Contact Center Introduction Briefing

2 hours
Successful contact centers are proactive, intelligent and take advantage of AI and automation using flexible and scalable solutions. Traditional on-premise contact center solutions can be slow to react to customer demands based on limited flexibility and slow time to market. Cloud-based Contact Center platforms use modern cloud architecture that is easy to deploy and manage. Book us for this analyst-style call to discuss latest trends, modern contact center platforms, and cloud contact center as a service (CCaaS).


The agenda for this two-hour call will be customized to the issues most pressing to your organization. In advance of committing to this consultation, you have the opportunity to prioritize from these topics and engage with WWT experts.

  • Review industry trends related to contact center
  • Spotlight the capabilities of the modern cloud-based contact center platforms
  • Modern Interactive Voice Response systems and benefits
  • AI and its impact on self-service, agent support and CX insights

 What is a Briefing? A scheduled event with a WWT subject matter expert — typically via a live Webex meeting — where our expert presents an overview of specific topics, technologies, capabilities or market trends. Depending on your organization's interest, we can focus on a specific platform or offer high-level comparisons. Your attendees are allotted time for Q&A to pose questions specific to your organization.

Who Should Attend? CX leaders, Call Center Directors, CIOs and IT directors, Contact Center leaders, architects or anyone with a material interest and responsibility for delivering and supporting contact center services.