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Case Study
Cisco
Government Agency Modernizes Contact Center with Omni-Channel Strategy
Contact center modernization projects can be daunting for large organizations due to competing requirements and priorities. WWT helped a city government agency develop an omni-channel contact center strategy, roadmap and implementation plan to improve its customer and agent experience.
Feb 23, 2021
3 min read
Article
IR
WWT Digital Workspace Labs
Tracing the evolution of collaboration technology within the ATC, learn how the latest build is designed to accelerate decision making and enable digital workspace transformation.
Dec 18, 2019
4 min read
Workshop
IR
Cloud Contact Center Migration Workshop
The WWT Cloud Contact Center Migration Workshop is designed to help customers define the contact center deployment strategy and the roadmap for successfully migrating with minimal impact to business operations.
Nov 12, 2019
1 min read
Article
Cisco
From Canceled to Takeoff: An Omnichannel Story
How a handful of contact center tools can take the stress out of an otherwise stressful situation.
Aug 12, 2019
8 min read