*Click here for questions regarding GEMSS Advanced Services*
Once submitted, a GEMSS Expert will contact you within 48 hours.
Advanced Services Areas of Support:
Cisco License Central (CLC) Asset Management
Army GEMSS Network Consulting Engineers (NCEs)
Army GEMSS Cisco Triage Support Request
Triage "Surge" Engagements under the Army GEMSS Program provides remediation engagements of existing Cisco technology or solutions within the US Army network.
Each engagement is qualified/validated by NETCOM and receives final approval from the Army Digital Market COR.
To submit a Triage Support Request, please complete the following steps:
- Click to download the Triage Support Request Form
- Submit information in the appropriate field boxes
- Send completed form to the following link: ArmyGEMSSTriage@wwt.com
What is Cisco License Central?
Cisco License Central (CLC) is a central depository of all your Cisco assets and entitlements. CLC provides real time insights into your business, while providing help and support for your Cisco products and services. Whether you are managing your active or expiring assets, monitoring license usage, managing user roles, etc., the CLC platform serves as a one stop shop for all your asset requirements.
Once your Army.mil Cisco CCO ID/Account is created and associated with the GEMSS contract we will assign your user access to your Unit, Organization, or Command's CLC Virtual Account.
(Create or associate your CCO ID with the GEMSS Contract here.)
Need to update your Asset Management Account?
If you find your CLC account is inaccurate and needs devices added, moved, or decommissioned please:
- Download the Army GEMSS CLC Hardware Request Form
- Note that this updated form includes 4-hour replacement instructions.
- Under "ACTION TYPE" - ensure that the correct support action is selected:
- "ADD" assigns equipment to your Virtual Account/Contract
- "DECOMMISSION" is when device that will not be utilized by the ARMY and will not to be supported by Cisco in the future.
- "RE-ASSIGN" will move equipment to another Virtual Account, 'DEFAULT' Account, or update End Customer/Location Information
Send the completed request to armyassetmgr@cisco.com
Need to submit a Returned Merchandise Authorization (RMA) through Army GEMSS to Cisco Systems?
- For RMA support and/or processing, users can either open a Cisco TAC case directly or request support from Cisco Army HTOM to open on behalf.
- If electing to self-submit RMA support through TAC, users will need to select RMA as reason for request.
- For additional support, users can contact Cisco Army HTOM to help facilitate RMA request, or open TAC RMA case on user's behalf with provided and necessary information.
- Users can expect follow up questions on past troubleshooting in addition to other info pertaining to RMA request.
VERY IMPORTANT: Processing RMA's does not automatically remove inoperable hardware from your organization's CLC account, nor will it add replacement Cisco hardware to your CLC account. All Army organizations must process the Army GEMSS CLC Hardware Request Form for all RMA actions.
Army GEMSS Network Consulting Engineers (NCEs)
Name: Jeremy Dartnell
Contact Information: jeremy.e.dartnell.ctr@army.mil
Technology: Collaboration & Army Management Network & ISE/AAA authentication support
Name: Dr. Jack Shoykhet
Contact Information: jack.z.shoykhet.ctr@army.mil
Technology: Architecture - Unified Network SDWAN & IPv6 Architecture support
Name: Sam Akers
Contact Information: samuel.r.akers.ctr@army.mil
Technology: R/S/Collaboration & UC upgrade support (CUCM, CER, CMS v14)
Name: John Barber
Contact Information: john.g.barber.ctr@army.mil
Technology: Datacenter - Data Center modernization with ACI deployment and optimization
Name: Charlie Mitchell
Contact Information: charles.w.mitchell.ctr@army.mil
Technology: Collaboration - UC upgrade support (CUCM, CER, CMS v14) across multiple states
Name: Eric Iannone
Contact Information: eric.p.iannone.ctr@army.mil
Technology: R/S
Note: Dedicated RCC-P NCE - IPv6 design and deployment support
Name: Justin Bunten
Contact Information: justin.d.bunten.ctr@army.mil
Support Area: R/S/Security - JBCE router configuration and deployment support
Name: Dio Resalaba
Contact Information: diocles.resabala.ctr@army.mil
Technology: Security / Firewall assessments / ISE upgrades
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contact us at usarmyciscogemss@wwt.com