Utilities Insights
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How AI Is Rewriting Customer Expectations Across Healthcare, Utilities and Retail
Customer expectations are shifting faster than most organizations can respond. In this episode of the AI Proving Ground Podcast, leaders from healthcare, utilities and retail break down how AI is redefining what "good" customer experience looks like — and how their industries are rethinking service models, operational workflows and human touchpoints to keep pace with a new, AI-shaped standard.
The GenAI Chatbot Transforming Network Operations at Southern California Edison
NVIDIA is collaborating with Southern California Edison (SCE) and WWT on Project Orca, an AI-driven platform that will set a new benchmark for proactive telecommunication network management in the utility industry. By integrating GenAI, machine learning and predictive analytics, the project will enhance operational efficiency, reliability and resilience at SCE's Network Operations Center (NOC) by reducing downtime, accelerating resolutions and optimizing resource allocation.
NERC CIP-15 Compliance: A Strategic Approach for Internal Network Security Monitoring
Learn what NERC CIP-015 requires, why OT environments complicate compliance and how utilities can meet the standard while building a stronger security posture.
Utility Achieves Proactive Monitoring Across Critical Services
A midsized utility gains comprehensive visibility into IT and OT environments, slashing alert noise and accelerating incident response.
Harnessing AI's Potential: A Practical Guide for Utilities
While the vision of a fully AI-powered grid remains on the horizon, utilities can start using AI to achieve new levels of operational efficiency while preparing for future advancements.
Agentic AI in Utilities: Evolving Beyond Alerts and War Rooms
How utilities can move from information overload to coordinated action, without sacrificing reliability or control.
6 Key Principles that Will Help Utilities Power the Future
By setting a vision that prioritizes people, technology and innovation, utility companies can meet rising energy demands and provide continuous services in increasingly unpredictable conditions.
Infrastructure as a Strategic Target of War
As infrastructure disruption becomes an acknowledged tool of state power, resilience is no longer just a cyber issue — it's operational and strategic. This piece outlines what critical infrastructure operators, boards and technology providers must reassess in a world where disruption is deliberate.
Streamlining an Energy Company's Digital Workspace to Create a Sustainable and Collaborative Future
WWT helped an energy company consolidate its nine subsidiaries' IT systems and processes into a shared services model, migrate email namespaces to a single Microsoft tenant and deploy a full suite of collaboration tools to unlock new levels of efficiency and productivity.
Seeing the Full Picture: How Sensor Fusion is Transforming Operations Across Industries
Discover how WWT's sensor fusion architecture — combining camera-based computer vision, LiDAR and IoT data — is delivering more accurate, resilient and actionable operational intelligence across industries, from manufacturing and logistics to retail and healthcare.
NERC CIP-015 Compliance: A "How To" Guide for Power Utilities
NERC CIP‑015‑1 establishes Internal Network Security Monitoring (INSM) requirements for the Bulk Electric System and became effective on September 2, 2025. Compliance for registered U.S. electric utilities follows a phased approach, with completion required between 2028 and 2030, depending on system impact and connectivity.
The Orca AI Journey with Southern California Edison
World Wide Technology is a proud sponsor of EEI 2025.
Join us for our featured session, "The Orca AI Journey with Southern California Edison," in The Hub on Wednesday, June 4.
In this insightful presentation, Carlos Carazo, Utilities Field CTO at World Wide Technology, and John Janney, Managing Director of Digital Grid Services at Southern California Edison (SCE), will discuss how SCE is transforming network operations with AI-driven solutions designed to enhance efficiency and scalability.