Customer Experience - Digital Capabilities Briefing

2 hours
Many organizations struggle to deliver a seamless digital transformation from experiences to outcomes. In this briefing, you'll learn how World Wide Technology creates and delivers digital solutions and products that empower customers and employees. Our holistic approach aligns desired business outcomes and technology solutions to your strategic initiatives.


In this interactive briefing session, WWT experts will explore the unique business outcomes that drive your transformation strategy and position your business to thrive. You'll learn about WWT's proven approach, methodologies and capabilities relative to digital innovation, highlighting benefits, successes and demonstrable value. We'll share how organizations, from your specific vertical or others, craft experiences that exceed customers' expectations and drive adoption and loyalty. You'll also hear more about the broad transformational work we've delivered and trends in the digital space. Most importantly, time will be dedicated to discuss your organization's business priorities and current challenges. This is typically a vendor/OEM independent discussion; however, it can be tailored to specific products and corresponding solution ecosystems as desired.

Briefing topics can include:

  • Voice of the customer and your organization's desired business outcomes
  • Review trends and identify current state, challenges, goals and alignment to key business metrics
  • Customer journeys and omnichannel experiences
  • Unified commerce, data strategy, computer vision and digital transformation initiatives
  • WWT's approach to digital transformation and digital innovation; WWT methodologies and case studies
  • Use cases, internal alignment, and prioritization of objectives and initiatives

What is a Briefing?

A scheduled event with a WWT Subject Matter Expert – typically via a virtual meeting – where our subject matter experts ask questions, listen, and present an overview of specific topics, technologies, capabilities and market trends. Your attendees are allotted time for Q&A to pose questions specific to your organization. This is a complimentary engagement with WWT's Digital Advisors.

Who Should Attend?

Chief Digital and Marketing Officers (CDO, CMO), Chief Experience Officers (CXO), CIOs, CTOs, COOs, IT VPs, and Line of Business Owners. Anyone with a material interest and responsibility for delivering digital innovation, improving digital products, product ownership, customer experience and loyalty program leadership.