Associate Academy

The objective for Success Stories is to:

To provide an opportunity and designated space for both internal and external contributors to detail how Associates from the Academy have contributed to their teams.
This space is to acknowledge how Associates have advanced in their career paths, by showcasing where and how Associate Academy alums have enhanced and enriched the WWT community.
Success Stories will bring light to the validity of the program and the impact individuals are having company wide.

Success Stories stemmed out of a desire to showcase both current and former graduates of the Associate Academy program through testimonials, achievements, and accolades from mentors, managers, and customers. We want to use this space to recognize and highlight Associates for the many ways they are bringing value to the field and WWT.

Have a story to share?

Alonte Smith

World Wide Technology

Assoc Consulting Sys

Alonte directly supported one of my customers as my stand-in while I was on on PTO. He helped deliver a revision to an implementation Statement Of Work (SOW), while also fielding their feedback and responding on my behalf. During that time, he also worked with the Georgia High Performance Team (HPT) and Meraki Subject Matter Experts (SME's) to curate an Enterprise Agreement (EA) equipment list for license renewal that covers all Meraki equipment across the customer's enterprise.

Alonte also provided indirect customer support by curating a master equipment list for another customer that included existing equipment, end of service dates, end of life dates, and recommendations for replacement equipment. He then estimated pricing for the new Bill of Materials (BOM) to help me advise the customer on what the equipment cost for their project might look like.

Alonte assisted my account manager and me with account research to help us prepare for initial conversations with two new logos we recently signed MSA's with. The account research Alonte provided was a key component to our success, allowing us to highlight WWT's value and differentiators.

Alonte also provided sales operations support, assisting our Inside Sales Representative with Cisco equipment estimates supporting regular quote requests from one of our transactional customers.

Alonte has demonstrated a strong work ethic, commitment to excellence, attention to detail, and a willingness to do the hard work needed to enable a successful sale. I'm glad I got a chance to work with Alonte, and look forward to seeing his inevitable growth and success within WWT.

~Mike Ferrell, ACSE, GES Field Eng

Jeffrey Dishman

World Wide Technology

Associate Consulting Systems Engineer

I originally reached out to Jeff to ask him some questions around running Epic, the #1 electronic health record by market share, on Pure Storage due to his clinical background and continuously increasing technical expertise. After answering my questions and brainstorming with me, Jeff did a ton of research and we began to realize that this may be a strategy that would be relevant and bring a ton of value to our health system customers currently running on Epic. Where Jeff became absolutely instrumental was using his connections to get us time with the TSA supporting Pure Storage. This initial meeting led to us discovering that WWT actually has four customers who have already moved their Epic environment onto Pure Storage. We are currently meeting with the account teams that completed this work to gather their experiences and understand what lead to the customers' decisions to switch. As we continue to build out this go-to-market, our demonstrated experience with this technology play will bring a ton of credibility to WWT. This will be instrumental in building enough trust with our health system customers to get them to change how they run their most critical business application. Jeff really helped get this project off the ground and his continued efforts will pay dividends for our account teams when they can use this play in transacting and pursuit of health systems in their regions.

~Jake Bushman, Business Dev Mgr

Seth Cohen

World Wide Technology

Associate Client Manager

~Casey Evans, Sr. Team Lead, Client Development

Mark Peteya Jr

World Wide Technology

Associate Consulting Systems Engineer

~John Blaney III, Senior Systems Engineering Mgr.

Mark Peteya Jr

World Wide Technology

Associate Consulting Systems Engineer

During my time with Mark, I wanted to expose him to "A Day in the Life" of a Datacenter CSE. I had him use different tools from OEMs such as Cisco CCW as well as create Visio drawings and cable run sheets. I wanted to expose Mark to tasks that he would need to do as a CSE for a project. I would give him high-level instructions and would leave him to it to work through each task. Mark was very open to learn and did a great job. He also made himself available for customer facing meetings and we went to a Verizon datacenter to review a new solution from Ericsson. I prepped Mark on the solution at a high-level prior to the meeting, and he was able to follow along with the discussion and when we were in front of the equipment. I think Mark has the drive and technical ability to become a strong CSE.

~Mike McCaffery Sr.CSE

Xavier Roznowski

World Wide Technology

Assoc Consulting Systems Eng

Just a few weeks after Xavier joined the TOCE as part of his OJT, he quickly jumped in with both feet. The TOCE received a support request from a field CSE, which involved creating an SRC services engagement to support the customer's firewall refresh, involving Cisco Firewalls, 3100 series. The firewall requirements included building an LOE to support a primary and secondary/backup design. Xavier kicked off the SRC engagement, partnering closely with fellow TOCE engineer, Dre Fouche. As they initiated the service process, several hurdles surfaced, yet Xavier pushed forward to work through them. Initially, Salesforce system errors were preventing the team from launching our solution engagement process. Xavier continued to search for support to resolve the system issues with rigor and discipline. After probing many internal resources, he was able to track down the "Deals Team" and have them open a ticket which was later resolved by the "Salesforce Team". Xavier demonstrated grit and determination in navigating our SRC process, collaborating with WWT subject matter experts, and pushed to get the LOE and SOW drafted to support our customer. The TOCE team is grateful to have Xavier on the team! We look forward to learning from each other as we take the TOCE journey together.

~Kevin Trosine, CSE

Matthew Moss

World Wide Technology

Associate Consulting Sales Engineer

~Aaron Moss/WWT CSE