Collaboration System Release 11.5 Administration Lab

12 Launches
Solution Overview

Cisco Unified Communications software provides the foundation components of all Cisco voice, video and omnichannel systems. The Collaboration System Release 11.5 software is a feature-rich platform providing the base for all other systems, such as contact center and telepresence systems. This is the system that many customers already have or are upgrading from older versions. Learn the basic concepts of the system and configure a working system in this 4-hour hands-on lab exercise.

Once the lab is configured, the student has a safe space to test additional features, dial plan changes and other functions that they may not otherwise be able to test in a production environment. 

Anyone who installs, configures or maintains a Cisco Unified Communications environment will benefit from this on-demand lab.

Goals & Objectives

This lab provides a sandbox environment with typical software found in a customer environment. The student will configure a typical Cisco voice and chat environment in a step-by-step fashion, which may then be used for testing and further study.  

The student performs the following activities:

  • Licensing of Cisco Call Manager and Unity Connection using Prime License Manager
  • Configuring active services in Cisco Call Manager
  • Base configuration of Cisco Call Manager, including LDAP configuration for users
  • Configuration of basic media resources in Call Manager
  • Configuration of partition and calling search spaces for dial plan management
  • Configuration of Phone and Jabber devices
  • Integration of Cisco Instant Messaging and Presence and Call Manager
  • Configuration of services in Instant Messaging and Presence
  • System configuration of Instant Messaging and Presence to allow chat and presence in Call Manager
  • Integration of Unity Connection and Call Manager
  • Configuration of Unity Connection, including LDAP configuration for users
  • Configuration of voicemail boxes for users
  • Testing of calling, voicemail access and instant messaging using both IP Communicator and Jabber end points

Hardware & Software

This lab consists of the following components:

  • Cisco Call Manager 11.5
  • Cisco Unity Connection 11.5
  • Cisco Instant Messaging and Presence 11.5
  • Cisco Prime Licensing Manager 11.5
  • Cisco IP Communicator 8.6
  • Cisco Jabber for Windows 12.9
  • Microsoft Windows 2016 Active Directory / DNS
  • Microsoft Exchange 2016
  • Microsoft Windows 10 Desktops
  • VMWare Horizon VDI 7.4