Customer Success
As important as it is to choose the right consumption program and understand how to leverage it, the most critical element in your software journey is ensuring you have someone there to work by your side through the term of your contract.
Rapid technology changes, growth, and new program options are just a few of the areas our Customer Success Managers will analyze on your behalf. Just like a point guard on a basketball team, the role of the Customer Success Manager is to help you solve any problems you encounter with your consumption model by engaging our Global Engineering teams, Advanced Technology Center, License Consultants or Adoption Services team. They are dedicated to your success and will be with you every step of the way throughout the term of your agreement.
Onboarding and Integration
Successful software outcomes are tied directly to understanding the fundamentals of consumption programs. The key to this understanding begins with training the stakeholders responsible for achieving these outcomes on the people, process and tools that are necessary to drive maximum program utilization. Applicable to both EA and Subscription programs, this service builds the frame on the foundation built by choosing the right program.
Customer Success Managers are dedicated to your success and will be with you every step of the way throughout the term of your agreement.
8 Questions That Will Help You Extract the Full Value from Your Enterprise Agreement
8 Questions That Will Help You Extract the Full Value from Your Enterprise Agreement
Use these eight questions to maximize value and get you thinking differently, and more strategically, about an enterprise agreement (EA).