Partner POV | Omnissa digital employee experience (DEX)
This article was written and provided by Omnissa.
Visibility and AI-driven automation enable a proactive approach to IT
The digital workspace is more expansive than ever. Many IT teams now support hybrid teams across multiple devices
and OSes. Helpdesk is stretched thin and tasked to do more while also facing limited resources. Continuing to reactively support organizational needs can make it difficult for teams to proactively address emerging issues, which may contribute to IT burnout, heightened security exposures, and reduced employee satisfaction, productivity, and retention.
What's needed to remedy these potential issues is visibility over the entire digital workspace and the ability to quickly detect and resolve issues even before they impact employees.
Learn how the Omnissa digital employee experience (DEX) solution can reduce the burden on your IT team while improving productivity and satisfaction for employees.
The Omnissa DEX difference
The Omnissa DEX solution brings together telemetry and AI-powered automation within an integrated end user computing platform to help deliver, measure, analyze, and remediate experience across mobile, desktop and virtual endpoints, and applications.
By helping customers take a more proactive approach, Omnissa enables greater scale to help IT teams:
* Support workforce productivity.
* Reduce strain on helpdesk while still effectively servicing employees.
* Drive cost efficiencies with effective device performance management
across teams and locations.
End-to-end employee experience management
Where other solutions only support select device types or require integration with other solutions to support the full workspace, the Omnissa DEX solution uniquely enables end-to-end employee experience management across the full spectrum of needs, spanning delivery, measurement, analysis, and remediation.
Deliver device and app access
Whether during onboarding or throughout their time with your organization, enable employees to quickly and easily access the tools they need to stay productive.
* Omnissa Workspace ONE® Intelligent Hub provides end users with seamless access to all their corporate resources via an easy- to-use interface, application library, and directory service.
* Notifications and self-service remediation capabilities empower employees to resolve simple issues on their own.
* Single sign-on allows employees to easily access their apps securely from any device, personal or provisioned.
Measure performance
Providing IT teams with data that paints a holistic picture of your environment and user experience enables them to make stronger, more informed decisions and realize more impactful outcomes.
* Workspace ONE Experience Management collects telemetry from all your endpoints, including apps, devices, and networks, and visualizes the data to deliver a complete view of user experience.
* Intelligent Hub enables deployment of micro surveys for real-time sentiment capture. Employees can share feedback on tools and interactions with support, which plays a big part in overall health and experience.
Analyze and predict issues
Data can be both a blessing and a curse— providing the means to gain a wider and deeper understanding of your workspace, but less helpful if teams strain to extract and act on insights.
* With Experience Management, IT can monitor the digital workspace KPIs that impact employee experience and proactively identify issues—including high app crash rates, batteries reaching end of life, and long startup or shutdown durations—and compare them over time.
* It can also identify anomalies as they occur, eliminating the manual work involved in setting up alerts and cutting through the
noise to allow IT to focus on the most impactful issues.
* With Omnissa Freestyle Orchestrator, admins can then build workflows to orchestrate remediation, increasing overall efficiency and enhancing the
end-user experience.
* For Horizon environments, GPO breakdown provides a detailed view of login performance, identifying exactly where bottlenecks occur to streamline troubleshooting.
Remediate with automation
When incidents occur, seconds matter. While fast remediation is good, what's even better is the ability to auto remediate or even prevent incidents before they occur.
* Once Workspace ONE Experience Management identifies anomalies and experience issues, Workspace ONE provides several routes to remediation through both self-service actions for end users and advanced capabilities for service
desk admins.
* Omnissa Workspace ONE Assist connects IT administrators to end users by enabling integrated screen-sharing capabilities, file system access, and command modules that allow admins to automate issue resolution by sending commands to the end-user's device.
* Using artificial intelligence and machine learning models, Workspace ONE helps identify issues proactively and push the proper remediation steps to your admins before they widely affect your workforce.
Why Omnissa DEX
A trusted solution aligned to your needs
Omnissa has been named a Leader by industry experts including being named a Leader in the 2026 Gartner® Magic Quadrant™ for DEX Management Tools.*
Omnissa DEX is a great add-on to your other IT solutions, giving you that improved visibility and performance.
* The Omnissa DEX solution supports Workspace ONE as well as third-party UEM tools.
* DEX for Horizon enables real-time visibility into end-user experiences across all virtual environments to proactively identify and resolve issues and optimize performance.
* The Workspace ONE ITSM connector, including support for ServiceNow ITSM, integrates Omnissa endpoint data, remote support, and remediation capabilities directly into your helpdesk console to streamline support workflows.
* The Omnissa DEX solution also supports your mobile and frontline devices with out-of-the-box templates to optimize the performance of your mobile fleet. Not an afterthought or a bolt-on, but a solution built from the ground up with mobile requirements in mind.