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Cloud Contact Center: What Are My Options?
When advocating for a cloud contact center, customer experience (CX) leaders must understand their basic hosting options and the leading platforms and software integrations to add to IT's shortlist.
The Hidden Risks of On-premises Contact Centers
By ignoring or postponing cloud migration, organizations forfeit their ability to deliver best-in-class customer experiences (CX). Did you hear that, CX leaders?
Cisco Webex Investment 'Thrills' Partners Targeting Hybrid Work Opportunities
The tech giant Cisco continues to take aim at its collaboration competition by continuously innovating and bolstering its Webex collaboration platform with more than 1,000 new features and capabilities over the last 12 months in an investment that Cisco partners applaud.
What Is CCaaS (Contact Center as a Service)?
Contact Center as a Service is a cloud-based software that improves customer experience. CCaaS reduces contact center costs and unlocks the benefits of the cloud.
Does the New Cisco Webex Contact Center Live Up to the Hype?
At WebexOne 2020, Cisco revealed its new cloud-native Webex Contact Center platform. In this article, we discuss what you need to know about the solution to determine if it's right for your organization.
Foundation Lab
Cisco Webex Contact Center - Agent Experience
Cisco Webex Contact Center is a next-generation cloud contact center solution.
Designed and built from its foundation as a Software-as-a-Service (SaaS) cloud solution, Webex Contact Center's best-of-breed platform architecture brings your business the innovation, flexibility, scalability, and agility of the cloud without sacrificing security. As a cloud-based subscription, Webex Contact Center enables rapid time to market and time to new revenue while minimizing upfront capital investment.
Contact Center Health Check Assessment
A Contact Center Enterprise Health Assessment is an in-depth evaluation of the performance and health of the Contact Center solution to assess if the implementation meets the customer's requirements and functions optimally as per WWT, Cisco and industry best practices.
Cloud vs. On-Premise Contact Center: What is the Right Option?
Identify and prioritize your goals before making a decision to build a new Contact Center or overhaul an existing platform.
Growing State University Evolves Student-Teacher Collaboration with Unified Strategy
WWT tested competing calling and meeting platforms to enable this university to standardize their technology and deliver a seamless experience. WWT's training of faculty and IT staff improve both the staff and student experience, opening up personalized, virtual connections and ensuring they could derive maximum value.