CGI

In today's hyper-connected, always-on digital economy, businesses can no longer afford for their Network Operations Center (NOC) to be a passive, reactive function. What was once considered a cost center can now become a strategic enabler — one that drives uptime, customer and associate satisfaction, and competitive agility. NOC modernization isn't just a technical upgrade; it's a business imperative.

World Wide Technology is a proud sponsor of EEI 2025. Join us for our featured session, "The Orca AI Journey with Southern California Edison," in The Hub on Wednesday, June 4. In this insightful presentation, Carlos Carazo, Utilities Field CTO at World Wide Technology, and John Janney, Managing Director of Digital Grid Services at Southern California Edison (SCE), will discuss how SCE is transforming network operations with AI-driven solutions designed to enhance efficiency and scalability.

The State of Network Operations Today In today's rapidly evolving IT landscape, the demands placed on network operations have never been higher. Enterprises are racing toward digital transformation, embracing cloud-native architectures, and supporting hybrid workforces that stretch beyond traditional perimeters. Unfortunately, legacy Network Operations Centers (NOCs) were never built to handle this level of complexity, and it's starting to show.

What Does a Modern NOC Look Like? As digital transformation accelerates, the traditional Network Operations Center (NOC) is being pushed beyond its limits. Static dashboards, reactive monitoring, and fragmented tools are no longer enough. Enterprises now require a dynamic, intelligent and scalable operations framework—one that can keep pace with the cloud-first, always-on world. Welcome to the Next-Generation NOC—a strategic evolution in network operations designed to deliver agility, visibility, and resilience across complex hybrid environments.