Utilities Insights
46 results found
How AI Is Rewriting Customer Expectations Across Healthcare, Utilities and Retail
Customer expectations are shifting faster than most organizations can respond. In this episode of the AI Proving Ground Podcast, leaders from healthcare, utilities and retail break down how AI is redefining what "good" customer experience looks like — and how their industries are rethinking service models, operational workflows and human touchpoints to keep pace with a new, AI-shaped standard.
Infrastructure as a Strategic Target of War
As infrastructure disruption becomes an acknowledged tool of state power, resilience is no longer just a cyber issue — it's operational and strategic. This piece outlines what critical infrastructure operators, boards and technology providers must reassess in a world where disruption is deliberate.
Utility Achieves Proactive Monitoring Across Critical Services
A midsized utility gains comprehensive visibility into IT and OT environments, slashing alert noise and accelerating incident response.
The GenAI Chatbot Transforming Network Operations at Southern California Edison
NVIDIA is collaborating with Southern California Edison (SCE) and WWT on Project Orca, an AI-driven platform that will set a new benchmark for proactive telecommunication network management in the utility industry. By integrating GenAI, machine learning and predictive analytics, the project will enhance operational efficiency, reliability and resilience at SCE's Network Operations Center (NOC) by reducing downtime, accelerating resolutions and optimizing resource allocation.
Harnessing AI's Potential: A Practical Guide for Utilities
While the vision of a fully AI-powered grid remains on the horizon, utilities can start using AI to achieve new levels of operational efficiency while preparing for future advancements.
NERC CIP-015 Compliance: A "How To" Guide for Power Utilities
NERC CIP‑015‑1 establishes Internal Network Security Monitoring (INSM) requirements for the Bulk Electric System and became effective on September 2, 2025. Compliance for registered U.S. electric utilities follows a phased approach, with completion required between 2028 and 2030, depending on system impact and connectivity.
Navigating Public Markets and Trends with 'Market Visionary' Keith Fitz-Gerald
Join us for an exclusive webinar featuring renowned market analyst Keith Fitz-Gerald as he delves into the critical topics shaping today's business and IT landscapes, the potential of AI in different industries and the state of the U.S. economy. Keith also provides in-depth market analysis and long-term investment strategies to secure your financial future, and identifies current global market concerns, the impact of offshoring and effective digital strategies.
Accelerating Utility Rate Case Filings with Generative AI
Generative AI (GenAI) can revolutionize utility rate cases by automating repetitive tasks, reducing costs by up to 25%, and enhancing filing quality. As regulatory demands grow, GenAI offers a strategic advantage, transforming complex, costly processes into streamlined and efficient operations, freeing teams to focus on innovation.
Leveraging the Public Cloud to Improve Customer Experience
Strategic staffing and architectural guidance lead to reduced customer calls and enhanced digital engagement
Streamlining an Energy Company's Digital Workspace to Create a Sustainable and Collaborative Future
WWT helped an energy company consolidate its nine subsidiaries' IT systems and processes into a shared services model, migrate email namespaces to a single Microsoft tenant and deploy a full suite of collaboration tools to unlock new levels of efficiency and productivity.
Modernizing IT for West Coast Utility Provider
Learn how WWT helped a large utility provider with its aging infrastructure and multicloud journey.
The Orca AI Journey with Southern California Edison
World Wide Technology is a proud sponsor of EEI 2025.
Join us for our featured session, "The Orca AI Journey with Southern California Edison," in The Hub on Wednesday, June 4.
In this insightful presentation, Carlos Carazo, Utilities Field CTO at World Wide Technology, and John Janney, Managing Director of Digital Grid Services at Southern California Edison (SCE), will discuss how SCE is transforming network operations with AI-driven solutions designed to enhance efficiency and scalability.