*Click here for questions regarding GEMSS Advanced Services*
Once submitted, a GEMSS Expert will contact you within 48 hours.
Advanced Services Areas of Support:
Army GEMSS Network Consulting Engineers (NCEs)
GEMSS Cisco Triage Support Request
Triage "Surge" Engagements under the Army GEMSS Program provides remediation engagements of existing Cisco technology or solutions within the US Army network.
Each engagement is qualified/validated by NETCOM and receives final approval from OCIO.
- Click here to access the Triage Support Request Form
- Submit information in the appropriate field boxes
- Send completed form to the following individuals:
| Rachel Gore | rachel.gore@wwt.com |
| Dan Jordan | daniel.l.jordan.civ@army.mil |
| Chris Gentry | christopher.m.gentry.civ@army.mil |
| Andi Fehl | andrea.m.fehl.civ@army.mil |
| Pete Peterson | harrel.peterson@wwt.com |
| Ben Cookson | ben.cookson@wwt.com |
- In your subject line add - Triage Support Request
Army GEMSS Network Consulting Engineers (NCEs)
Name: Jeremy Dartnell
Contact Information: jeremy.e.dartnell.ctr@army.mil
Technology: Collaboration & Army Management Network & ISE/AAA authentication support
Name: Dr. Jack Shoykhet
Contact Information: jack.z.shoykhet.ctr@army.mil
Technology: Architecture - Unified Network SDWAN & IPv6 Architecture support
Name: Sam Akers
Contact Information: samuel.r.akers.ctr@army.mil
Technology: R/S/Collaboration & UC upgrade support (CUCM, CER, CMS v14)
Name: John Barber
Contact Information: john.g.barber.ctr@army.mil
Technology: Datacenter - Data Center modernization with ACI deployment and optimization
Name: Charlie Mitchell
Contact Information: chmitche@cisco.com
Technology: Collaboration - UC upgrade support (CUCM, CER, CMS v14) across multiple states
Name: Eric Iannone
Contact Information: eric.p.iannone.ctr@army.mil
Technology: R/S
Note: Dedicated RCC-P NCE - IPv6 design and deployment support
Name: John (Myles Hill)
Contact Information: john.c.hill122.ctr@army.mil
Support Area: R/S/Security - JBCE router configuration and deployment support
Name: Dio Resalaba
Contact Information: dresalab@cisco.com
Technology: Security / Firewall assessments / ISE upgrades
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What is MCE?
My Cisco Entitlements (MCE) is a central depository of all your Cisco assets and entitlements. MCE provides real time insights into your business, while providing help and support for your Cisco products and services. Whether you are managing your active or expiring assets, monitoring license usage, managing user roles, etc., the MCE platform serves as a one stop shop for all your asset requirements.
Once your Army.mil Cisco CCO ID/Account is created and associated with the GEMSS contract we will assign your user access to your Unit Command and/or Army Program's MCE Virtual Account.
(Create or associate your CCO ID with the GEMSS Contract here.)
Need to update your Asset Management Account?
If you find your MCE account is inaccurate and needs devices added, removed, or decommissioned please:
- Download the Army GEMSS MCE Hardware Request Form
- Note that this updated form includes 4-hour replacement instructions: Fill out the request form
- Under "ACTION TYPE" - ensure that the correct support action is selected:
- "ADD" assigns equipment to your Virtual Account/Contract
- "RE-ASSIGN" will move equipment to another Virtual Account, 'DEFAULT' Account, or update End Customer/Location Information
- "DECOMMISSION" is when device that will not be utilized by the ARMY and will not to be supported by Cisco in the future.
- "TERMINATE BUT DO NOT DECOMISSION" is when the device may be moving outside of the Army GEMSS Enterprise Agreement
- Send the completed request to armyassetmgr@cisco.com
Need to submit a Returned Merchandise Authorization (RMA) through Army GEMSS to Cisco Systems?
- For RMA support and/or processing, users can either open a Cisco TAC case directly or request support from Cisco Army HTOM to open on behalf.
- If electing to self-submit RMA support through TAC, users will need to select RMA as reason for request.
- For additional support, users can contact Cisco Army HTOM to help facilitate RMA request, or open TAC RMA case on user's behalf with provided and necessary information.
- Users can expect follow up questions on past troubleshooting in addition to other info pertaining to RMA request.
VERY IMPORTANT: Processing RMA's does not automatically remove inoperable hardware from your organization's MCE account, nor will it add replacement Cisco hardware to your MCE account. All Army organizations must process the Army GEMSS MCE Hardware Request Form for all RMA actions.