During the day-long workshop, we will discuss the following topics:
- Factors for interest in cloud migration.
- Contact center business functions and contact methods.
- Contact center success criteria.
- Existing ACD, IVR and WFO solution.
- Challenges of the contact center(s).
- Licensing quantity and consumption model.
- Network connectivity and infrastructure.
- Compliance and security requirements.
- Application integration requirements.
As a follow up to this workshop, WWT will provide a recommendation for the deployment strategy and a roadmap to accomplish this strategy.