Digital insights
617 results found
Calculating the Financial Potential of AI in the Contact Center
How WWT's ROI calculators provide financial clarity and justify strategic AI investments for enhanced customer experience and operational efficiency.
AI and Automation in Banking: Transforming Workplace Services
Gain a strategic view of AI in workplace services for the next 12 months, informed by WWT's advisory experience and recent industry research.
Why Digital Experience Monitoring is a Strategic Move for IT Leaders
Learn what digital experience monitoring is, how it can improve the employee experience, and what you can do now to get started.
Driving Value with AI in Every Contact Center
AI is transforming contact centers at every stage of maturity. WWT's Contact Center Maturity Model report helps organizations assess their current capabilities and chart a path to greater efficiency, customer satisfaction and business value. Whether you're just starting with automation or advancing toward proactive, customer-facing AI, WWT experts Morgan Laville and Patrick Bond share practical steps and real-world examples to help leaders align people, processes and data for measurable impact. Learn how AI can be applied at every level, from streamlining agent operations to enhancing customer journeys, and discover actionable insights to move your contact center forward.
Modernizing the Point of Sale at Jack in the Box to Drive Efficiency, Insights and Growth
Discover how Jack in the Box is rapidly transforming its point-of-sale infrastructure to elevate the guest experience and empower franchisees with real-time, data-driven insights.
Scaling AI Across the Workforce to Empower Every Employee
In 2024, organizations laid the groundwork for AI transformation, and now in 2025, it's time to cement your AI strategy. Join WWT experts David Rosenblatt and Mike Davis as they share insights from our 2025 Digital Workspace Priorities research report. You'll hear their unique perspectives on treating AI like a new employee and guidance on transitioning from proof-of-concept to organization-wide AI implementation so you can empower every employee.
How Actionable Data is Powering Smarter Operations at Jack in the Box
See how Jack in the Box is using its modernized point-of-sale system to unlock real-time data insights, drive operational efficiency and empower every level of the organization — from corporate leaders to restaurant managers.
Unlocking the Power of AI Coding Assistants
AI coding assistants are transforming software development by boosting productivity, enhancing code quality and facilitating continuous learning. These tools not only automate repetitive tasks but also provide insightful guidance, enabling developers to work smarter and more creatively. Embrace the future of coding, powered by AI, for better software and happier developers.
DEM and DEX Platforms Embrace AI to Deliver Proactive and Predictive Support
AI is reshaping Digital Employee Experience (DEX), and leading platforms like Nexthink, Omnissa, Lakeside and Aternity are at the forefront. While AI tools such as chatbots and virtual assistants offer instant support and automated remediation, these DEX providers go further by embedding AI into endpoint analytics, sentiment tracking and self-healing workflows. Together, these organizations are redefining how enterprises deliver intelligent, efficient and employee-centric IT experiences.
Microsoft 365 Copilot Wave 2: Spring 2025 Release Overview
Microsoft 365 Copilot Wave 2 marks a major leap in AI-powered productivity, introducing enhanced reasoning, cross-app intelligence and new AI agents. Explore key updates across Word, Excel, Outlook, Teams and PowerPoint, and understand how your organization can prepare to leverage these new capabilities.
Jack in the Box's Associate Experience Transformation
Learn how Jack in the Box empowered associates by implementing a more intuitive point-of-sale system that allows for faster training, onboarding and customer service.
How IT Teams Can Use DEX Tools to Facilitate and Monitor Employees' AI Adoption
Artificial Intelligence (AI) adoption is no longer optional; it is foundational to your success. But without the right visibility and support, even the best tools can fail to deliver value. Digital Employee Experience (DEX) platforms bridge the gap between technology and employee experience, helping enterprises track, optimize and scale AI usage responsibly.