Jack in the Box Case Study

— Doug Cook, CTO, Jack in the Box

Transformation snapshot

How WWT made it happen

Jack in the Box needed a technology partner who could rapidly procure, stage, kit, deliver and implement the Qu POS system across its 2,200 locations in 18 months and program-manage its Cisco Meraki network rollout. 

To achieve this, we provided:

• A consultative approach to POS and network rollout strategies, planning and roadmap creation.
• Guidance on building cross-functional collaboration across various stakeholders to ensure alignment and manage expectations throughout the process.
• Deep expertise in leading technologies and complex multi-vendor integrations in the retail and quick-serve restaurant industry, including Qu and Cisco Meraki — Jack in the Box's selected POS system and network provider.
• End-to-end supply chain and implementation services, including procurement, forecasting, material planning, warehousing, configuration, delivery logistics and implementation.
• Real-time, hands-on engineering support before, during and after implementation for Jack in the Box's IT technicians.

Outcomes

• Improved customer experience: Faster, personalized service across all ordering channels.
• Higher revenue: Larger check sizes from in-store kiosks.
• More informed, data-driven decisions: Real-time operational insights for franchisees.
• Future-ready: Foundation laid for AI, robotics and IoT.