ServiceNow ITOM: Intro to Service Mapping

ServiceNow is the market-leading tool for Enterprise Service Management. Also known as the “Now Platform,” it's a leader in the application Platform-as-a-Service (PaaS/aPaaS) space. ServiceNow aims to consolidate an organization’s data, business processes, and knowledge into a single System of Action.

The Service Mapping application provides IT with visibility into the IT infrastructure that makes up business services. It creates accurate service maps, using traffic- and configuration-based discovery and infrastructure information in the Configuration Management Database (CMDB) to show the mix of applications, IT components, and cloud services that support a service - and how they are related.

This lab builds upon the knowledge gained in the ServiceNow ITOM: Intro to Discovery lab. While working through this lab, you'll become familiar with some of the basic concepts of Service Mapping application, by getting hands-on and creating your first, simple Service Map.