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November 18, 2025

How AI Is Rewriting Customer Expectations Across Healthcare, Utilities and Retail

Customer expectations are shifting faster than most organizations can respond. In this episode of the AI Proving Ground Podcast, leaders from healthcare, utilities and retail break down how AI is redefining what "good" customer experience looks like — and how their industries are rethinking service models, operational workflows and human touchpoints to keep pace with a new, AI-shaped standard.

Featured speakers

Eric Quinones MD

WWT

Chief Healthcare Advisor

A disciplined physician leader driven by the Quintuple Aim; enhancing the patient experience, improving population health, reducing cost of care, i...
Adam Nathan

WWT

East Area Director, Energy and Utilities

A highly analytical, intellectually curious leader with a passion for helping organizations prioritize business needs, align them with business and...
Brian Murphy

WWT

National Senior Director of Sales, Retail

Senior executive, strategist, solution architect, consultant, and thought leader in the IT space with 30+ years of documented success leading strat...

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