?

In This Article

IT professionals understand that managing all aspects of an increasingly complex IT environment requires people, process, and ecosystem of integrated tools. As much as we'd like there to be, "there is no Sun in the AIOps Solar System." The same can be said for IT teams. The in-house IT department is often comprised of many teams, each with its own responsibilities. These teams may not even cross paths on a daily basis or be housed in the same facilities. 

But a diverse tool set and a lack of visibility into what other IT teams are doing can lead to many problems, from relatively minor challenges such as operational inefficiencies, to major issues like unplanned downtime. AIOps can help bring order to the chaos and provide visibility and coordination between teams for better outcomes and improved efficiencies.

copy link

The business benefits of an AIOps platform

The definition of AIOps can vary, depending on who you ask, almost akin to DevOps several years back. Simply put, AIOps helps you isolate high value decision making. 

In a recent study* on the use of AIOps, 35% percent of IT leaders surveyed said it was the use of AI or Machine Learning (ML); 25% said it was the use of automation in IT operations. Only 32% said it was the use of AI or ML plus IT automation. (At WWT, we'd definitely be in this camp.)

Regardless of the definition used, 38% of the IT leaders in this study said that AIOps has had a significant impact on the alignment between IT and the business. Another 21% said it was transformational. For executives looking for transformational change, it seems AIOps is an investment that actually delivers. 

For us, one of the most striking data points from the study was the benefits to be gained by investing in an AIOps platform. Many advanced tools allow you to apply AI/ML and automation to some aspect of IT operations, but a platform provides the foundation for orchestration, integration, correlation, and self-healing automation. Of the 400 IT executives surveyed, 59% said their AIOps platform paid for itself, returning at least an additional 20%. Almost a third (32%) said they realized at least a 2X ROI in savings and benefits to the business.

copy link

How ScienceLogic supports AIOps

If you've worked with us before, you're no doubt familiar with the reference architecture we use to illustrate the WWT AIOps platform and show how each of the many parts connect to form a holistic approach to managing IT operations.

WWT AIOps Reference Architecture
WWT AIOps Reference Architecture

As we've alluded to already, WWT is often asked to connect existing tools in which our clients have already made a substantial investment. Just as often, however, we're asked what tools we recommend to replace existing tools that haven't kept up with the needs of today's complex IT and business environments.

Science Logic is one of the technology vendors we find ourselves recommending frequently. Like a lot of vendors in the AIOps space, they fill more than one box in the tools stack shown in the reference architecture. ScienceLogic is particularly strong when it comes to network monitoring and infrastructure monitoring and the company has helped its customers achieve some impressive results: 

Diagram

Description automatically generated

Improved operational efficiencies. Gannett/USA Today replaced twelve different IT tools with ScienceLogic and reduced support tickets by 38%. Read the case study.

Reduced downtime. CapGemini reduced major incidents by 20% and reduced MTTR by 3 hours. Read the case study.

IT Automation. By applying automation to common workflows and incident triage, Cisco has been able to resolve 50% of incidents without human intervention, resulting in a 5900% reduction in MTTR. Read the article.

If you'd like to learn more about ScienceLogic and how WWT can help integrate this outstanding toolset into your IT operations, reach out to us. There are also plenty of helpful resources on our website and on the ScienceLogic website as well.

 

 

*AIOps means business: IT innovation for business advantage, EMA research, ebook published by ScienceLogic, March 2022.

Technologies