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Genesys

Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

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What's new

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Contact Center Solutions

Cloud vs. On-Premise Contact Center: What is the Right Option?

Identify and prioritize your goals before making a decision to build a new Contact Center or overhaul an existing platform.
Article
• May 11, 2023
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Contact Center Solutions

The Cloud Contact Center Buyer's Guide

A structured approach to evaluating and selecting modern contact center solutions.
eBook
• May 4, 2023
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Contact Center Solutions

Cloud Contact Center: What Are My Options?

When advocating for a cloud contact center, customer experience (CX) leaders must understand their basic hosting options and the leading platforms and software integrations to add to IT's shortlist.
Article
• Dec 19, 2022
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Contact Center Solutions

The Hidden Risks of On-premises Contact Centers

By ignoring or postponing cloud migration, organizations forfeit their ability to deliver best-in-class customer experiences (CX). Did you hear that, CX leaders?
Article
• Dec 7, 2022
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Genesys

Through the power of cloud, digital and AI technologies, Genesys delivers proactive, predictive and hyper-personalized experiences to deepen customer connection across every marketing, sales and service moment.

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