Bill brings 19 years of experience to WWT in routing and switching, security, and network management solutions. Since joining WWT, Bill’s accomplishments include developing the SD-WAN demos and automating lab and proof-of-concept environments for the WWT Advanced Technology Center (ATC). He also developed an impairment generator with a simple web interface for the ATC.

Q&A with Bill Thompson

Tell us about your background and how you got into technology.
While attending college for pre-med, I took a programming class in C and was hooked. I changed my major to computer science and soon landed a job as a student worker in network infrastructure. Connecting people together in ways that helped them communicate more effectively excited me. My passion for learning new technologies and educating others has persisted over the last 19 years and continues today.
Describe your role at WWT.
My role at WWT is assisting our customers in making educated decisions on the direction they evolve their branch and campus networks. Specifically, I have developed technology demonstrations, assisted customers in determining how those technologies fit into their current environment and created automated environments for our labs in the Advanced Technology Center.
What innovation is happening in the data center that has you really excited?
Software defined networking has me really excited. The potential to automate some of those mundane tasks that take up half of our days as engineers is endless. Imagine the ability to make our jobs more effective and freeing up time to research and develop new technologies.
Describe a recent interaction with a customer that led to solving a problem.
With one of my passions being the ability to help fellow engineers work more effectively, I have helped several customers gain insight into the applications that are active on their networks over time. This helped our customers to prioritize the bandwidth usage for business critical applications and reduced the number of help desk calls due to over utilization.