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Enabling Remote Agents With Your Cisco Contact Center

1 hours
The capability of a contact center to distribute agents to remote locations or to their home is a critical need. Cisco Contact Center Solutions are designed to provide these capabilities in a number of ways. This one-hour briefing is focused on highlighting four common methods to enable remote agents using Cisco Contact Center Solutions.

Goals & Objectives

During this briefing, our experts will review the options for enabling remote agents in a Cisco Contact Center environment. Topics will include a review of short and long term objectives for the distribution of the contact center agents. We will focus on the four primary options to enable remote agents and discuss each one of the options in detail to help determine the best option for the contact center.

This briefing will be customized to your organization's specific concerns and needs. We will include a discussion of best practices and share our experience with other customers going through the same decision process. The outcome of this briefing is to enable and educate your organization regarding the following:

  • Best practices for enabling remote agents using Cisco Contact Center Solutions
  • Technical requirements needed to enable each option
  • Complexity and speed of deploying each option
  • Benefits and challenges associated with each option

 

What is a Briefing? A scheduled event with a WWT subject matter expert — typically via a live Webex meeting — where our expert presents an overview of specific topics, technologies, capabilities or market trends. Your attendees are allotted time for Q&A to pose questions specific to your organization. Delivered free of charge.


Who Should Attend? CIOs and IT directors, Contact Center Leaders, Contact Center Architects or anyone with a material interest and responsibility for delivering and supporting contact center services.