Managed Services

Our Platform

WWT's Managed Services Platform (MSP) is built on industry standards and is backed by a vast services portfolio and decades of IT operational knowledge.

Our flexible and differentiated approach enables us to constantly look for innovative, operational and profitable solutions for our customers.

We can simplify IT support and help you tap into our unique spheres of innovation — where we can paint a picture of what is truly possible.

Our Services

With customers top of mind, we designed our MSP to deliver service levels that far exceed industry standards. The experience is customizable and designed to evolve with your organization’s changing needs.

Our Managed Services can be broken into four tiers:
Core Platform
Entry-level MSP includes:
  • Managed Service Provider best practices, standards and decades of industry-leading ITIL experience
  • 24/7/365 monitored platform and processes
  • Access to any new features released as the platform evolves
Platform Plus
Expands on the core MSP to include: 
  • Tailored consultative solutions and agile service offerings
  • Enhancement of the IT business owner’s ability to deliver on CxO-level vision and business requirements, as well as collaborate with industry experts
Advanced Services Platform
Adds the ability to evolve and introduce more complex and visionary services:
  • Strategic assets 
  • Lab environments 
  • Methodologies
Comprehensive Managed Platform
Our most comprehensive offering provides top-to-bottom service ownership and accountability: 
  • Partner with the OEMs to use the latest emerging technologies 
  • Focus on innovative solutions that enable business modernization with real business value
  • WWT effectively becomes the co-captain of your IT Vision Roadmap

Our Methodology

Our Methodology

Our Managed Services can be tailored to your desired level of management. Because we don't want you to feel locked into outdated strategies or commitments, we operate according to the following methodology:

Service Design: We'll partner with you and your team to tailor solutions that fit your business roadmap using the appropriate combination of MSP offerings.

Service Transition: We'll work closely with you during the onboarding process, using a proven project methodology to ensure a smooth transition into our enterprise-level platform tools.

Service Operation: Our in-house, 24x7x365 service desk/contact center spans several U.S.-based locations with global availability. It can handle a wide range of customer issues using processes based on industry best ITIL/ITSM practices.

Continuous Improvement/Innovation: Our MSP is designed to deliver innovative technology, continuous process improvement and automation. Platform innovation enhancements will largely be customer-driven.

What to Expect

Alignment with your key business outcomes

Seamless transition

World-class customer support

Robust services catalog

Quarterly innovative performance review