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*Click here for questions regarding GEMSS Advanced Services*
Once submitted, a GEMSS Expert will contact you within 48 hours.
Advanced Services Areas of Support:
Army GEMSS Network Consulting Engineers (NCEs)
GEMSS Cisco Triage Support Request
Triage "Surge" Engagements under the Army GEMSS Program provides remediation engagements of existing Cisco technology or solutions within the US Army network.
Each engagement is qualified/validated by NETCOM and receives final approval from OCIO.
Army GEMSS Network Consulting Engineers (NCEs)
Talos Incident Response
Unmatched visibility across the threat landscape.
Talos powers the Cisco portfolio with comprehensive intelligence.
The Talos Incident Response Difference
- Named, dedicated, certified and seasoned incident response consultants
- Largest private global threat intelligence and response organization
- Vendor agnostic, leveraging existing security investments
- Proactive and reactive work from the same high-qualified teams
- Industry-leading tools and best practices from the #1 Cyber Security company in the world
To learn more about Talos Incident Response, click here.
To learn about using Talos at your organization, click here.
What is MCE?
My Cisco Entitlements (MCE) is a central depository of all your Cisco assets and entitlements. MCE provides real time insights into your business, while providing help and support for your Cisco products and services. Whether you are managing your active or expiring assets, monitoring license usage, managing user roles, etc., the MCE platform serves as a one stop shop for all your asset requirements.
Once your Army.mil Cisco CCO ID/Account is created and associated with the GEMSS contract we will assign your user access to your Unit Command and/or Army Program's MCE Virtual Account.
(Create or associate your CCO ID with the GEMSS Contract here.)
Need to update your Asset Management Account?
If you find your MCE account is inaccurate and needs devices added, removed, or decommissioned please:
- Download the Army GEMSS MCE Hardware Request Form
- Note that this updated form includes 4-hour replacement instructions: Fill out the request form
- Send the completed request to armyassetmgr@cisco.com
Need to submit a Returned Merchandise Authorization (RMA) through Army GEMSS to Cisco Systems?
- For RMA support and/or processing, users can either open a Cisco TAC case directly or request support from Cisco Army HTOM to open on behalf.
- If electing to self-submit RMA support through TAC, users will need to select RMA as reason for request.
- For additional support, users can contact Cisco Army HTOM to help facilitate RMA request, or open TAC RMA case on user's behalf with provided and necessary information.
- Users can expect follow up questions on past troubleshooting in addition to other info pertaining to RMA request.