Partner POV | Make PC Experiences a Catalyst for Growth

This article was written and contributed by HP.

The Challenge of Fleet Management for Hybrid Work

Today's workplace has evolved from the traditional office into a highly interconnected hybrid environment. Employees working a combination of remote and in-office presents interesting challenges for IT.

This shift has fundamentally changed how work happens, making it crucial for IT to adapt and support consistent, secure, and always-on services, regardless of where people are. However, many IT teams are faced with legacy technology that limits visibility and makes it hard to manage PCs for the hybrid workplace effectively. As a result, productivity, security, and employee experience suffer.

HP Managed Device Services ease the load on IT with proactive monitoring, management, and support from HP service experts that is grounded in AI and modern vendor-agnostic IT services for today's hybrid workplace.

Impact of a Poor Technology Experience

26% of workers say their company's office has all the equipment, technology, and space they need to be successful.

Ignite the power of intelligent PC lifecycle services

• End-to-end PC Lifecycle Management with a Trusted Advisor. Offload the complexity of supporting hybrid work with modern device lifecycle management from HP, your single-source provider. From procurement to rollout and retirement, we deliver, optimize, and manage every phase globally and securely. Keep business moving with multilingual remote & onsite support, SLAs, and same or next-day repairs via our global service network. For environments valuing support beyond traditional business hours, opt for the enhanced 13x7 Call to Repair and Advanced Unit Exchange, available in the USA and Canada. Otherwise, 9x5 support will be provided.
• Intelligent, Tailored Solutions. Boost employee productivity with solutions tailored to your unique business needs. Service experts help you design and enhance employee experiences with a complete, secure solution that combines high-performance hardware, software and multi-vendor services with fleet intelligence from Workforce Experience Platform (WXP).
• Predictable, Cost-Efficient Operations. Reduce TCO and optimize IT spend with predictable, flexible payment models. Fleet-level insights, proactive issue remediation, and automation drive efficiencies in endpoint management—reducing help desk calls, improving employee satisfaction, and extending the lifetime of both HP and non-HP devices. You maximize your IT investment.

A Complete Managed Device Service Tailored to Your Needs

HP Managed Device Services is a tailored, end-to-end device lifecycle service combining expert-led design, deployment, monitoring, and support, powered by WXP insights to meet specific business outcomes.

Our team partners with you to define business outcomes, design and implement a tailored technical blueprint, then seamlessly onboards into proactive monitoring, management, and support to optimize costs, resolve issues quickly, and manage the full asset lifecycle across multi-vendor PC environments.

Throughout the process, you experience IT service excellence with fast incident resolution, prioritized request management, and structured monthly, quarterly, and annual reviews. These drive productivity, efficiency, and alignment with your business priorities.

• Define: Team up with experts to assess your ʻas-is' environment and define the future ʻto-be' state by lining up your strategy, IT investments, and experience goals.
• Design: Work with experts to develop a comprehensive technical blueprint and build a roadmap for change for your ideal solution.
• Deploy: Experience a seamless transition into your managed service that includes IT Service Management (ITSM) integration, expert project management, and modern factory
• Monitor: Amplify employee productivity with proactive monitoring and remediation through AI-enabled insights and quick fixes from HP service experts.
• Manage: Boost ROI and end user experience with proactive service management that includes continuous fleet performance analysis, ongoing business reviews, and full-circle asset lifecycle management, from planning through to end-of-life.
• Support: Get dedicated support with clear service levels, automated case handling, and flexible fix services that include next business day response, call-to-repair, and device exchange – plus enhanced coverage 13 hours a day, 7 days a week for critical business needs.

HP Managed Device Services Deliver Better Business Outcomes for IT and Employees

• Boost Employee Satisfaction: 70% improvement in employee satisfaction scores for those using proactive monitoring and management.
• Reduce Costs: 61% reduction in regular costs associated with IT services like maintenance and support.
• Enhance IT Productivity: 45% reported an increase in the productivity of their IT staff with the deployment of a digital employee experience monitoring solution.