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What's new

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Five9, Inc.

Cloud Contact Center: What Are My Options?

When advocating for a cloud contact center, customer experience (CX) leaders must understand their basic hosting options and the leading platforms and software integrations to add to IT's shortlist.

Article

Dec 19, 2022

8 min read

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Five9, Inc.

The Hidden Risks of On-premises Contact Centers

By ignoring or postponing cloud migration, organizations forfeit their ability to deliver best-in-class customer experiences (CX). Did you hear that, CX leaders?

Article

Dec 7, 2022

6 min read

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Webex Teams

Cisco Webex Investment 'Thrills' Partners Targeting Hybrid Work Opportunities

The tech giant Cisco continues to take aim at its collaboration competition by continuously innovating and bolstering its Webex collaboration platform with more than 1,000 new features and capabilities over the last 12 months in an investment that Cisco partners applaud.

News

Oct 26, 2021

3 min read

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Webex Contact Center

What Is CCaaS (Contact Center as a Service)?

Contact Center as a Service is a cloud-based software that improves customer experience. CCaaS reduces contact center costs and unlocks the benefits of the cloud.

Article

Oct 25, 2021

7 min read

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Cisco Hybrid Work

Does the New Cisco Webex Contact Center Live Up to the Hype?

At WebexOne 2020, Cisco revealed its new cloud-native Webex Contact Center platform. In this article, we discuss what you need to know about the solution to determine if it's right for your organization.

Article

May 20, 2021

5 min read

Foundation Lab

Cisco Hybrid Work

Cisco Webex Contact Center - Agent Experience

Cisco Webex Contact Center is a next-generation cloud contact center solution. Designed and built from its foundation as a Software-as-a-Service (SaaS) cloud solution, Webex Contact Center's best-of-breed platform architecture brings your business the innovation, flexibility, scalability, and agility of the cloud without sacrificing security. As a cloud-based subscription, Webex Contact Center enables rapid time to market and time to new revenue while minimizing upfront capital investment.

Lab

Foundation Lab

66 launches

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Webex Contact Center

Contact Center Health Check Assessment

A Contact Center Enterprise Health Assessment is an in-depth evaluation of the performance and health of the Contact Center solution to assess if the implementation meets the customer's requirements and functions optimally as per WWT, Cisco and industry best practices.

Assessment

Apr 20, 2020

2 min read

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Five9, Inc.

Cloud vs. On-Premise Contact Center: What is the Right Option?

Identify and prioritize your goals before making a decision to build a new Contact Center or overhaul an existing platform.

Article

Mar 10, 2020

9 min read

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Webex Contact Center

Growing State University Evolves Student-Teacher Collaboration with Unified Strategy

WWT tested competing calling and meeting platforms to enable this university to standardize their technology and deliver a seamless experience. WWT's training of faculty and IT staff improve both the staff and student experience, opening up personalized, virtual connections and ensuring they could derive maximum value.

Case Study

Dec 17, 2019

3 min read

Logo for Webex Contact Center

Webex Contact Center

Designed and built from the ground up as a cloud solution, Webex Contact Center brings your business the innovation, flexibility, and agility of the cloud with the security and scalability you have come to expect from Cisco.

See more

What's related

Cisco Digital Workspace Contact Center Unified Communications Webex Consulting Services
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