Army GEMSS Digital Modernization Community

Various infrastructures play a crucial role in supporting the U.S. Army's digital transformation. This initiative leverages cutting-edge technologies to enhance network capabilities, security, application management, and collaboration.

Network Infrastructure

• Network infrastructure in Army GEMSS modernizes the Army's networks through software-defined networking, enhanced security, improved communication, and zero-trust infrastructure, supporting digital transformation with Cisco technology and integrated services to ensure a secure, mission-ready network.

Mass-Scale Infrastructure

• Mass-scale infrastructure in Army GEMSS deploys a scalable, secure network architecture using software-defined networking to enhance segmentation, compliance, and policy management, ensuring mission readiness for large-scale operations.

Application Infrastructure 

• Application infrastructure in Army GEMSS leverages software-defined networking to create a secure, agile network that supports digital transformation by disaggregating software from hardware, enabling real-time access to innovations and a shift to a software-driven model.

Security

• Security infrastructure in Army GEMSS implements a suite of solutions, including Cisco Identity Services Engine, to enhance network security and management, supporting digital transformation with identity-driven, location-independent access and a comply-to-connect solution.

Collaboration

• Collaboration infrastructure in Army GEMSS leverages Cisco's advanced technologies to enhance communication and teamwork, supporting digital transformation with integrated solutions for seamless interaction and information sharing across global operations.

A comprehensive suite of support and learning services is available to enhance operational efficiency and technical proficiency. These services encompass everything from break-fix support and hardware replacement to expert-led sessions and e-learning opportunities. Below, you'll find detailed descriptions of each service, highlighting how they contribute to maintaining and advancing the Army's technological capabilities.

Break-fix Support and Technical Services

• This service provides essential break-fix support, advance replacement service, and technical support for Covered Products, ensuring that any hardware issues are promptly addressed to maintain operational efficiency.

Comprehensive Technical Assistance

• Offering direct, online, email, chat, and telephone support, this service assists with resolving technical issues, troubleshooting equipment problems, and managing Return Material Authorization (RMA) for Covered Cisco Hardware.

Next Business Day Hardware Replacement

• For Covered Cisco Hardware, this service ensures next business day replacement. For equipment containing classified or sensitive data, a Certificate of Destruction may be accepted instead of returning the item, pending Cisco's approval.

Access to IOS Updates and Patches

• This service provides direct access to the internetwork operating system (IOS) for updates and patches, ensuring that Covered Cisco Software remains up-to-date and secure.

Success Tracks Communities

• These Cisco-moderated communities facilitate peer-to-peer collaboration, offering product and service recommendations tailored to specific uses and lifecycle stages.

Ask the Experts (ATX) Sessions

• Live, use-case driven sessions are tailored to lifecycle stages, solutions, and best practices, featuring Q&A to address specific user needs and enhance understanding.

e-Learning for Technical Skill Expansion

• Online content is specifically designed to expand technical skills, teaching Cisco technologies and architectural best practices through best practices, design guides, and expert project experiences

Army GEMSS 2.0 offers specialized staffing, secure access management, and responsive support to enhance network infrastructure. These services ensure operational readiness and efficiency through expert care and advanced technical solutions.

Advanced Services Staffing

• Provides dedicated Cisco resources, such as Network Consulting Engineers, to support the design, implementation, and management of the Cisco environment, ensuring mission-critical skills are available for digital innovation.

CAC/SIPR Token Mgmt

• Involves managing Common Access Card (CAC) and SIPRNet tokens to ensure secure access to classified networks and information.

Deliverables & Reporting

• Emphasizes transparent reporting to monitor business activities and ensure compliance with Army requirements, providing insights into operational performance and contract deliverables.

Responsive Triage/Surge Support

• Offers remediation engagements for existing Cisco technology within the US Army network, validated by NETCOM and approved by OCIO.

Other Advanced Services

• Includes High Touch Technical Support and Operations Management, offering personalized support and coordination with Cisco technical teams, as well as Cisco Talos Incident Response for proactive services.

SLA Response Times & Severity Levels

• Defines response times and severity levels for support, with Severity 1 issues receiving 24x7 coverage until resolution.

Expert Care Nat - Incident Mgmt

• Provides comprehensive incident management services, ensuring rapid response and resolution of network incidents to maintain operational readiness.

Expert Care Nat – Problem Mgmt

• Focuses on identifying and resolving underlying issues to prevent recurrence, enhancing network stability and reliability.