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GEMSS Enablement Resources for Army

The GEMSS Customer Experience (CX) team ensures you get the most from your Cisco products.

Your Customer Success Executives (CSEs) will work with you to understand your business, develop a success plan and orchestrate the right resources at the right time to help you execute your plan. 

The Customer Experience Team offers a range of services:

  • Adoption Assessments to fully understand your goals, environments, operational maturity, and barriers to adoption and implementation. The CX team will provide best practice feedback and recommended follow-on sessions for success.
  • Ask-the-Expert (ATX) Sessions, on-demand and live and interactive webinars, where Cisco experts help users learn about features, capabilities, and best practices to accelerate time to value and minimize risk and challenges.
  • Accelerators: Consulting engagements to facilitate onboarding, adoption, and usage of complex solutions through custom interactions.
  • Health Checks to provide hardware and software review, deployment validation, high-level performance review, utilization of features, and configuration best practices of a currently implemented Cisco technology.
  • Product Webinars to provide product introductions and overviews, as well as helpful tips on specific Cisco technologies.
  • Onboarding Kick-Off: Customer Onboarding increases the awareness, adoption and utilization of Enterprise Agreements (EA) across all aspects of your software investment.
  • Smart Account Administration: The Army Domain Smart Account Administrator manages license inventory for the entire Smart Accounts and performs account management activities.
  • Our Customer Success Roadmap is tailored to your goals, priorities and need for lab services, adoption activities and EA+ management. Long-term success requires in-depth planning and focused conversations with stakeholders to align internal initiatives to business goals and strategy.

The Customer Experience team has experts available for every major technical domain, including:      

  • Network Device Onboarding
  • Software Image Management
  • Network Segmentation
  • Network Assurance, Scalable Access Policy
  • ACI Network Provisioning and Operations
  • ACI Distributed Networking
  • ACI Network Automation
  • Integrated Secure Operations
  • DNAC, SD-WAN
  • AMP4E, Email Security
  • ISE
  • NGFW
  • StealthWatch
  • Tetration
  • Umbrella
  • Web Security
  • Webex Meetings
  • Webex Teams
  • Webex Devices
  • Webex Calling
  • UCM On-Prem
  • UCM Cloud
  • HCS, and more!

Your dedicated WWT Army Customer Success Executives (CSEs)

United States Army

Email: ben.cookson@wwt.com | Phone: 314-650-6455

United States Army 

Email: rachel.gore@wwt.com | Phone: 202-815-4515

Your dedicated Cisco Army Customer Success Executives (CSEs)

Army Enterprise, PEOs, Camps/Posts/Stations, USACE  
 

Email: jzaccaro@cisco.com | Phone: 408-895-2036

ANG, Army Reserve, HR Command, Medical, Training and Education Commands, ARCENT and USAREUR

Email:  petewi@cisco.com   | Phone: 216-302-8475     

Modified July 26, 2021