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Managed Services

Not your typical services provider

WWT is challenging the traditional Managed Services model head on. We built our Managed Services Platform from the ground up — rooted in best practices, industry standards and decades of enterprise delivery experience — to give our customers the freedom and flexibility needed to fully realize their services vision.

Why challenge the status quo? Because conventional models often lock customers into rigid, long-term commitments while simultaneously locking them out of their environments.

 

Core WWT Managed Services Offerings

Monitor


State-of-the-Art Tools

Our platform, driven by artificial intelligence and machine learning, is used by our 24x7 Command Center experts to monitor and manage your network in real time.

Manage


A Managed Platform

Customers get a seamless experience as IT departments are relieved from manual tasks like patching, code upgrades, troubleshooting, runbook operation and incident management.

Remediate


Reimagine Triage

We use lessons learned, advanced analytics and decades of hands-on experience to anticipate future network problems and accelerate problem remediation/resolution.

Platform differentiators

 


Freedom and flexibility

Our service offers a level of freedom and flexibility unmatched in the industry. Customers can select complementary services to accelerate their specific digital journey.


Innovation

Our platform transforms service delivery through AI-driven productivity improvements that combine AI/ML and deep domain learning. Investment in disruptive tools enables contextual collaboration, unrivaled customer experience and a lower total cost of ownership.


Financial benefits

We offer various financial mechanisms to consume our services, including OpEx, CapEx and hybrid models that involve hardware, licensing, staging, advanced deployment, managed services, services management and many more value-add services.


Flexible service levels

We offer various levels of engagement to match your desired support structure — from "aid only" assistance where we execute runbooks, track incidents and escalate as needed, to comprehensive managed solutions that drive operational transformation.


ATC ecosystem

Backed by our B2B Innovation Platform, our services include labs, software development, infrastructure deployment and more. Accelerate decision making and ROI by validating patching, code upgrades and troubleshooting before release. After testing and deployment, engage us to manage your environment.

Flexible options

With customers top of mind, we offer different tiers of service, all designed to exceed industry standards. The experience is customizable and can evolve with customers' changing needs. Importantly, customers can shift their Managed Services spend with WWT annually, helping avoid services lock-in.


Top use cases


Business Transformation

By leveraging more advanced levels of Managed Services over time, customers undergoing significant organizational change can simultaneously modernize their infrastructure while reducing costs.


Skillset Gaps

For customers needing operational assistance, WWT's Strategic Staffing services can provide services management resources to solidify skillset gaps within IT departments.

What to Expect

Alignment with your key business outcomes

Seamless transition

World-class customer support

Robust services catalog

Quarterly performance review

Methodology

Methodology

Services tailored to your desired level of management. We don't want you to feel locked into outdated strategies or commitments, so we operate according to the following methodology:

  1. Service Design: First, we partner with you to tailor a solution that fits your business roadmap using the appropriate combination of WWT Managed Services offerings.
     
  2. Service Transition: We then collaborate with you during onboarding using a proven project methodology to ensure smooth transition to our platform.
     
  3. Service Operation: Once aboard, our in-house 24x7x365 Command Center begins handling a wide range of customer issues using industry best practices and processes.
     
  4. Continuous Improvement/Innovation: Our Managed Services offerings are designed to deliver innovative technology, continuous process improvement and automation. Ongoing platform innovation enhancements are collaborative and largely customer-driven.