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Solution Overview
ServiceNow is the market-leading tool for Enterprise Service Management. Also known as the "Now Platform," it's a leader in the application Platform-as-a-Service (PaaS/aPaaS) space. ServiceNow aims to consolidate an organization's data, business processes, and knowledge into a single System of Action.
The Service Mapping application provides IT with visibility into the IT infrastructure that makes up business services. It creates accurate service maps, using traffic- and configuration-based discovery and infrastructure information in the Configuration Management Database (CMDB) to show the mix of applications, IT components, and cloud services that support a service - and how they are related.
This lab builds upon the knowledge gained in the ServiceNow ITOM: Intro to Discovery lab. While working through this lab, you'll become familiar with some of the basic concepts of Service Mapping application, by getting hands-on and creating your first, simple Service Map.
The Service Mapping application provides IT with visibility into the IT infrastructure that makes up business services. It creates accurate service maps, using traffic- and configuration-based discovery and infrastructure information in the Configuration Management Database (CMDB) to show the mix of applications, IT components, and cloud services that support a service - and how they are related.
This lab builds upon the knowledge gained in the ServiceNow ITOM: Intro to Discovery lab. While working through this lab, you'll become familiar with some of the basic concepts of Service Mapping application, by getting hands-on and creating your first, simple Service Map.