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Unified Communications
Webex Contact Center
Webex Contact Center is Cisco's next generation cloud and hybrid contact center solution. The solution support numerous architectures as well as integrations to Microsoft Teams as well as Google DialogFlow as well as many others.
Learning Path
Contact Center Solutions
Infuse Google CCAI Into Your Contact Center
Consumers' expectations for seamless, surprisingly delightful experiences continue to spiral ever higher. For contact centers, consumers bring expectations that your agents already know who they are, and that they can hop across various channels to get answers to their questions and fixes their problems. Artificial intelligence (AI) is a key technology that can be used to address these challenges, increase CSAT and Net Promoter scores, decrease agent turnover and reduce process inefficiencies through the use of virtual agents and agent augmentation.
Briefing
Contact Center Solutions
Cloud Contact Center Buyer's Guide
A downloadable guide that provides a structured approach to evaluating and selecting modern contact center solutions.
WWT Research
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Jun 9, 2023
Contact Center Solutions
Cloud vs. On-Premise Contact Center: What is the Right Option?
Identify and prioritize your goals before making a decision to build a new Contact Center or overhaul an existing platform.
Article
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May 11, 2023
Contact Center Solutions
Cloud Contact Center: What Are My Options?
When advocating for a cloud contact center, customer experience (CX) leaders must understand their basic hosting options and the leading platforms and software integrations to add to IT's shortlist.
Article
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Dec 19, 2022
Contact Center Solutions
The Hidden Risks of On-premises Contact Centers
By ignoring or postponing cloud migration, organizations forfeit their ability to deliver best-in-class customer experiences (CX). Did you hear that, CX leaders?
Article
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Dec 7, 2022
Hybrid Work
Growing State University Evolves Student-Teacher Collaboration with Unified Strategy
WWT tested competing calling and meeting platforms to enable this university to standardize their technology and deliver a seamless experience. WWT's training of faculty and IT staff improve both the staff and student experience, opening up personalized, virtual connections and ensuring they could derive maximum value.
Case Study
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Dec 17, 2019