through Cisco enterprise agreements. Allows the Army to disaggregate software from the hardware and enable a highly agile, secure and intent based network. This digitally-enabled capability advances the Army from a slow "hardware" refresh culture to a rapid the driving force to innovation.
- Digital Network Architecture (DNA) Advantage for Routing
- Segment the Army network for security, compliance and complex processes, while deploying software defined centralized policy management.
- Digital Network Architecture (DNA) Advantage for Switching
- Simplify Army SD-WAN and routing architecture. Leverage software defined networking to make it easier to deploy, manage, and operate.
- Digital Network Architecture (DNA) Advantage for Wireless
- Deliver exceptional wireless performance for high-density environments. Through software defined networking leverage end-to-end visibility and remediation guidance.
- Cisco Security Software
- Identity driven, location independent access Identity Services Engine (ISE), Umbrella, and Any Connect licenses.
- Cisco Voice and Video Software
- Enterprise voice and Video command and control modernization.
Army GEMSS Pillar #2 - Support and Training
Investment protection support paring hardware and software maintenance together to provide project-based benefits and reduce costs. Along with all inclusive digital learning subscriptions give the Army a full year of Cisco's complete portfolio of online product, technology, and certification training. (Learn more about Education under GEMSS, here.)
- Hardware Technical Support (SNTC)
- Unlimited 24/7/365 Smart Net Total Care (SNTC) support for all Department of Army-owned Cisco-branded hardware and software. 4-hour replacement for up to a 10% of the Army's installed base list for equipment available within a 4-hour delivery radius of a Cisco Depot.
- Software Support (SWSS)
- Unlimited 24/7/365 Software Support Services (SWSS) for all SWSS-eligible and entitled Cisco application software.
- Prolonged Security Support
- Prolonged cyber vulnerability remediation for Cisco Catalyst switches in the C3750X, C3560C, C3560CG, C3560X, C3850-24P, C3850-24T, C3850-48F, C3850-48P, C3850-48T, and C3850-48U family switches for the life of the contract.
- Cisco Education
- Cisco training and development with access to a variety of education programs such as Cisco U. Annual Subscriptions, Cisco Networking Academy, and continuing education available at Cisco LIVE conferences.
- WWT Customer Success Resources
- Technical enablement delivered by a team of WWT's Cisco experts - customer success executives, activation specialists, and service delivery managers to optimize solutions and accelerate time to value.
Army GEMSS Pillar #3 - Advanced Services
Cisco Advanced Services delivered by cleared Cisco operations managers and network engineers. Enable the Army with mission critical skill sets fostering digital innovation to deliver technology solutions that solve the Army's biggest challenges.
- High Touch Technical Support (HTTS)
- Personalized high-touch technical support and liaison/coordination with other Cisco technical teams. Expedited routing and call-handling from 8 am to 8 pm Eastern Time with after-hours on-call support for P1 and P2 issues. Capability to transmit and receive classified information via SIPR and VOSIP.
- High Touch Operations Management (HTOM)
- Cisco single point of contact for all support assistance, prioritization and management within this contract.
- Networking Consulting Engineer (NCE)
- Dedicated Cisco resources to support design, implementation, delivery and management of the Cisco environment.
- Cisco Talos Incident Retainer
- A full suite of proactive and emergency services to help ARCYBER prepare, respond and recover from a breach.
- Cisco Triage / Surge Support
- Army procured Cisco Advanced Services (20 weeks) to provide US Army users with consulting services subject to the approval of Army OCIO, NETCOM and ARCYBER.
- Army Asset Management
- Cisco Systems resources to track, maintain, and document Cisco Systems hardware and software owned by the US Army under the GEMSS program. Includes 4-hour repair / replacement support at selected Army locations subject to Cisco approval.
Summary of Coverage
- 100% Cisco SmartNet Total Care all valid Cisco Hardware
- 100% Cisco Software Support Services (SWSS)
- Cisco High Touch Operations Management (HTOM)
- Cisco High Touch Technical Services (HTTS)
- Cisco Hardware and Software Asset Management
- Cisco Extended Security Support to the following Product families:
- C3750X
- C3560C
- C3560CG
- C3560X
- C3850-24P
- C3850-24T
- C3850-48F
- C3850-48P
- C3850-48T
- C3850-48U
- Cisco Onsite Network Consulting Engineers
- Cisco U. Annual Subscription
- Cisco Network Academy Online Access
- Cisco Live Training Access
- Cisco Customer Experience Enablement
- Cisco Enterprise Catalyst Advantage
- Cisco Enterprise Voice and Video Software
- Cisco Enterprise Identity Services Engine Software
- Cisco Enterprise Umbrella Roaming Software
- Cisco Enterprise Secure Connect Software
Army OCIO Cisco Software Enterprise Agreements
The Army GEMSS Digital Networking Architecture (DNA) Enterprise Agreement (EA) covers CONUS and OCONUS commands with the following exceptions:
- Army Intelligence & Security Command (INSCOM) and subordinates
- Army Medical Commands (MEDCOM) and Hospitals
- U.S. Army Special Operations Command (USASOC) equipment fielded by Special Operations Command (SOCOM)
- Army Central Command Forward (ARCENT FWD)
The Army GEMSS Voice and Video Enterprise Agreement (EA) covers CONUS and OCONUS commands with the following exceptions:
- EUCOM*
- Army Intelligence & Security Command (INSCOM) and subordinates
- Army Medical Commands (MEDCOM) and Hospitals
- U.S. Army Special Operations Command (USASOC) equipment fielded by Special Operations Command (SOCOM)
- Army Reserve Command (USARC)
- National Guard Bureau (NGB)
- Army Central Command Forward (ARCENT FWD)
*NETCOM TAC-E Voice and Video EA supports EUCOM V&V requirements.
The Army GEMSS Security Enterprise Agreement (EA) covers CONUS and OCONUS commands with the following exceptions:
- Army Intelligence & Security Command (INSCOM) and subordinates
- Army Medical Commands (MEDCOM) and Hospitals
- U.S. Army Special Operations Command (USASOC) equipment fielded by Special Operations Command (SOCOM)
- Army Reserve Command (USARC)
- Army Central Command Forward (ARCENT FWD)
Army Modernization with GEMSS
Introducing Cisco License Central for GEMMS
In today's fast-paced digital world, managing software licenses efficiently is crucial for organizations to ensure compliance and optimize their IT investments. Cisco License Central (CLC) is a new platform designed to streamline the licensing experience for GEMSS accounts, replacing the older My Cisco Entitlements (MCE) system.
Understanding Cisco ISE 3.x and the Benefits of Migrating from ISE 2.x to 3.x
Cisco Identity Services Engine (ISE) 3.x represents a significant upgrade over its predecessor, Cisco ISE 2.x, offering a host of new features, improved performance and enhanced security capabilities. This blog post delves into the key features of Cisco ISE 3.x and highlights the benefits of migrating from earlier versions, providing a thorough understanding of why this upgrade is essential for modern network environments.
Army GEMSS-hosted Cisco Identity Services Engine – Security Seminars
World Wide Technology (WWT) through the Army Global Enterprise Modernization Software and Services (GEMSS) program, regularly offers the Army 1-Day security seminar events to learn more about Cisco Identity Services Engine (ISE). These comprehensive seminars are delivered by our technology-specific Subject Matter Experts and will include interactive workshops, training, and lab demos for both ISE 101 (morning session) and ISE 102 (afternoon session). Attendees gain valuable insights into new technologies, best practices, and how to effectively integrate ISE into their current environments. In addition, continental breakfast and lunch is provided to all in-person attendees during the day long seminar.
Technology Spotlight: Cisco Identity Services Engine (ISE) Version 3.3
Cisco Identity Services Engine (ISE) empowers organizations to strengthen and simplify network security. Upgrading to ISE 3.3 Premier unlocks advanced capabilities beyond Essentials, enhancing your network's value, optimizing operations and providing robust protection against emerging security threats.
Army GEMSS feature: Smart Net Total Care 4-Hour Replacement Program
Cisco Systems' Smart Net Total Care 4-hour Replacement Program provides Cisco services and support to minimize downtime due to hardware failure. The program is subject to Army geographic locations based on proximity to Cisco Systems fulfillment depots globally.
IT Network Modernization: Army GEMSS with Rachel Gore
Army Global Enterprise Modernization Software and Services (GEMSS) is an enterprise-level software and support services contract designed to support the U.S. Army's digital transformation.
Army GEMSS Virtual Assistant Launch
World Wide Technology (WWT) introduces Atom Ai, an AI virtual assistant, for the Army Global Enterprise Modernization Software and Services (GEMSS) program. Coming soon to the WWT's Army GEMSS Digital Modernization Community Page, Atom Ai provides 24/7 instant, accurate responses to queries, streamlining support and enhancing user experience. Join the pilot to help shape the future of Army digital support.
World Wide Technology and Army GEMSS at Cisco Live 2024
World Wide Technology, Army GEMSS at Cisco Live 2024