How to Keep Customers Happy with AI for CX | WWT Experts

Event Overview

Data-driven organizations create more strategic, purposeful customer experiences that lead to higher customer engagement, increased loyalty and increased revenue. AI is a key component for gathering and analyzing data in real-time to make smart decisions quickly. However, many leaders struggle with unlocking the value of data and bringing AI into the mix. It shouldn't be this difficult. We know leaders want to become more data driven. And AI can act as a key accelerant. Join WWT Managing Director of AI and Machine Learning Tim Brooks as he answers that question plus discusses specific ways AI is being used to get the job done. Tim also outlines practical steps organizations can take now to become a company built around data as they shift toward making more data-informed decisions.

Featured Speaker

Tim Brooks

World Wide Technology

Managing Director

AI, Machine Learning, and Advanced Analytics solutions strategist. Leads business development for WWT's Business and Analytics Advisors practice, a consulting team that creates strategic business value for WWT customers via advanced data analytics, Machine Learning, data governance capabilities, and enterprise architecture solutions.

Goals and Objectives

Understand how AI can be integrated into your organization to amplify your data-driven decision making and identify examples of how AI can positively affect the customer experience.

Who should attend?

Customer experience leaders; CMOs, Chief Experience Officers, VPs of Customer Service; AI engineers and enthusiasts.