WWT is challenging the traditional Managed Services model head on. We built our Managed Services Platform from the ground up — rooted in best practices, industry standards and decades of enterprise delivery experience — to give our customers the freedom and flexibility needed to fully realize their services vision.
Why challenge the status quo? Because conventional models often lock customers into rigid, long-term commitments while simultaneously locking them out of their environments.
Our platform, driven by artificial intelligence and machine learning, is used by our 24/7 Command Center experts to monitor and manage your network in real time.
A Managed Platform
Customers get a seamless experience as IT departments are relieved from manual tasks like patching, code upgrades, troubleshooting, runbook operation and incident management.
We use lessons learned, advanced analytics and decades of hands-on experience to anticipate future network problems and accelerate problem remediation/resolution.
Our service offers a level of freedom and flexibility unmatched in the industry. Customers can select complementary services to accelerate their specific digital journey.
Our platform transforms service delivery through AI-driven productivity improvements that combine AI/ML and deep domain learning. Investment in disruptive tools enables contextual collaboration, unrivaled customer experience and a lower total cost of ownership.
We offer various financial mechanisms to consume our services, including OpEx, CapEx and hybrid models that involve hardware, licensing, staging, advanced deployment, managed services, services management and many more value-add services.
We offer various levels of engagement to match your desired support structure — from "aid only" assistance where we execute runbooks, track incidents and escalate as needed, to comprehensive managed solutions that drive operational transformation.
Backed by our B2B Innovation Platform, our services include labs, software development, infrastructure deployment and more. Accelerate decision making and ROI by validating patching, code upgrades and troubleshooting before release. After testing and deployment, engage us to manage your environment.
With customers top of mind, we offer different tiers of service, all designed to exceed industry standards. The experience is customizable and can evolve with customers' changing needs. Importantly, customers can shift their Managed Services spend with WWT annually, helping avoid services lock-in.
By leveraging more advanced levels of Managed Services over time, customers undergoing significant organizational change can simultaneously modernize their infrastructure while reducing costs.
For customers needing operational assistance, WWT's Strategic Staffing services can provide services management resources to solidify skillset gaps within IT departments.
Services tailored to your desired level of management. We don't want you to feel locked into outdated strategies or commitments, so we operate according to the following methodology: