This lab introduces participants to the basic setup, configuration and integration of Verint Financial Compliance. Participants will install the basic single server solution and integrate it with Microsoft AD. Users will also configure and integrate Verint with a Cisco Collaboration system to monitor and record basic omni-channel communication.
Goals & Objectives
Hardware & Software
- Installed Cisco CSR 11.5.
- Microsoft Skype for Business 2015.
- Windows 7 Virtual Desktops with Microsoft Skype.
- Windows 7 Virtual Desktops with Cisco Jabber and IP Communicator.
- VMware Horizon environment for media-rich desktop experience.
- Microsoft Exchange for single Inbox voicemail functionality.
- Microsoft AD/DNS.
- Verint Financial Compliance and security solution.